Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

T-Mobile has different types of Prepaid plans to fit your needs. If you're already on a prepaid plan, but you're looking at moving to a postpaid plan, read about switching to a postpaid plan. This document is a historical reference for customers who are still on the Retired Prepaid ONE Plan.

 

Things to know about Prepaid ONE Plan (Retired)

  • A credit check is not required, and no deposit is needed to activate service.
  • Whenever your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Prepaid account.
  • When purchasing downloaded content, you'll need to use a credit or debit card. Contact your financial institution about any billing concerns related to the specific download. If you need help with an app, contact the third-party content provider.

 

 Prepaid ONE Plan (Retired)

The benefits of ONE Plan are also available if you prefer a prepaid plan. Plans include:

  • Unlimited nationwide talk.
  • Unlimited domestic and international messaging (SMS/MMS).
  • Unlimited 5G & 4G LTE data on our network.
  • Unlimited 3G Smartphone Mobile HotSpot (SMHS).
  • Mobile Without Borders – use your phone in Mexico and Canada like you do in the US.
  • 200 MB domestic data roaming.
  • International roaming and calling is available. Check rates.

For an additional fee, you can add Stateside International calling: You get unlimited calling to landlines in 70+ countries from the US, Mexico, and Canada, as well as unlimited calling and texting to mobile numbers in many countries from the US, Mexico, and Canada.

See pricing and compare our current prepaid plans. Or, if you're looking for information about our postpaid plans, check out Find the right plan for you page.

 

How to get Prepaid ONE Plan (Retired)

How do I sign up?

You can no longer sign up on this plan, as it is no longer available. Check out pricing and compare our prepaid plans.

What if I need extra lines?

If you need extra lines, the Prepaid ONE Plan is eligible for a discount when you add additional lines with the ONE Plan on the same account. Check out Multi-line discount for Prepaid for more details.

To learn about current offers and additional prepaid services, see pricing and compare our current prepaid plans.

 


Was this helpful?