- [Support](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
[Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
[Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
[All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
[Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
[Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
[Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
[All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
[In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
[Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
[International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
[Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
[All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
[Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
[HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
[Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
[Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
[SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
[All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
[Billing and payments](https://www.t-mobile.com/support/business/billing)
[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
[Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Plans & features](https://www.t-mobile.com/support/community/plans-features)
# Protect your T-Mobile account from fraud
0
Added!
[](https://www.t-mobile.com)
### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
Links with [no highlight](https://www.t-mobile.com) can't be sent.
Done (0 Links)
Get help preventing or reporting fraud on your T-Mobile account.
## On this page:
- [Report fraud](https://www.t-mobile.com#report)
- [Set up account PIN/Password](https://www.t-mobile.com#pin)
- [Set up biometric account security](https://www.t-mobile.com#biometric)
- [Set up digital ID scan](https://www.t-mobile.com#digitalid)
- [Prevent unauthorized SIM swap](https://www.t-mobile.com#SIM)
- [Prevent unauthorized port out](https://www.t-mobile.com#account)
- [Additional help to prevent fraud](https://www.t-mobile.com#more)
## [](https://www.t-mobile.com)Report fraud
If you see fraudulent activity on your account or are a victim of identity theft, it's important to let T-Mobile know as fast as possible. Select your situation:
### Current T-Mobile customers
T-Mobile customers reporting fraud on their active account should [contact us](https://www.t-mobile.com/contact-us) as soon as possible.
### Non-T-Mobile customers
If you are not a T-Mobile customer and you have been contacted by a collection agency regarding an outstanding debt with T-Mobile that you are disputing as Identity Theft, we have an online form to fill out. An investigation will be completed within 30 business days (10 business days for CA residents) of receiving all necessary information and documents. Details containing the outcome of the investigation will be sent to the email address provided on the Dispute form.
1. Use the Dispute form to submit all applicable details.
- [English dispute form](https://customerhelp.t-mobile.com/fraud/fraud_dispute)
- [Español dispute form](https://customerhelp.t-mobile.com/Fraud/Fraud-DisputeESP/)
2. Have the following documents available to upload to the form:
- Copy of an identity theft police report or an Identity Theft Report filed with the FTC (CA residents only)
- Copy of your state/government-issued ID
If you suspect fraud and your personal information is not currently with a collection agency, [contact us](https://www.t-mobile.com/contact-us) as soon as possible.
### FACTA (Fair and Accurate Credit Transaction Act) Request
As a victim of identity theft, the Fair and Accurate Credit Transaction Act (FACTA) entitles you to receive specific information pertaining to a disputed account/transaction under your personal information. Your request will be processed within 30 business days (10 business days for CA residents) from receipt of the written request, containing all necessary documents. The requested information will be sent by mail to the address provided during the request submission.
Use the [FACTA request form](https://customerhelp.t-mobile.com/Fraud/Fraud_FACTA) to request information through FACTA. Make sure you have the following documents available to upload:
- Copy of a police report for identity theft or an Identity Theft Report filed with the FTC (CA residents only)
- Signed affidavit from the FTC
- Signed written request detailing what information is being requested
- Copy of your state/government-issued ID
## [](https://www.t-mobile.com)Set up account PIN/Password
Protecting our customers’ information is a top priority, which is why T-Mobile recommends setting up a Personal Identification Number (PIN) for when you contact customer service, which is a secure authentication method. This is separate from your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id). Only the [Primary Account Holder](https://www.t-mobile.com/support/account/set-online-permissions) will be able to change/update the Account PIN.
[Change your PIN/Passcode](https://my.t-mobile.com/account/profile/tmobile_id) (from your device)
### Having Trouble?
- Use the T-Life App on your device that has the SIM/eSIM active with your phone number and see steps below.
- You’ll need to be on the T-Mobile network while using your own phone to access the T-Life app or T-Mobile.com, with Wi-Fi switched off.
