You can access DIGITS via an app available for Android and iOS, or on the web using a Chrome or Firefox browser.

DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. Access is provided free of charge to all T-Mobile postpaid lines. Although some devices have built in functionality, it is best to download DIGITS app for iOS​ or DIGITS app for Android​ to ensure the latest updates!

 

 

 

Access DIGITS

 
DIGITS app
 

The free DIGITS app for Android and iOS allows you to use your DIGITS on multiple Android and iOS devices. DIGITS app data usage counts toward your Domestic data roaming allotments allotment. After the allotment is used, the app will not work until you return to T-Mobile coverage. The DIGITS app is free to all postpaid customers.

 

Requirements

Android 6.0/iOS 11 or later and a data connection

Location services enabled and permission granted to the DIGITS app

LineLink users must have a LineLink with DIGITS plan

Business accounts must have fewer than 12 lines

To access multiple lines, the lines must be linked through the myDIGITS Portal

 
DIGITS web client
 

The DIGITs web client allows you to use DIGITS on a computer. The web client is available to postpaid and prepaid legacy customers who are on unlimited talk and text plans (excluding Pay As You Go and Prepaid 2.0).


Requirements

Chrome or Firefox web browser

LineLink users must have the LineLink with DIGITS plan

Business accounts must have fewer than 12 lines for the DIGITS

 

 
Native DIGITS app on PC or Mac
 

The native DIGITS app on PC or Mac allows you to make calls and send texts from your computer. All you need is a microphone and speakers. Pay As You Go prepaid and Prepaid 2.0 accounts cannot use the native app.

 

Requirements

Android 6.0/iOS 11 or later and a data connection

Location services enabled and permission granted to the DIGITS app

LineLink users must have a LineLink with DIGITS plan

Business accounts must have fewer than 12 lines

To access multiple lines, the lines must be linked through the myDIGITS Portal

 

 

Log in

 
Android & iOS
 

Android app: The app will ask for 6 permissions, these can be skipped and the app will open, however, the permissions must be accepted for the app to function correctly. A pop-up will appear for the needed permissions and must be accepted for the app to function.

 

  1. Make sure you are around your T-Mobile phone when you are ready to log in to the DIGITS app.
  2. Open the DIGITS app.
  3. Login using your T-Mobile ID.
    • If you don't have a T-Mobile ID, learn how to register one.
    • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed, or recently changed security questions within 24 hours.
  4. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
    • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
  5. If this is the first time using the app, agree to the Permissions requests.
  6. The application will run through several automatic configuration screens.
  7. Tap to turn the desired DIGITS On, then tap Continue.
 
Web client
 
  1. Make sure you are around your T-Mobile phone when you are ready to log in on your computer.
  2. In a web browser, navigate to https://webDIGITS.T-Mobile.com. You can also download a PC or Mac client app to use DIGITS.
  3. If prompted, click Accept to agree to the terms and conditions.
  4. Sign in with your T-Mobile ID and password.
    • If you don't have a T-Mobile ID, learn how to register one.
    • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed, or recently changed security questions within 24 hours.
  5. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number. Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
  6. Choose which DIGITS you wish to use and confirm your e911 address if prompted, then click ​Register​.
  7. If prompted to let DIGITS access your location, click allow. You can't use DIGITS if you block your location.

 

 

Add/remove users

 
Enable users to access a line
 
  1. In the DIGITS app, tap Settings.
  2. Tap Advanced > Line permissions and select the line you’d like to manage.
  3. Tap Share this line (line on the same account) or Share with someone else (line on a different account) and choose who you’d like to share this line with or enter the correct info.

 

Web client

  1. Go to myDIGITS.t-mobile.com.
  2. Sign in with your T-Mobile ID.
  3. Click the line that you wish to grant a user access to.
  4. Click Add myself to provide your T-Mobile ID with access to the line.
  5. Click Add new user to provide another user access to the line.
    • If the new user is not a T-Mobile customer, you can still grant them access to the line by entering their email.
    • The user will receive an email with steps and a link to create a T-Mobile ID to access that line only.
 
Stop specific users from accessing your DIGITS
 
  1. In the DIGITS app, tap Settings.
  2. Tap Advanced > Line permissions and select the line you’d like to manage.
  3. Tap Edit > Delete.

 

Web client

  1. Go to myDIGITS.t-mobile.com.
  2. Sign in with your T-Mobile ID.
  3. Click the line that you wish to remove user access from.
  4. Click Remove next to that user's email address.
 
Stop anyone from accessing your line via DIGITS (including yourself)
 
  1. Log into My T-Mobile.
  2. Select Profile.
  3. Select Multiple Devices on the left.
  4. Toggle the "Multiple Device status" switch on the right to the OFF setting.
  5. To prevent a user from having the ability to turn MDS back on, update their My T-Mobile permissions to Restricted Access.

 

 

Use DIGITS

 
Add a line
 
  1. In the DIGITS app, open the Menu.
  2. Tap Add a Digits line. Only the Primary Account Holder can use the DIGITS app to purchase new DIGITS lines.
 
