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DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. Access is provided free of charge to all T-Mobile postpaid lines. Download DIGITS app for iOS or DIGITS app for Android to ensure the latest updates!

You can also access DIGITS via the web using the Chrome or EDGE browsers.

Access DIGITS

 
DIGITS app
 

The free DIGITS app for Android and iOS allows you to use your DIGITS on multiple Android and iOS devices. DIGITS app data usage counts toward your Domestic data roaming allotments allotment. After the allotment is used, the app will not work until you return to T-Mobile coverage. The DIGITS app is free to all postpaid customers.

Requirements

Android 6.0/iOS 13 or later and a data connection

2mbps upload & download data speed

Location services enabled and permission granted to the DIGITS app

LineLink users must have a LineLink with DIGITS plan

Business accounts must have fewer than 12 lines

To access multiple lines, the lines must be linked through the myDIGITS Portal or via Line Permissions settings in the DIGITS app.

 
DIGITS web client
 

The DIGITs web client allows you to use DIGITS on a computer. The DIGITS web client is free to all postpaid customers. 

Requirements

Chrome or EDGE web browser

LineLink users must have the LineLink with DIGITS plan

Business accounts must have fewer than 12 lines for the DIGITS

 

Log in

 
Android & iOS
 

Android app: The app will ask for multiple permissions, these can be skipped and the app will open, however, the permissions must be accepted for the app to function correctly. A pop-up will appear for the needed permissions and must be accepted for the app to function.

  1. Make sure you are around your T-Mobile phone when you are ready to log in to the DIGITS app.
  2. Open the DIGITS app.
  3. Login using your T-Mobile ID.
    • If you don't have a T-Mobile ID, learn how to register one.
    • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed, or recently changed security questions within 24 hours.
  4. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
    • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
  5. If this is the first time using the app, agree to the Permissions requests.
  6. The application will run through several automatic configuration screens.
  7. Select to turn the desired DIGITS On, then choose Continue.
 
Web client
 
  1. Make sure you are around your T-Mobile phone when you are ready to log in on your computer.
  2. In a web browser, navigate to https://digits.T-Mobile.com and choose Log In. You can also download a PC or Mac client app to use DIGITS.
  3. Sign in with your T-Mobile ID and password.
    • If you don't have a T-Mobile ID, learn how to register one.
    • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed, or recently changed security questions within 24 hours.
  4. Complete the 2-factor authentication prompts to verify your identity through your preferred method, like a text or email message.
  5. If prompted, select Agree and continue to agree to the terms and conditions.
  6. Choose which DIGITS you wish to use and confirm your e911 address if prompted, then select Register.
  7. If prompted to let DIGITS access your location, select allow. You can't use DIGITS if you block your location.

 

Add/remove users

 
Enable users to access a line
 
  1. In the DIGITS app, select Settings.
  2. Choose Advanced > Line permissions and select the line you’d like to manage.
  3. Choose Share this line (line on the same account) or Share with someone else (line on a different account) and choose who you’d like to share this line with or enter the correct info.

My DIGITS portal

  1. Go to myDIGITS.t-mobile.com.  
  2. Sign in with the Primary Account Holder's T-Mobile ID.
  3. Choose the line that you wish to grant a user access to.
  4. Choose Add myself to provide your T-Mobile ID with access to the line.
  5. Choose Add new user to provide another user access to the line.
    • If the new user is not a T-Mobile customer, you can still grant them access to the line by entering their email.
    • The user will receive an email with steps and a link to create a T-Mobile ID to access that line only.
 
Stop specific users from accessing your DIGITS
 
  1. In the DIGITS app, select Settings.
  2. Choose Advanced > Line permissions and select the line you’d like to manage.
  3. Choose Edit > Delete.

My DIGITS portal

  1. Go to myDIGITS.t-mobile.com.
  2. Sign in with your T-Mobile ID.
  3. Choose the line that you wish to remove user access from.
  4. Choose Remove next to that user's email address.
 