- Otherwise, an error notification will display with the next steps, and you’ll be able to try again while on our network using your phone and Wi-Fi switched off.
- Additionally, please ensure to *temporarily turn off any private VPN* services, including Apple [iCloud Private Relay](https://support.apple.com/guide/iphone/protect-web-browsing-icloud-private-relay-iph499d287c2/ios) (if active):
- iCloud Private Relay: Go to Settings > \[Your Name] > iCloud > Private Relay, then tap Private Relay, and tap either “Turn off until tomorrow” or “Turn off Private Relay.”
- If you are not the Primary Account Holder, you’ll need to ask them to request for you.
- Please [contact us](https://www.t-mobile.com/support/account/transfer-your-phone-number) or call us at 1-800-937-8997 for further assistance with getting a transfer PIN.
### Requirements
The PIN/Passcode must have 6-15 non-sequential numbers and cannot be any of the following:
- Sequential (such as 3456789)
- Repeating (such as 444444 or 121212)
- The beginning or end of the mobile number
- A mobile number on the account or your Billing Account Number
- Federal tax ID number, Social Security number, or date of birth
### Set up in T-Life app
Only the Primary Account Holder can change the account PIN. For access to PIN changes, use your phone while on our home network (not roaming), with Wi-Fi turned off.
If not on our network when attempting to change the PIN, a notification will display and you can try again with your phone on our network, with Wi-Fi switched off. Otherwise, see above (“Having Trouble” for additional steps).
1. Log in to the T-Life app from your device while on the T-Mobile network, with Wi-Fi turned off.
2. Select __Manage__ and choose a line.
3. Select __All account settings__ > __T-Mobile ID__.
4. Choose the PIN/Passcode section.
5. Enter and confirm a new PIN/Passcode
6. Select __Save__. You will be sent a text confirming the PIN/Passcode update request.
### Set up on T-Mobile.com
Only the Primary Account Holder can change the account PIN. For access to PIN changes, use your phone’s mobile browser while on our home network (not roaming), with Wi-Fi turned off.
- If not on our network when attempting to change the PIN in a mobile web browser, a notification will display and you can try again with your phone on our network, with Wi-Fi switched off.
- When attempting to use a desktop computer to access PIN changes from T-Mobile.com, a notification will display to use your T-Mobile device to log in to the T-Life app or T-Mobile.com.
- Otherwise, see “Having Trouble?” above for additional troubleshooting.
__Steps__
1. Log in to [my.T-Mobile.com](https://account.t-mobile.com/signin) from a mobile browser while using the Primary Account Holder's phone/device.
2. On the Welcome screen, tap __Edit Profile Settings__. Alternatively, select the menu button in the top-right corner--represented by a box with three lines--choose your name at the bottom of the menu, and then tap __Profile.__
3. Tap __Edit Profile__.
4. Follow on-screen prompts to complete multi-factor authentication such as a one-time code verification (if prompted).
5. In the PIN/Passcode section, select the __down arrow__ on the right. The date the PIN was last changed appears, along with a reminder that you must be connected to our network to use this feature.
6. In the PIN/Passcode section, select __Edit__ (if prompted).
7. Enter the new PIN/Passcode. Re-enter the new PIN to confirm.
8. Select __Save.__ You will be sent a text confirming the PIN/Passcode update request.
### Set up Prepaid
__Note__: If not on our network when attempting to change the PIN in a mobile web browser, the notification *“We couldn’t verify your identity”* will display – try again with your phone on our network, with Wi-Fi switched off.
Attempting to access PIN changes from T-Mobile.com using a desktop computer will result in a notification: *“For added security, PIN/Passcode update must be completed from your registered mobile device. Please ensure Wi-Fi is disabled.”*
1. Log in to __My T-Mobile__ at [www.t-mobile.com/prepaid](http://www.t-mobile.com/prepaid) or sign up with [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id).