Change network settings
 
  1. In the DIGITS app, tap Settings > Network settings (iOS) or Advanced options > Network settings (Android).
  2. If you are on WiFi or another carrier's network, you must complete another SMS confirmation in order to use your T-Mobile minutes.
    1. You can choose to skip this step. This will open your DIGITS app in "Data only mode," meaning your calls will use your device's data or WiFi rather than your T-Mobile plan's minutes.
    2. Enter the phone number of the device you are using the app on and click Next. For example, if using a Verizon phone, enter the Verizon phone number.
    3. Enter the six-digit code you received via SMS and click Next.
  3. Choose from the following:
    • Use minutes and data: All your calls will use minutes from your primary line and all messages will use data.
    • Use data only: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.
 
Customize DIGITS
 
  1. In the DIGITS app, tap Settings.
    • Android: Tap the menu icon in the upper left-hand corner.
    • iOS: Tap the Settings icon in the navigation bar.
  2. Tap the desired DIGITS to view and edit the following settings:
    • Line name
    • e911 address
    • Voicemail greeting
    • Ringtone (must be in data-only mode)
 
Manage devices
 
  1. In the DIGITS app, tap Settings.
  2. Tap Advanced > Device Management.
  3. Tap Edit > chose the device you'd like to remotely log out.
 
Turn lines on or off
 
  1. In the DIGITS app, tap Settings.
    • Android: Tap the menu icon in the upper left-hand corner.
    • iOS: Tap the Settings icon in the navigation bar.
  2. Tap the desired DIGITS.
  3. Tap the switch next to Line State to turn on or off. When a line is enabled/disabled, the primary line will receive a notification of the change.

 

Web client

  1. On the top-left of the web page, click the Settings gear.
  2. Click the desired DIGITS.
  3. Click the switch next to Register to turn on or off.
 
Sync your contacts
 

Syncing creates a copy of your phone contacts on the DIGITS server, so you can access them in the DIGITS app or on the website. You can only sync from a phone.

 

  1. In the DIGITS app, tap Contacts.
  2. Tap the triple dot menu in the upper right corner of the screen, then tap Sync Contacts.

 

 

Use your numbers

When you use DIGITS on devices without built-in DIGITS functionality, SMS/MMS that you send from your device using the native messaging client don't show up in the conversation thread in the DIGITS app or the DIGITS website. If you want to see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages. Android: When you get a call from a verified number, you'll see a "Caller Verified" pop-up screen.

 

 
Place a call
 
  1. Place a call using the Dial Pad.
    1. In the DIGITS app, tap the Dial Pad.
    2. Select which number you want to place a call from in the drop down at the top of the screen.
    3. Dial the number and tap Call.
  2. iOS only: A popup appears with a random 413 number to dial. Press Call to continue the call and you will be connected to the original number you dialed.
    • If you want this popup to stop occurring on iOS:
      • Tap Settings on the lower navigation bar
      • Tap Network Settings > Data Mode.
  3. (Android only) To display caller ID in "minutes and data" mode, choose Settings > Apps > DIGITS > "Advanced" tab, and then tap Appear on top: Allow permission.
  4. If using a phone with a valid SIM, the call will be transferred to the built-in phone dialer.
    • You can use the built-in app phone controls for most functions.
    • For advanced functions like transferring or changing devices or using video calling, switch back to the DIGITS app.
    • Call logs will show in both your phone's built-in dialer and the DIGITS app.

 

Web client

  1. On the bottom-right of the web page, hover over the action menu and click NEW CALL.
  2. In the To: field, enter the contact name. You can also click the number buttons to manually dial the number.
  3. In the From: field, choose the DIGITS you want to make the call with.
  4. Click the green Call button.
 
Using your contacts
 
  1. In the DIGITS app, tap Contacts.
  2. Use the search bar or the alphabet navigation on the right side to search your contacts.
  3. Select which contact you want to call. This will pull up that contact's details.
  4. Select which number you would like to call.
  5. If you are using multiple lines, select which line you would like to place the call from.

 

Copy your device's contacts to the DIGITS app

  1. In the DIGITS app, tap Cloud.
  2. Tap the Menu icon with triple dots in the upper right corner.
  3. Tap Sync Contacts.
    • You may only store a copy of one device's contacts.
    • The contacts will be available if you sign into DIGITS on other phones too.
 
Send a message
 
  1. In the DIGITS app, tap Messaging.
  2. Use the drop down at the top of the screen if you want to only view messages for one of your lines.
  3. On Android:
    1. Tap the New Message circle in the lower right corner of the screen.
    2. If you are using multiple lines: Use the top drop down menu to select which line you want to use.
    3. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.
    4. Tap Next in the upper right.
    5. Start typing your message.
    6. Attach any media files using the paper clip icon to the left of your message.
  4. On iOS
    1. Tap the New Message icon in the upper right corner of the screen.
    2. If you are using multiple lines: Use the top drop-down menu to select which line you want to use.
    3. Tap the To: line.
    4. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.
    5. Tap Done on your keypad.
    6. Start typing your message.
    7. Attach media files using the photo or paper clip icons to the left of your message.
  5. Click the arrow to the right of your message to send.