Stop anyone from accessing your line via DIGITS (including yourself)
 
  1. Log into My T-Mobile.
  2. Select Profile.
  3. Select Multiple Devices on the left.
  4. Toggle the "Multiple Device status" switch on the right to the OFF setting.
  5. To prevent a user from having the ability to turn MDS back on, update their T-Mobile permissions to Restricted Access.

 

Use DIGITS

 
Add a line
 
  1. In the DIGITS app, open the Menu.
  2. Choose Add a Digits line. Only the Primary Account Holder can use the DIGITS app to purchase new DIGITS lines.
    • PROXY by DIGITS lines cannot be added in the app.
 
Change network settings
 
  1. In the DIGITS app, select Settings and navigate to the Network Settings section:
    • iOS: Select Advanced options > Network settings.
    • Android: Choose the Menu icon with three lines, then select Advanced options > Network settings.
  2. If you are on Wi-Fi or another carrier's network, you must complete another SMS confirmation in order to use your T-Mobile minutes.
    1. You can choose to skip this step. This will open your DIGITS app in "Data only mode," meaning your calls will use your device's data or Wi-Fi rather than your T-Mobile plan's minutes.
    2. Enter the phone number of the device you are using the app on and select Next. For example, if using a Verizon phone, enter the Verizon phone number.
    3. Enter the six-digit code you received via SMS and select Next.
  3. Choose from the following:
    • Cellular only: All your calls will use minutes from your primary line and all messages will use data.
    • Cellular fallback: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.
 
Customize DIGITS
 
  1. In the DIGITS app, select Settings.
    • Android: Choose the menu icon in the upper left-hand corner.
    • iOS: Choose the Settings icon in the navigation bar.
  2. Choose the desired DIGITS line to view and edit the following settings:
    • Line name
    • e911 address
    • Voicemail greeting
    • Ringtone (must be in Cellular fallback mode)
 
Do not disturb
 

Setup the Do Not Disturb feature to send calls directly to voicemail or avoid notifications for text messages and voicemails.

DIGITS app

  1. In the DIGITS app, select Settings.
    • Android: Choose the menu icon in the upper left-hand corner.
    • iOS: Choose the Settings icon in the navigation bar.
  2. Choose the desired DIGITS line.
  3. Under Line settings, select Do not disturb.
  4. Move the slider to enable do not disturb for the desired line. All notifications will stop.

DIGITS web client

  1. At the top left, choose the Menu icon with three lines
  2. Select the slider to enable Do not disturb to send calls directly to voicemail. This also prevents text and voicemail notifications.
  3. To disable/enable certain line notifications, select Notifications, then select an option: 
    • All notifications: Stop all line notifications
    • Receive notifications
      • Calls: stops new call notifications
      • Voicemails: stops new voicemail notifications
      • Messages: stops new message notifications
    • Alert notifications
      • Calls: stops sound for new call notifications
      • Voicemails: stops sound for new voicemail notification.
      • Messages: stops sound for new message notifications
 
Manage devices
 
  1. In the DIGITS app, select Settings.
  2. Choose Advanced options > Device Management.
  3. Select the removal icon next to the device you'd like to remotely log out.
 
Turn lines on or off
 
  1. In the DIGITS app, select Settings.
    • Android: Choose the menu icon in the upper left-hand corner.
    • iOS: Choose the Settings icon in the navigation bar.
  2. Choose the desired DIGITS.
  3. Choose the switch next to Line State to turn on or off. When a line is enabled/disabled, the primary line will receive a notification of the change.

Web client

  1. At the top left, choose the Menu icon with three lines.
  2. Select Lines and choose one of the available lines.
  3. Select the switch next to Register line to turn it on or off.
 
Sync your contacts
 

Syncing creates a copy of your phone contacts on the DIGITS server, so you can access them in the DIGITS app or on the website. You can only sync from a phone.

  1. In the DIGITS app, select Contacts.
  2. Choose the triple dot menu in the upper right corner of the screen, then select Sync Contacts.
 