2. Open the menu and choose the __My T-Mobile__ option from your account homepage.
3. Select __My Profile__ > __PIN__.
4. Follow the on-screen steps to update your PIN.
## [](https://www.t-mobile.com)Set up biometric account security
You can use Biometric verification that's built into T-Life for when you contact customer service. This is separate from your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id).
### Requirements
- Device minimum requirement:
- iPhone running iOS 16 or later
- Android running Android 11 or later
- App notifications enabled
- Postpaid lines must:
- [Set up a T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Downloaded T-Life](https://www.t-mobile.com/support/plans-features/t-life)
- Set up face or fingerprint recognition settings in T-Life.
### Set up Biometrics
1. Have the account Holder or authorized user [contact us](https://www.t-mobile.com/contact-us) to set up your account for biometrics.
2. Once the account is set up, you'll be sent a notification to your device. Select it.
3. Follow the on-screen steps to complete biometric set up.
## [](https://www.t-mobile.com)Set up digital ID scan
Digital ID scan provides an additional way to complete two-factor authentication if your device is broken, lost, or stolen and you cannot receive a one-time pin (OTP).
### What digital ID scan does
Allows customers with a T-Mobile ID on their account to use digital ID verify instead of a one-time pin (OTP) to authenticate and complete transactions in T-Life and on the web.
### Eligibility
Available to postpaid consumer accounts with voice line(s). If you have completed the steps for digital or retail ID verify and provided ongoing biometric consent you can verify with a selfie.
### Accepted ID types
- U.S. state driver’s license or ID
- U.S. or foreign passport
- Puerto Rico driver’s license or voter card
### How to complete digital ID scan
1. Enter TMO ID password.
2. Select __ID Verify__ as your verification method.
3. Select your state from the list.
4. Review and consent to the agreement.
5. Upload a photo of your accepted ID.
6. Capture a selfie to complete verification and access your account.
If you choose to opt out of biometric verification, you will continue to follow the existing biometric consent and opt-out process already in place.
## [](https://www.t-mobile.com)Prevent unauthorized SIM swap
SIM Protection is a free feature offered to all T-Mobile Postpaid customers. It prevents bad actors from moving your number to another device and using it for fraud. If you don’t disable SIM Protection before changing to a new SIM card or moving your eSIM to a new device, you'll receive an error.
### T-Mobile Postpaid accounts
To add this feature, log in to T-Life or T-Mobile.com with your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id). While you can add SIM Protection as an [Authorized User](https://www.t-mobile.com/support/account/set-online-permissions), only the [Primary Account Holder](https://www.t-mobile.com/support/account/set-online-permissions) can remove the feature.
[Manage SIM protection](https://www.t-mobile.com/account/profile/fraud-block/simswap)
### Set up in T-Life
1. Access T-Life on your device.
2. Select the __Manage__ Tab.
3. Select the gear icon.
4. Select __Security__.
5. Select __SIM Protection__.
- Switch the toggle to enable/disable SIM Protection for entire account.
- Switch the toggle to enable/disable SIM Protection for individual lines on the account.
6. Select __Save Changes.__
7. Select __Continue.__
### Set up on T-Mobile.com
1. Log in to your T-Mobile account.
2. Select your name from the drop down in the top, right corner (or tap the name/person icon in the menu bar).
3. Select __Profile.__
4. Select __Security.__
5. Select __SIM Protection.__
- Move toggle to enable/disable SIM Protection for entire account.
- Move toggle to enable/disable SIM Protection for individual lines on the account.
6. Select __Save Changes.__
7. Select __Continue.__
### T-Mobile Prepaid accounts
To add this feature, log in to T-Mobile.com with the primary line's [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id).
[Manage SIM protection](https://prepaid.t-mobile.com/my-profile/sim-protection)
### Turn off/on SIM protection
Prepaid customers can use these steps to manage SIM Protection when logged in with the Primary Line in their T-Mobile account.