 

Web client

  1. On the bottom-left of the web page, hover over the action menu and click NEW MESSAGE.
  2. In the Add recipients field, enter the numbers or contacts you are sending the message to.
  3. In the From: field, choose the DIGITS you want to send the message from.
  4. In the Type a message field, enter you message then click the Send icon (paper airplane).
 
Check voicemail
 
  1. From the DIGITS app, tap Calls on the navigation bar.
  2. Tap Voicemail on the right side of the screen.
  3. Tap the voicemail message you would like to listen to.
  4. To delete a voicemail, swipe the voicemail from the right side of the screen.
  5. To view voicemail only for a specific DIGITS line, use the drop down menu at the top of the screen.
 
Transfer a call
 
  1. During a call, use the dial pad to transfer a call.
  2. Tap Transfer Call.
  3. Choose where you want to transfer the call to:
    • To transfer the call to a specific number, tap Transfer to number.
    • To transfer the call to a stored contact, tap Transfer to contact.
  4. If you want to continue the call on another device, tap Switch device. To switch to another device, that device must have the line you're calling from turned on.

 

 

Log out of your T-Mobile ID

 
Android & iOS
 
  1. Tap Settings.
    • Android: Tap the menu icon in the upper left-hand corner.
    • iOS: Tap the Settings icon in the navigation bar.
  2. Tap Sign out.
  3. Tap Sign out again to confirm.
 
Web client
 
  1. On the top-left of the webpage, click the Settings gear.
  2. Click Logout.

 

Android multi-line settings transition to T-Mobile DIGITS app

On January 26, 2020, an Android software update will be released for Samsung Note, Galaxy S9, and Galaxy S9+ phones. As part of this update, you will no longer be able to access multi-line settings directly from your phone. You can continue to access multiple mobile numbers with the T-Mobile DIGITS app for Android and T-Mobile Visual Voicemail app.

 

To save any existing data, follow these steps:

 

 
Voicemail backup
 

Your voicemails from the last 30 days will appear once you download and log into the DIGITS app for your DIGITS Talk and Text line or the T-Mobile Visual Voicemail app for your phone’s SIM line. Any unsaved voicemails older than 30 days that you wish to keep should be backed up before multi-line settings is removed from your device on January 26, 2020.

 

You can forward your voicemails via email or text, or export and save them as a file:

  • To forward a voicemail via text message or email:
    1. Select the voicemail you want to forward from the list of visual voicemails.
    2. Click Share from "Visual Voicemail" menu on top right corner and share your voicemail via text message or email.
  • To export a voicemail as a file to your phone’s "Downloads" folder:
    1. Select the voicemail you want to export from the list of visual voicemails.
    2. Click Export to file from the "Visual Voicemail" menu on top right corner.
    3. You can access all exported voicemails under Samsung > My files > Downloads.

 

If you haven’t backed up your voicemails using the methods above, you can still find voicemails after the software update. Voicemail files are stored in the RCS_files folder on the device. To access them:

 

  1. Using the My Files app in your Samsung folder, go to Android > Data > com.sec.imsservice > files > RCS_files.
  2. Tap the voicemail you want to listen to.

 

Moving forward, you can simply use the DIGITS app with your DIGITS Talk and Text line and the T-Mobile Visual Voicemail app to access voicemail on your phone’s SIM line.

 
Call logs
 
  • After the software update, all call logs on your phone’s SIM line or using your DIGITS Talk and Text line will be retained in the phone’s dialer interface.
  • Once you log into the DIGITS app, the app dialer interface will display your DIGITS Talk and Text line call logs for the last 7 days. Call logs for the DIGITS line are also accessible online via My T-Mobile or on the T-Mobile app.
  • Use the DIGITS app with your DIGITS Talk and Text line to preserve your call logs.
 
Messages
 
  • After the software update:
    • Message threads for the SIM line will be untouched and remain active via the native messaging client.
    • Message threads for the DIGITS line will still be visible via the native messaging client but will be disabled so you will be unable to initiate new messages on those threads.
    • Multimedia Messages (MMS) in the disabled thread can only be accessed if you downloaded the picture/video prior to the software update.
    • Once you log into the DIGITS App, you will see Text Messages (SMS) for the last 7 days and media (pictures/videos) for last 3 days.
  • Use the DIGITS app with your DIGITS Talk and Text line to access your messages.
 
FAQs
 

Does the DIGITS app offer all the same functionality?

Yes. Additionally, the T-Mobile Visual Voicemail app offers visual voicemail functionality, and also voicemail to text for customers who subscribe to that feature.

 

What happens if I don’t take the Android Q software update? Am I able to continue using the multi-line settings?

No, while you can temporarily postpone the software update, the software update from Samsung will eventually be pushed to your device at which time you will lose multi-line settings.

 

I’m using a device with multi-line settings, but I don’t see my device on the list of impacted devices. Will my multi-line settings go away?

No, if the device model is not in the list of impacted devices you can keep using multi-line settings.

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