Use Cellular Fallback
 

To enhance the calling experience, the Cellular Fallback feature allows DIGITS calls to be converted from data to a cellular call to help with missed call concerns (due to delayed/undelivered issues). This is a great option if you get frequent missed calls.

  • If a call is not reaching the DIGITS app, the call is converted and appears in the Phone dialer instead of the DIGITS app.
  • Availability for Android (DIGITS App version 2.7.0 and above), and iOS (DIGITS App version 2.7.2 and above).

Android steps

  1. From the device settings, enable ‘Appear on top / Overlay’:
    1. From the device settings, select Apps > DIGITS.
    2. Choose Appear on top or Overlay, then select the Allow permission toggle to turn on. 
  2. From the DIGITS app, select Settings > Advanced Options > Network Settings.
  3. Choose the Cellular fallback toggle to enable.
  4. Enter the phone number associated with the device (not the DIGITS number) in the popup that appears. A SMS message is sent to the customer’s device.
  5. Enter the PIN sent to the device in the popup that appears. Cellular fallback will be enabled when the PIN is correctly entered.

iOS steps

  1. From the DIGITS app, select the Settings icon in the lower right-hand corner.
  2. Choose Advanced Options, then select Network Settings.
  3. Choose the Cellular fallback option to enable.
  4. Optional steps – you’ll be asked to enter phone number only when DIGITS app fails to read native device line number:
    1. Enter the phone number associated with the device (not the DIGITS number) in the popup. A text message is sent to your device.
    2. Enter the PIN sent to the device in the popup that appears. Cellular fallback will be enabled when the PIN is correctly entered.

 

Use your numbers

When you use DIGITS, SMS/MMS that you send from your device don't show up in the conversation thread in the DIGITS app or the DIGITS website. iOS: Messages sent via iMessage will not sync in the DIGITS app. If you want to see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages. Android: When you get a call from a verified number, you'll see a "Number Verified" pop-up screen.

 
Place a call
 
  1. Place a call using the Dial Pad.
    1. In the DIGITS app, select the Dial Pad.
    2. Select which number you want to place a call from in the drop-down at the top of the screen.
    3. Dial the number and select Call.
  2. Cellular only mode: A popup appears with a random 413 number to dial. Press Call to continue the call and you will be connected to the original number you dialed.
  3. (Android only) To display caller ID in "Cellular only" mode, choose Settings > Apps > DIGITS > "Advanced" tab, and then select Appear on top: Allow permission.

Web client

  1. In the upper-middle of the web page, select Calls.
  2. In the upper-left, select NEW CALL.
  3. Enter the contact name or number. Alternatively, select the number pad icon at the bottom to manually dial the number.
  4. In the From: field, choose the DIGITS you want to make the call with.
  5. Choose the magenta Call button.
 
Conference call
 
  1. Initiate a new call to the first contact.
  2. Select Add to Call in the middle, the first call will automatically be placed on hold
  3. Enter desired contact name or phone number, then select the magenta Call button.
  4. Once the call is connected, select Merge Call.
 
Using your contacts 
 

DIGITS app

  1. In the DIGITS app, select Contacts.
  2. Use the search bar or the alphabet navigation on the right side to search your contacts.
  3. Select which contact you want to call. This will pull up that contact's details.
  4. Select which number you would like to call.
  5. If you are using multiple lines, select which line you would like to place the call from. 

DIGITS web client

  1. In the DIGITS Web client, select Contacts in the upper middle of the page.
  2. Select All contacts or the specific contact list you wish to view in the drop-down on the upper left.
  3. Use the search bar or scroll down to the desired contact.
  4. Select the contact you want to call or message to pull up the contact details.
  5. Select the number to call or message.
  6. If using multiple lines, select the line to place the call or message from. 

Copy your device's contacts to the DIGITS app

DIGITS app

  1. In the DIGITS app, select Cloud.
  2. Choose the Menu icon with triple dots in the upper right corner.
  3. Choose Sync Contacts.
    • You may only store a copy of one device's contacts.
    • The contacts are available if you sign into DIGITS on other phones too. 