1. Log in to your T-Mobile.com account.
2. On the top-right of the Account landing page, choose __My T-Mobile.__
3. Select __My Profile__ on the menu that appears.
4. Go to __SIM Protection.__
5. Select the toggle to enable or disable Sim Protection for each line or the entire account.
__Note__: The Primary Line needs to be the line logged in.
Select __Save Changes.__
### T-Mobile for Business accounts
Visit your [self-service portal](https://www.t-mobile.com/support/business/account-hub-manage-services) or [contact us](https://www.t-mobile.com/privacy-center/contact-us) for assistance.
## [](https://www.t-mobile.com)Prevent unauthorized port out
Port Out Protection is a free feature offered to all T-Mobile Postpaid, T-Mobile for Business, T-Mobile Prepaid, and Metro by T-Mobile customers. It adds additional security to your account by blocking unauthorized users from transferring your lines to another wireless carrier.
- This service __must be added to each line on your account individually__.
- For added security, the [Primary Account Holder](https://www.t-mobile.com/support/account/set-online-permissions) will need to turn this feature off.
- Any Prepaid account line user can contact us to remove the feature but are required to pass an additional account security step.
### T-Mobile Postpaid accounts
To add or remove this feature, log in to T-Life or T-Mobile.com with your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id). While you can add Port Out Protection as an [Authorized User](https://www.t-mobile.com/support/account/set-online-permissions), only the [Primary Account Holder](https://www.t-mobile.com/support/account/set-online-permissions) can remove the feature.
[Manage Port Out Protection](https://www.t-mobile.com/account/odf/Service:NOPORT,NOPORTMI)
### Set up in T-Life
1. Log in to T-Life.
2. Select the __Manage__ Tab.
3. Select __See Plans__ in My account section.
4. Select __Manage add-ons__ in the plan section.
5. Continue to manage the line populated in the top section or choose __select a different line__ to choose a different line.
6. Scroll down to select/unselect the checkbox next to __Port Out Protection.__
7. Select __Continue.__
8. Review your order and select __Agree & Submit__ to add the feature.
9. Repeat steps 2 - 8 for each additional line on the account to add the feature.
### Set up on T-Mobile.com
01. Log in to your T-Mobile.com account.
02. Select __Account.__
03. Under __Lines and Devices__, select the desired line to add protection. This feature must be added individually for each line on the account.
04. Scroll down to the __Active Add-ons__ section and select __Manage add-ons.__
05. Scroll down to the __Services__ section.
06. Select/unselect the checkbox next to __Port Out Protection.__.
07. Select __Continue.__
08. If prompted, agree to the __Terms & Conditions.__
09. Select __Agree & Submit.__
10. Repeat steps 2-9 for each additional line on the account to add the feature.
### T-Mobile Prepaid accounts
### Set up port out protection
1. Go to [www.prepaid.t-mobile.com](https://prepaid.t-mobile.com/home)
2. Select __My T-Mobile__ and login with your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id).
3. Select __Line details__ in the __MyT-Mobile__ option in the menu on your account homepage.
4. Review or update your account’s __[Plans and Services](https://www.t-mobile.com/support/plans-features/prepaid-plans).__
5. In the __Choose your services__ section, select or unselect __Port Out Protection__, then select __Continue.__
6. Select a start date for the plan or service changes & review the details.
7. Select __Add to cart.__
8. Select __Continue__ and agree to __Terms & Conditions__ when prompted.
9. An on-screen message provides confirmation.
### T-Mobile for Business and Government accounts
Visit your [self-service portal](https://www.t-mobile.com/support/business/account-hub-manage-services) or [contact us](https://www.t-mobile.com/privacy-center/contact-us) for assistance.
## [](https://www.t-mobile.com)Additional help to prevent fraud
Get more information on how to protect yourself.
### Get privacy and security information
You can learn about a large number of Security & Privacy topics in our [Privacy Education Center](https://www.t-mobile.com/privacy-center/education). Find out about cybersecurity & online safety, phone privacy, personal data requests, and more.
