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# Picks support
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Use this page to get details on T-Mix Picks. With eligible T-Mix plans, you choose the mix of benefits, experiences and device options to get more of what you value, and stop paying for what you don’t.
## On this page:
- [Manage T-Mix Picks from T-Life and T-Mobile.com](https://www.t-mobile.com#one)
- [Activate Picks with Partners](https://www.t-mobile.com#two)
- [Getting support](https://www.t-mobile.com#three)
## [](https://www.t-mobile.com)Manage T-Mix Picks from T-Life and T-Mobile.com
You can use the T-Life app and T-Mobile.com to manage your Picks, view your benefits dashboard, and more. Depending on your T-Mix plan and number of lines, the number of available Picks will vary.
### View Benefits Dashboard & Picks
1. Log in to T-Life or T-Mobile.com and click the __Account__ tab.
2. Scroll to the __Benefits & subscriptions__ section to view a high-level summary.
3. Click __See all__ to open the Benefits Dashboard. The dashboard will show the following details:
- Number of Picks to use
- Actions needed (used to activate Benefits)
- Active benefits (for benefits not requiring any action)
- Estimated savings from benefits
4. Click __Pick activity__ to see the Pick activity log, which itemizes what was spent, when, and on what.
5. Click __FAQs__ for a link out to additional explanations of how Picks and benefits work.
### Explore and select benefits with Picks
1. Log in to T-Life or T-Mobile.com and click the __Account__ tab.
2. Scroll to the __Benefits & subscriptions__ section to view a high-level summary.
3. Click __See all__ to open the Benefits Dashboard.
4. Click __Explore Benefits__ to see options by category (TV & movies, Phone deals, Music & more, Data & coverage), each tagged with its Pick cost and dollar value.
5. Select a benefit to open its detail page. This shows what the benefit includes and confirms the Pick cost before adding it.
6. Click the __Select__ button after choosing benefits.
7. Review the Pick(s) in the cart, then click __Continue__ to agreements.
8. Select the required checkboxes, then __Submit__. The “Your order is in” screen appears and you can click __Go to benefits__ to return to the dashboard.
## [](https://www.t-mobile.com)Activate Picks with Partners
Once you redeem a partner benefit using Picks in T-Life, you must follow the steps outlined to activate the benefit with the partner.
### Apple Music
Stream over 100 million songs ad-free, online and offline. Discover new music, access exclusive artist content, and sing along to lyrics.
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email to either sign in with an existing Apple ID or sign up and create a new Apple ID.
4. You will be prompted to first verify your email address and then your phone number associated with the subscription.
5. Once verification is complete, a confirmation screen will confirm activation is complete and you’re subscribed.
### Apple TV
Apple TV is a streaming service featuring Apple Originals—award-winning series, compelling dramas, groundbreaking documentaries, kids’ entertainment, comedies, and more—with new Apple Originals added every month.
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email to either sign in with an existing Apple ID or sign up and create a new Apple ID.
4. You will be prompted to first verify your email address and then your phone number associated with the subscription.
5. Once verification is complete, a confirmation screen will confirm activation is complete and you’re subscribed.
### Delta Air Lines
Get miles to use toward Award Travel, seat upgrades, checked bags, and more.
__Activation Steps__
Only the Primary Account Holder (PAH) can activate the Delta SkyMiles benefit. Account Managers (AMs) can Pick the benefit, but if they try to activate it, they will see an error message saying only the PAH can activate. Activation must be done in T-Life. If a customer is on desktop, they will see a QR code that opens T-Life so they can finish activation there.
1. The PAH selects the Delta SkyMiles benefit from __Benefits & subscriptions__ in T-Life
2. The system checks whether the PAH already has a linked Delta SkyMiles account.
1. __Already linked:__ The customer doesn’t need to do anything else. Their first 500 miles were already deposited to their Delta SkyMiles account when they Picked the benefit.
2. __Not linked yet:__ Ask the customer to select __Link Accounts__. They will be taken to Delta to log in (or create a Delta SkyMiles account if they don’t have one), and then they select __Confirm Link__.
3. Once the link is confirmed, the customer’s first 500 miles are deposited, usually within minutes and no later than 24 hours.
4. After the first deposit, the Benefit Dashboard shows Delta as __Active__, and Delta emails the customer to confirm each deposit.
### DoorDash
Get your favorites delivered to your door with DashPass by DoorDash! Unlock $0 delivery fees and reduced service fees on eligible restaurant, grocery, and retail orders.
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email to either sign in with an existing DoorDash account or sign up and create a new account.
4. Follow the prompts to verify your phone number.
5. Enter your preferred delivery address.
6. Review DashPass Terms & Conditions and select __Redeem free DashPass__ to complete activation.
### ESPN Unlimited
Stream live sports and exclusive originals all in one place with ESPN. Watch NFL, NBA, NHL, college sports, soccer, WWE, and more across all your favorite devices.
__Activation Steps__
__New subscribers:__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter their email to create an account to continue.
4. Review the partner terms and select __Agree & Continue__ to complete activation.
__Existing paid ESPN subscribers:__ Offer will not automatically replace existing subscription(s). Managing subscriptions may be required to avoid multiple subscriptions and any corresponding charges.
### Google AI
Power your everyday with Google AI. Access Gemini's most advanced AI models, generate images and videos, boost productivity across Google apps, and get more cloud storage—all in one place.
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email and password to either sign in with an existing Google account or sign up and create a new account.
