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Use these steps to set up and use the TVision app on a smart TV or streaming device (see below for supported devices). See how it works with a simulatorT-Mobile Support > Device Tutorials > T-Mobile > select TVision.

 

App info

See how it works with a simulator: T-Mobile Support > Device Tutorials > T-Mobile > select TVision.

 
General info
 
  • Accessibility:  TVision services accessibility support.
  • Channel availability: TVision services on-demand channel and show on-demand availability are subject to change. See TVision services channel support.
  • Downloads: Downloading any video for offline viewing is unavailable.
  • Streams: Stream three screens at a time (for TVision LIVE services or CHANNELS) or two at a time for TVision VIBE. An error message appears if attempting to stream on more than three screens. For smart TVs and streaming devices only: TVision services are intended for use in a single household. An error message appears if attempting to stream from multiple locations (determined by IP address) on a smart TV or streaming device at a time. This does not impact streaming on phones and tablets.
 
Supported streaming devices & smart TVs
 

To check if a device is supported, refer to the list below. If you don't know a device's model, check in the device's settings (refer to the manufacturer's website).If you’re not sure if the smart TV or streaming device is supported, have the customer go to the device’s app store and search TVision. The device is supported if you’re able to download the TVision app.

 

Device name

Platform/OS

Comment/example

TVision HUB (SEI)

Android TV 5.1+

A branded Android TV device that will connect to the user’s TV via HDMI

Apple TV 4K A1842

tvOS 11.0+

Current model – 5th generation device supporting 4K.

Apple TV A1625

tvOS 11.0+

Current model – 4th generation device.

Nvidia Shield

Android TV 5.1+

NA

Amazon Fire TV Gen 3

Fire OS 6.2+

NA

Amazon Fire TV Stick 4K

Fire OS 6.2+

NA

Amazon Fire TV Stick Gen 2

Fire OS 5.2+

NA

Fire TV Cube

Fire OS 6.2+

NA

Chromecast with Google TV Android TV 10 w/ Google TV A Google TV branded streaming device running on the Android TV operating system. All apps available on Android TV are also available on Google TV

 

Smart TVs

Device name

Platform/OS

Comment/example

Select TV devices

Android TV 5.1+

This includes some current models by manufacturers Hisense, Sony, Philips, Sharp, Westinghouse, Epson, and TCL.

Select TV devices

Fire TV Edition TV 6.2+

This includes some current models from Toshiba and Insignia.

Note: Previous manufacturers Element and Westinghouse will still be supported, although only upgradeable to Fire OS 5.2.

 
Platforms Unsupported at Launch
 
  • Roku
  • Samsung TV
  • LG TV
  • Original Fire Stick Gen 1
  • All models of Microsoft Xbox, Sony PlayStation, and Nintendo gaming systems.
  • Web Browser
 
App home page
 
  • After you select your profile, the video of the last channel you watch will play at the top. After some time, the menu disappears and only the playing video remains.
  • App icons to navigate - Guide, Shows, Movies, DVR (if you've got the DVR feature) and Search. The Gear/Settings icon appears if you don't have the DVR feature.
  • Recently watch channels appear below the menu.
  • Scroll up/down and left/right to navigate the app.

The following menu items are available from the app:

  • Home: The main page with easy access to
    • List of Services - if subscribed to more than one TVision service
    • On Now
    • Popular Movies
    • Popular Shows
    • Sports - On Now
    • News - On Now
    • Your Recordings – if the customer has a DVR service and has recorded content
    • Continue Watching – if the customer has previously started playback of content
    • Comedy Movies
    • Movies for the Family
    • Reality & Lifestyle Shows
    • TV Comedies
    • TV Dramas
    • TVision Networks – these are just the TVision Live networks
    • A-La-Carte Channels
  • Guide: Browse the Guide to find shows and movies currently airing by channel
  • Shows: Browse shows airing and on-demand
  • Movies: Browse movies airing and on-demand
  • DVR: See your recordings. Only appears if you've got the DVR features.
  • Gear/settings icon: Appears if you do not have the DVR feature. Click to manage Parental Controls, Create a Profile, Get App Info, and Sign Out.
  • Search: Run a search for videos
 
Device info
 
  1. From the home screen, select DVR (if you have the DVR feature).
    • Select Settings if you do not have DVR.
  2. Select Settings > Help to see the following: App version, Account ID, Home Zipcode/DMA, and the currently detected ZIP code (Traveling Zipcode DMA).

 

Find and watch videos

 
Control shows and movies (pause, fast forward, etc.)
 

After you've found a show or movie to watch, you can do a few things while it's playing - the experience is a slightly different based on the OS you're using:

Fire TV / Android TV experience

  • When you pause on Fire TV / Android TV devices, all the available video options appear: Go live, Play, info, Audio / Subtitle, and Record (only appears in TVision app if you've got the TVision Cloud DVR feature​).
  • Go live only appears if Live TV has been paused. If you're already live, the option does not appear.
  • Use the remote to pause, rewind, or fast forward (not available on some videos due to TV network restrictions)

Apple tvOS experience

Apple tvOS relies on the remote control to see options.