DIGITS web client

  1. At the top left, choose the Menu icon with three lines.
  2. Select Contacts and choose to Add a Google Account or Add a Microsoft Account.
  3. Follow prompts to sign in and accept permission requests.
  4. Go back to the main screen, select Contacts, then select the refresh icon on the upper left to sync contacts.
  5. Accept permission request for the account if prompted. 
 
Send a message
 
  1. In the DIGITS app, select Messaging.
  2. Use the drop-down at the top of the screen if you want to only view messages for one of your lines.
  3. On Android:
    1. Choose the New Message circle in the lower right corner of the screen.
    2. If you are using multiple lines: Use the top drop-down menu to select which line you want to use.
    3. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.
    4. Choose Next in the upper right.
    5. Start typing your message.
    6. Attach any media files using the paper clip icon to the left of your message.
  4. On iOS
    1. Choose the New Message icon in the upper right corner of the screen.
    2. If you are using multiple lines: Use the top drop-down menu to select which line you want to use.
    3. Choose the To: line.
    4. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.
    5. Choose Done on your keypad.
    6. Start typing your message.
    7. Attach media files using the photo or paper clip icons to the left of your message.
  5. Choose the arrow to the right of your message to send.

Web client

  1. Select Messages in the upper-middle of the web page.
  2. Select New Message in the upper left-hand corner.
  3. Enter the desired contact name or phone number in the To field.
  4. In the From line, choose the DIGITS line you want to send the message from.
  5. Type your message in the Enter Message field. Add extras if necessary:
    • Select the paper clip icon to add a picture 
    • Add an emoji using the face icon.
    • Add an audio message using the microphone icon.
  6. Choose Send (paper airplane on the right).
 
Check voicemail
 

DIGITS app

  1. From the DIGITS app, select Calls on the navigation bar.
  2. Choose Voicemail on the right side of the screen.
  3. Choose the voicemail message you would like to listen to.
  4. To delete a voicemail, swipe the voicemail from the right side of the screen.
  5. To view voicemail only for a specific DIGITS line, use the drop-down menu at the top of the screen.

Web Client

  1. From the DIGITS Web Client, select the Voicemail tab in the upper middle of the screen.
  2. Choose the desired voicemail on the left.
  3. Once selected, download the voicemail, delete, call, or message the number by selecting the icon with three circles.
  4. Alternatively, select on the picture icon to delete a voicemail, then select the trash can icon at the top.

Change voicemail greeting (Android only)

  1. At the top left, choose the Menu icon with three lines.
  2. Select the desired DIGITS line and choose Voicemail greeting.
  3. Choose Personal greeting to set up your custom voicemail greeting.
 
Transfer a call
 
  1. During a call, use the dial pad to transfer a call.
  2. Choose Transfer Call.
  3. Choose where you want to transfer the call to:
    • To transfer the call to a specific number, select Transfer to number.
    • To transfer the call to a stored contact, select Transfer to contact.
  4. If you want to continue the call on another device, select Switch device. To switch to another device, that device must have the line you're calling from turned on.

 

Log out of your T-Mobile ID

 
Android & iOS
 
  1. Choose Settings.
    • Android: Choose the menu icon in the upper left-hand corner.
    • iOS: Choose the Settings icon in the navigation bar.
  2. Choose Sign out.
  3. Choose Sign out again to confirm.
 
Web client
 
  1. On the top-left of the webpage, select the Settings gear.
  2. Choose Sign out.
 
Experience feedback
 

Android & iOS

  1. Choose Settings.
    • Android: Choose the menu icon in the upper left-hand corner.
    • iOS: Choose the Settings icon in the navigation bar.
  2. Choose Help.
  3. Choose Feedback.

Web client

  1. On the right side of the page, select Got Feedback?
  2. Fill out the requested information, then choose Submit.

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