- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Plans & features](https://www.t-mobile.com/support/community/plans-features) # Pandora 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Pandora is a music streaming service that gives you a personalized listening experience. You can add and bill your Pandora Premium subscription to your T-Mobile account to help simplify and consolidate your wireless and streaming services into a single billing experience. __On this page:__ - [What's included in Pandora Premium?](https://www.t-mobile.com#included) - [Add or redeem Pandora Premium](https://www.t-mobile.com#redeem) - [Pandora subscription & billing](https://www.t-mobile.com#billing) - [Getting support](https://www.t-mobile.com#support)   ## [](https://www.t-mobile.com)What's included in Pandora Premium? Pandora Premium includes: - Ad-free personalized music stations - Ability to search and play songs on-demand - Access to your favorite podcasts - Unlimited skips - Ability to replay more tracks - Unlimited offline listening in the U.S. - Higher quality audio and longer timeouts over an ad-supported Pandora or Pandora Plus plan   ## [](https://www.t-mobile.com)Add or redeem Pandora Premium ### Before getting started, check that: - You are a qualifying customer on an eligible plan (see [https://www.t-mobile.com/tv-streaming/pandora-premium-deal](https://www.t-mobile.com/tv-streaming/pandora-premium-deal) for full details and eligibility). - You have a [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)​. - You __don't__ have a Pandora paid subscription account. - This offer is not available for existing active Pandora subscribers on a Plus, Premium, Premium Family or Premium Student & Military plan. - If you already have a Pandora paid subscription account, you will see an error when you try to add or redeem this offer. - If you are on a Pandora Free (ad-supported) plan, it will be upgraded to Pandora Premium when you add it to your T-Mobile billing.   Add or redeem as a T-Mobile postpaid wireless customer   If you add the Pandora Premium offer feature to your account from a Retail location or by calling us, a Pandora redemption text message will be sent to you after the feature is added. Skip to step 4 for instructions on completing your activation with Pandora. 1. Go to [www.t-mobile.com/tv-streaming/pandora-premium-deal](https://www.t-mobile.com/support/plans-features/activate-hd-video-streaming) for full details, eligibility, and to sign up. 2. Log in to your [T-Mobile account](https://account.t-mobile.com/signin/v2/) using your T-Mobile ID. 3. Add the Pandora Premium offer feature to your account in __Manage Data and Add-ons__. 4. Once you receive your Pandora redemption text message, select the link to finish activating your Pandora subscription. 5. If you don't have an existing Pandora account, select __Sign Up__ to create your account, or sign in with your existing Pandora account credentials. 6. When "Welcome to Pandora" displays, select __Start Listening__. You will be taken to the Pandora app to start listening to music or to the app store to download the Pandora app.   ## [](https://www.t-mobile.com)Pandora subscription & billing - Once you add the offer feature to your account, your subscription is managed through T-Mobile. - T-Mobile acts as the method of payment for your Pandora subscription each month after any free offer period is complete. - If you remove the paid Pandora Premium feature from your account, T-Mobile will immediately stop being your method of payment and you will lose access to your subscription services. - After the offer period, the Pandora Premium plan monthly rate will be automatically charged to your T-Mobile account if you do not cancel at least 24 hours prior to the renewal date at the end of your offer period. - If you remove your Pandora Premium offer feature during the offer period, your subscription will continue until the end of your offer period. - If you cancel the Pandora Premium Trial offer feature, you cannot re-add it to your T-Mobile account, but you can add the paid version of Pandora Premium using the steps to [Add or redeem Pandora Premium](https://www.t-mobile.com#redeem). - If you have problems with your subscription or wish to manage your subscription:  - Log in to your [T-Mobile account](https://account.t-mobile.com/signin/v2/). - Go to __Manage add-ons__, then go to the __Cloud storage & backup__ section.   ## [](https://www.t-mobile.com)Getting support If you're looking for support, you'll need to contact either Pandora *or* T-Mobile, depending on the type of help you need.   Pandora supports   Contact Pandora by visiting the Pandora Help portal or by emailing [email protected]. Estimated response time is within 24 hours.  - Issues with applying offer link to Pandora account - Issues with activating your Pandora Premium subscription once you've added the offer feature to your T-Mobile account - Pandora app service troubleshooting (access issues, sync issues, streaming issues, etc.) - Pandora account issues/recovery - Pandora product or programming questions - General questions about Pandora     T-Mobile supports   [Contact T-Mobile](https://www.t-mobile.com/contact-us)​ if you need help with: - Adding or removing the Pandora offer feature - Basic troubleshooting (app connection issues) - Getting a new Pandora activation text message - Cancelling existing trial version immediately - T-Mobile plan, billing, & account management - Basic network or hardware troubleshooting   Cancelling   - If you cancel your T-Mobile account during your 4-month offer period, you will immediately lose access to your Pandora subscription. T-Mobile will no longer be your Pandora method of payment and you will need to subscribe to with Pandora to continue your subscription. - When you cancel the Pandora Premium offer feature, you will not be able to re-add it to your T-Mobile account, but you can add the paid version of Pandora Premium using the steps to [Add or redeem Pandora Premium](https://www.t-mobile.com#redeem). - To cancel your Pandora subscription via T-Mobile.com:  - Log in with your T-Mobile ID. - Under the 'I want to' box, choose __Manage add-ons__. - Select __Account__ and then the phone number associated with your subscription. - Select __Manage Add-ons__ and deselect the Pandora feature. - Agree to removing the feature and choose __Continue__. - On the Review your order page, select __Agree & Submit__. - To cancel your Pandora subscription in T-Life: 1. Access the section for [managing your add-ons](https://www.t-mobile.com/support/account/add-or-remove-services). 2. Deselect the Pandora feature. 3. Agree to removing the feature and choose __Continue__. 4. On the Review your order page, select __Agree & submit__. - If you purchased your subscription directly with Pandora via T-Mobile offer link, you are billed for your Pandora subscription plan directly through Pandora, and you must manage your subscription through the Pandora website.   * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)