  • Press the up arrow on the remote to see options while a video is playing: Go Live, Details, Audio, and Record (only appears in TVision app if you've got the TVision Cloud DVR feature).
  • Go live only appears if Live TV has been paused. If you're already live, the option does not appear.
  • Use the remote to pause, rewind, or fast forward (not available on some videos due to TV network restrictions)

 

 
Search
 

Searching the app provides show/movie results, possible categories to browse, and upcoming items.

  1. From the home screen, select the Search icon.
  2. Enter your keywords for what you want to watch. The following appears:
    • TV shows
    • Individual episodes
    • Movies
  3. Click the desired video that appears.
  4. Click the Play icon (on the image of the show) to start watching.

 

 
Guide 
 

Some live shows will appear on your home screen, but you can go to the live guide to find more.:

  1. From the home screen, click Guide.
  2. Browse the shows by network or use the guide.
  3. Click the Play icon (on the image of the show) to start watching.

Using the guide

  • The live guide is like a typical TV guide that lets you see upcoming videos with a grid-like user interface. It shows out to 7 days of future programming.
  • From there, you can pick upcoming items to record (if you've got the TVision Cloud DVR feature​) or just browse what will be on later that day.
  • You will see channels that you might not be subscribed to, such as STARZ. If you select the channel, you'll see a not subscribed message. You can upgrade your plan at any time to add more channels.
  • The Live Guide and Airing Next will reflect the local time based on where the device is.
  • You can also click Filter in the guide to narrow videos by category, such as Sport, News, Movies, Kids
 
Browse shows & movies (On-demand)
 

On demand videos are based on what the network provides and may change periodically. You can use Search to go right to a page, but here's how you can browse.

  1. From the home page, click the Movies or Shows.
  2. Scroll up and down to see available videos.
  3. Click the show or movie. The video's page appears.
  4. Click the Play button to play the video. If you're looking for additional episodes, you can scroll down to see additional shows/seasons or related videos.
  5. If the video is playing live within the next 7 days, you will see a Record button to save to DVR once it airs.

 

Manage account / profile / settings

The app does not provide T-Mobile account details. You'll need to access the T-Mobile App or My T-Mobile for details on your T-Mobile account. The TVision app does not work when connected to VPN.

 
Sign up for a new account
 

You can sign up for a new account via the T-Mobile App, My T-Mobile, or Care.

 
Log in / out of
 

You need to use a T-Mobile ID to log in to the TVision app.

  • Log in: Open the app >and follow the steps below for first time login. You will be logged out after 40 days of inactivity. 
  • Log out (DVR feature is on account): From the home page, select DVR > select the Settings (gear) icon > tap Sign out.
  • Log out (DVR feature is NOT on account): From the home page, select the Settings (gear) icon > select Sign out.

 

First time log in

For the first time sign in, you'll need to activate your smart TV or streaming device. Follow the on-screen prompts which direct you to the TVision website on a mobile or desktop device where you login and enter an activation code:

 
Profile
 

You can add, create, or delete a profile from a smart TV or streaming device (not available from a phone or tablet).

  • You select a profile when you open and log in to the app. On first use, you'll want to create a profile.
  • If you haven't created a profile prior to using the mobile app, you'll have to select the system's default profile.
  • You can add up to 10 profiles per account, switch between profiles as needed, or delete when profiles are no longer needed.

 

Manage profiles

  1. From the home screen, select Settings > Profiles icon.
    • If you have the DVR feature, you'll select DVR > Settings > Profiles.
  2. Select the Settings (gear) icon > Manage profiles. If no user profile has been set up, Create Profile appears.
  3. Manage your profile from this page: add, edit, remove, or switch.
 
Settings menu
 
  • The settings menu is where you can access Parental Controls, Manage Profiles, Help, Legal, and Sign out.
  • The way to access the settings menu varies based on if you have the DVR feature or not.
  • If you have the DVR feature, select DVR > Settings.
  • If you do NOT have the DVR feature, select Settings from the home page.
 
Parental Controls
 

Parental controls allow you to restrict mature content (TV-MA, R) by creating a PIN that must be entered to view mature content (applies to all profiles on the account).

  1. In the app, click the click Settings > Parental controls.
    • If you have the DVR feature, you'll select DVR > Settings > Parental controls.
  2. Enable Parental Controls.
  3. Add a PIN for the parental controls.
  4. Make sure to store the PIN number somewhere so you don't forget it. If you forget, you'll need to call Care. 

 

Manage recorded videos (DVR)

DVR options only appear in TVision if you've got the TVision DVR feature​. DVR content expires 9 months after it is recorded. 

 
Cancel scheduled recording
 
  1. In the app, select DVR.
  2. Select Scheduled and then view your upcoming shows or movies.
  3. Select the show or movie you want to cancel and then select Cancel.
  4. To cancel all upcoming recordings, select Options and then Cancel all recordings.
 
Delete/stop recording
 
  1. In the app, select DVR.
  2. Select Recorded and then view your recorded shows or movies.
  3. Select to the show or movie you want to delete/stop and then click Delete.
  4. To delete all recordings, select Options and then Delete all recordings.
 
Record / add to DVR
 

You can record to your DVR for upcoming videos or any available video. You can also simply click the Record button while watching any live video.

  1. Browse or search for a TV show or movie or use the guide to find upcoming videos.
  2. From the video's page, select Record.
  3. If the video is upcoming, the option to play will not appear until the video has aired.
 
View
 
  1. In the app, select DVR.
  2. Click Recorded and then view your recorded shows or movies.

 

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