T-Mobile Name ID gives you superior caller ID, text ID, and the power to block unwanted calls and texts. T-Mobile Name ID 2.0 is an improved version of the Name ID app, which offers automatic identification and blocking of nuisance and dangerous calls and texts; and faster, more accurate caller identification.


What you can do with the T-Mobile Name ID 2.0 app

  • Identify calls and texts from unknown phone numbers.
  • Simpler, more functional design.
  • Unwanted caller identification.
  • Name ID 2.0 automatically blocks any combination of spammers, scammers, and hidden callers.
  • Spam reporting.
  • Easily block or unblock callers from your call log.
  • Send blocked callers to voicemail or block them altogether with “hang up” blocking. (Supported on most T-Mobile devices.)
  • Look up phone numbers to receive contact information for over 600 million people and businesses.
  • Improved memory performance.
  • Now take more time to experience all the great caller ID and call protection features that Name ID provides.


What you need to use it

  • Keep in mind:
    • If you already have an older version of this app, you can't download an update to the newest version.
    • The information on this page applies to the newest version of the app.
  • A T-Mobile account.
  • The T-Mobile Name ID app on your phone. T-Mobile Name ID 2.0 is compatible with current Name ID-enabled devices on the Android Lollipop and Marshmallow platforms, or Apple iOS devices.
  • The Name ID service on your account.
    • You can start a free trial.
    • At the end of the trial, you'll receive an option to purchase a subscription to the service. If you agree, you get the full service and will be billed each month for it.


How to use the app

Access Name ID / change settings

  1. Click the Name ID icon. The Name ID log appears.
  2. Click the Settings icon in the top right.
  3. Perform the following as needed on the Accounts and Settings screen:
    • Manage subscription
    • Set what happens 'When blocking calls', such as sending the call to voicemail.
    • Manage your Caller ID WhitePages profile.
    • Turn off or turn on notifications for:
      • New Callers
      • Updates
      • Blocked Calls and Text

Block / unblock caller

If you have a Dual SIM with eSIM device, like the iPhone Xs, you can only block/unblock numbers on the line that was active when you installed the Name ID app.

  1. Tap the Name ID icon to open the call log screen. A list of callers appears.
  2. Tap the name of a contact you want to block. If you already have some contacts blocked, they are on your block list. Tap the Settings icon and then Block List to access.
  3. Select Block or Unblock.

Search callers

  1. Tap the Name ID icon to open the call log screen. A list of callers appears.
  2. Tap the Search icon at the bottom.
  3. Tap one of the following tabs:
    • People
    • Business
    • Phones
    • Address
  4. Enter details specific to the tab (such as a name or company for a business, or a phone number for phones).

Subscribe / unsubscribe

To subscribe outside of the trial period, download or access Name ID app and follow the prompts.

To subscribe during the trial:

  1. Turn on the new T-Mobile device and connect to the network to start the trial.
  2. Verify that notifications appear in the notification bar about Name ID.
  3. Click More Info.
  4. Perform one of the following:
    • View the time remaining on the trial.
    • Click Opt Out to leave the trial early.
    • Click Subscribe to sign up for Name ID for a monthly charge. If you're not able to subscribe, turn off Wi-Fi and check network connection.

To unsubscribe:

  1. Tap the Name ID icon to open the app.
  2. Tap the Menu icon.
  3. Tap Help & Support.
  4. Tap Unsubscribe from Name ID.

View caller details

  1. Tap the Name ID icon to open the call log screen. A list of callers appears.
  2. Tap the name of a contact to view the following caller details (some callers have more details if they have a White Pages profile, like a business):
    • Name
    • Phone Number
    • Address
    • Options to Block caller, add to contacts, call, text, or get directions
    • Website, menu, nearby stores or people (if applicable)
    • Spam indicator with option to report number

If you're running into trouble with the app, check out our troubleshooting tips.

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