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Use these steps for details on the TVision services channel lineup, understanding your home areas, and for speed recommendations.

 

Check your channel lineup

TVision LIVE: Visit https://www.t-mobile.com/tvision to learn more about TVision services channel lineups! From there, you can see local channels in your market once you enter your ZIP code. 

 

About home areas and channel availability

Your home area determines which local and regional channels you will stream with TVision LIVE service (such as NBC Philadelphia vs NBC New York).

  • When you sign up for TVision LIVE service, your billing zip code on your T-Mobile account is used to determine your home area for local and regional channels.
  • Your home area and the physical location of your streaming device (mobile device or smartTV/streaming device) determines your viewing experience: Home area or Outside home area
    • Device location is determined by location services on the supported device or IP address for devices without location services.
    • For example, mobile devices may use GPS while the TVision HUB may use the connected IP address. 
 
Home area experience
 

Home area is where you’re likely using TVision LIVE service the most.

  • When in your home area, you get all your local, regional, and national channels.
  • The home area experience is when a device location is within the boundaries of your home area region (such as Philadelphia surrounding area).
  • If you leave the boundary of your home area, you cannot watch local or regional channels. 
 
Outside of home area experience
 

Outside home area occurs when you leave your home area and your device is detected as being outside your home area (either via GPS or IP address).

  • When outside home area, you get national channels, you can play previously recorded content, and schedule future recordings.
  • Local, regional, and OnDemand playback of live local channels is unavailable.
  • You can schedule, record, and then later view content when outside home area. For example, your home area is in LA but you travel to NYC. A show playing on local NBC channel will not be available for live viewing. However, you could record the show and watch it later while outside home area.
 
Local, national, and regional sports networks breakdown
 
  • Local channels
    • Available when in your home area
    • Local channels are networks such as NBC, ABC that are specific to your region (such as NBC Philadelphia).
    • These are only available when in your home area
  • National channels
    • Available regardless of physical location (such as AMC) as long as within the continental US, Hawaii, or Alaska (exluding US territories).
  • Regional sports network (RSN)
    • Available only when in your home area
    • Some customers may not get a RSN based on their billing location
    • These are TV networks dedicated to providing sports programing to a specific geographic region or metropolitan area. For example, if you live in San Francisco, you receive NBC Sports Bay Area.
    • There can be more than one RSN in one area, with each RSN featuring unique sports, teams, or leagues.
    • RSNs typically cover large areas and could cover multiple home areas. 

 

Channel time zones

  • There are two time zone feeds for national channels - east coast or west coast.
  • Local and regional channels play in their local time zone.
  • The live guide and Airing Next reflects the local time based on where the device is.
  • You always see the same lineup of channels in the live guide regardless of location.
  • The time, based on the device clock, will move you to the appropriate place in the guide. For example:
    • Your home area is LA but travels to NYC so there’s a three-hour time difference.
    • When you look at programming at 5PM EST: Guide will show 5PM EST but is actually airing program at 2PM PST.
  • If you do not have your clock set to the right time, the guide could show the wrong time. 

 

Blackouts

Broadcasting blackouts typically refer to sporting events but can also apply to TV shows and movies. This means you cannot view a program or event for some of the following reasons:

  • Blackout restrictions exist because local and national content providers have certain exclusive rights to televise live content.
  • If a local provider has rights, it may be blacked out on national broadcasts. If a national provider has rights, it may be blacked out on local broadcasts. 
  • Blackout rules are determined by the leagues, sports associations, content owners, and networks that purchase the rights to the broadcast. Visit https://www.fcc.gov/consumers/guides/sports-blackouts to learn more about blackouts.
  • If a non-sporting event (movies, television shows) has a blackout, the channel may not have streaming rights (such as TVision LIVE service) and only has traditional broadcast or cable rights. 
 
User experience during a blackout
 
  • The device location will be used when determining blackout restrictions.
  • DVR and live playback will be unavailable when a broadcast is blacked out.
  • Affected programs will display 'Channel not available'.
 
Channel not available error
 
  • There are times when you could see a channel listed as available on the Live Guide and within Search but will not have access to this channel due to Regional Sports Network (RSN) geographic restrictions. 
  • If you are in a home area where part of the home area has access to the channel and part of the home area does NOT, the area WITHOUT access will see the channel but is permanently blacked out. 
  • For example:
    • Las Cruces, New Mexico share a Texas home area boundary.
    • Since Longhorn Network is part of the Texas home area, it will display in the Live Guide and Search.
    • However, since Las Cruces, NM is outside the Longhorn Network boundary, the channel will not be watchable. 

 

Channel & On-Demand availability

The availability of On-Demand content may vary by channel and is based on the channel's provider. Some channels may not have on-demand content.

 

TVision app video quality and speed recommendations

  • When connected to your home internet service provider (Wi-Fi), the picture quality is dependent on internet speeds and capped at 1080p. If connected via Hotspot, the same rules apply.
  • If you are watching via the T-Mobile network and does not have an HD pass, the video quality will be capped at 480p. If you do have an HD pass, video quality will be 1080p.

Minimum speed recommendations 

Standard definition: 3 mbps  /  High definition (720p): 5 mbps  /  High definition (1080p): 7+ mbps

  • Speed recommendation is per stream. Example: If there are two home TVs (1080p) streaming on the same network, the speeds would need to be at least 15 Mbps.
  • Network speeds may need to be higher if devices or services are using the network concurrently while streaming.
  • DVR recordings are not affected by internet speed because the recordings happen in the cloud, not on the user’s device. 
  • DVR playback is affected by connection speed, because the user’s device needs to stream the recording from the cloud. 
  • Depending on your internet speed, the TVision app can use up to 7 Mbps of data (approx. 3.1 GB per hour). 
    • On mobile devices, less data will be used– about 1.3 GB per hour. 
    • To help prevent data overages, the app will go into "standby" mode and stop using data after 4 hours of inactivity.

 

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