1. __New Google One members:__ Select __Activate plan__ to activate the subscription. You will be prompted to first verify your email address and then your phone number associated with the subscription.
2. __Existing Google One customers:__ If an existing Google One account is tied to the Google email, the customer will be asked to select __Switch plan__ to confirm they would like to switch their existing plan to their new T-Mobile benefit.
### Hulu
Discover great entertainment every day with Hulu. Stream full seasons of exclusive series, current-season episodes, hit movies, Hulu Originals, family favorites, and more!
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email to create an account to continue (new Hulu customers) or log in (existing Hulu customers).
4. Review the partner terms and select __Agree & Continue__ to complete activation.
__Existing Hulu subscribers:__ Offer will not automatically replace existing subscription(s). Managing subscriptions may be required to avoid multiple subscriptions and any corresponding charges.
### Netflix
Whatever you’re into, whatever your mood, Netflix delivers the next series, films and games you’ll obsess over.
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email and password to either sign in with an existing Netflix account or sign up and create a new account.
4. You will be prompted to first verify your email address and then your phone number associated with the subscription.
5. Review account details and select __Start Watching__ to complete activation and set up your Netflix profile.
### Pandora
Take your music with you wherever you go!
__Activation Steps__
__New Pandora customers:__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow the prompts to create a new Pandora account.
__Existing Pandora subscribers:__ If you have an active Pandora account, you'll need to create a new account or use a different Pandora account. Manage your account directly with Pandora.
### Paramount+
Catch can’t-miss Paramount+ Originals, blockbuster movies, family-friendly favorites and so much more. Stream over 40,000 episodes and movies, including current CBS primetime hits, and never miss a moment of the live sports action with the NFL on CBS, UFC, UEFA Champions League and more.
__Activation Steps__
__New Paramount+ customers:__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow the prompts to create a new Paramount+ account.
__Existing Paramount+ subscribers:__ If you have an active plan associated with this account, you won't be able to link a Paramount+ plan activated through T-Mobile to this account until your pre-existing Paramount+ plan ends. Manage your subscriptions directly from the channel where you purchased them.
### SiriusXM
Stream on the SiriusXM app—from ad-free music, talk and news to sports, comedy, podcasts and more. Enjoy endless music—tailored to your interests, mood, and preferences with skippable tracks. Plus, unlock other exclusives that bring you even closer to your favorite stars, artists, creators, hosts, and athletes.
__Activation Steps__
__New SiriusXM subscribers:__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to set up their account with their email and password.
4. Complete registration details and select Submit.
5. Download the SiriusXM app when prompted.
6. Complete verification and select __Continue__ to complete their profile.
__Existing SiriusXM subscribers:__ If you have an active SiriusXM account, you'll need to create a new account or use a different SiriusXM account. Manage your account directly with SiriusXM.
### XBOX Game Pass
Unlock an instant library of games. Play on Smart TV, PC, and more devices you already own.
__Activation Steps__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter your email and verify to create a Microsoft account to continue (new customers) or login (existing customers).
__Existing XBOX Game Pass subscribers:__ If you already have an XBOX Game Pass account, you can activate this benefit using your existing credentials — your settings, history, and content will not be affected. However, if you have an XBOX Game Pass Ultimate subscription and want to activate XBOX Game Pass Premium through T-Mobile, you will need to cancel your Ultimate subscription and wait until the end of your billing period before activating through T-Mobile
### YouTube Premium
Enjoy gaming, podcasts, vlogs, and more, uninterrupted and on your terms.
__Activation Steps__
__New YouTube Premium subscribers:__
1. Once a customer has enrolled in a benefit (using Picks, Picks + Cash, or Cash Only), they will see it in their __Benefits & subscription__ dashboard in their __Account__
2. Select __Activate__ next to the benefit name.
3. Follow prompts to enter their email and password to either sign in with an existing YouTube account or sign up and create a new account.
4. When prompted, select __Allow Permissions__ to complete activation.
__Existing YouTube Premium subscribers:__
1. Once the benefit is redeemed in T-Life, you must cancel your existing paid subscription with YouTube or the third-party provider to avoid double billing.
2. If your Google account already gets YouTube Premium Lite as part of a Google AI Pro subscription, you can still activate T-Mobile's YouTube Premium Pick (or the paid add-on) using that same Google account. Your YouTube Premium benefits will activate instead of your YouTube Premium Lite benefits.
1. __Staying with the same tier__: No additional action is needed. The subscription reinstates with T-Mobile.
2. __Changing tiers (e.g. moving from YouTube Premium Lite to YouTube Premium)__: Complete the new subscriber activation steps.
## [](https://www.t-mobile.com)Getting support
Depending on what you need, you can get support from T-Life or T-Mobile.com, or you might need to reach out to one of our Pick partners. Follow the details below based on your scenario:
### Pick balance alert (remove or swap picks): T-Life or T-Mobile.com
The “You’ve used too many picks” alert will appear in the Benefit dashboard and Account landing page with a clear warning, a negative pick balance (such as -2), and a deadline to fix if you do not have enough Picks for benefits selected.
This can happen during an account change (such as a rate plan change). To resolve this alert, you’ll need to remove or swap picks:
1. Log in to the T-Life app or T-Mobile.com.
2. From the __Account__ tab or __Benefits dashboard__, click the __Manage Picks__ link.
3. Select checkboxes for the Picks you want to remove, then click __Remove now__.
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