### Get a Security Freeze or Fraud Alert
A __security freeze__ prohibits a credit reporting agency from releasing any information from a consumer’s credit report without written authorization. Placing a security freeze on your credit report may delay, interfere with or prevent the timely approval of any requests you make for new loans, credit, mortgages, employment, housing or other services. A credit reporting agency may not charge you to place, temporarily lift, or permanently remove a security freeze.
A __fraud alert__ indicates to anyone requesting your credit file that you suspect you are a possible victim of fraud. A fraud alert does not affect your ability to get a loan or credit. Instead, it alerts a business that your personal information might have been compromised and requires that business to verify your identity before issuing you credit. Although this may cause some short delay if you are the one applying for the credit, it might protect against someone else obtaining credit in your name.
You will need to provide the following information:
- Your full name (including middle initial as well as Jr., Sr., II, III, etc.
- Social Security number;
- Date of birth;
- If you have moved in the past five (5) years, the addresses where you have lived over those prior five (5) years;
- Proof of current address such as a current utility bill or phone bill; and
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.).
To place a fraud alert or security freeze on your credit report, you must contact the three credit bureaus:
List of credit bureaus
Equifax Experian TransUnion
- Consumer Fraud Division
- P.O. Box 740256
- Atlanta, GA 30374
- [1-888-766-0008](tel:1-888-766-0008)
- [www.equifax.com](http://www.equifax.com/)
- Consumer Fraud Division
- P.O. Box 4500
- Allen, TX 75013
- [1-888-397-3472](tel:1-888-397-3742)
- [www.experian.com](http://www.experian.com/)
- TransUnion LLC
- P.O. Box 2000
- Chester, PA 19016
- [1-800-680-7289](tel:1-800-680-7289)
- [www.transunion.com](http://www.transunion.com/)
### FCC & State resources
FTC Contact Information: You may also contact the FTC for further information on fraud alerts, security freezes, and how to protect yourself from identity theft. The FTC can be contacted at:
- Mail: 400 7th St. SW, Washington, DC 20024
- Phone: [1-877-382-4357](tel:1-877-382-4357)
- Online: [www.consumer.gov/idtheft](http://www.consumer.gov/idtheft)
State resources: Your state attorney general may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your state attorney general, or the FTC.
California Residents: Visit the California Office of Privacy Protection [https://oag.ca.gov/privacy](https://oag.ca.gov/privacy) for additional information on protection against identity theft.
Iowa Residents: The Attorney General can be contacted at the Office of Attorney General of Iowa, Hoover State Office Building, 1305 E. Walnut Street, Des Moines, Iowa 50319; by phone [1-515-281-5164](tel:1-515-281-5164); or at [www.iowaattorneygeneral.gov](http://www.iowaattorneygeneral.gov/).
Kentucky Residents: The Attorney General can be contacted at the Office of the Attorney General of Kentucky,700 Capitol Avenue, Suite 118Frankfort, Kentucky 40601;by phone [1-502-696-5300](tel:1-502-696-5300); or at [www.ag.ky.gov](http://www.ag.ky.gov/).
Maryland Residents: The Attorney General can be contacted at the Office of Attorney General, 200 St. Paul Place, Baltimore, Maryland 21202; by phone [1-888-743-0023](tel:1-888-743-0023); or at [www.marylandattorneygeneral.gov/Pages/contactus.aspx](https://www.marylandattorneygeneral.gov/Pages/contactus.aspx).
Massachusetts Residents: Under Massachusetts law, you have the right to obtain any police report filed in connection to the incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
New York: Visit the New York Attorney General’s Office website on data breaches [https://ag.ny.gov/internet/data-breach](https://ag.ny.gov/internet/data-breach) for additional information on protection against identity theft.
### More places to get help
- If you ever suspect that you are the victim of identity theft or fraud, you have the right to file a report with the police or law enforcement.
- In addition, you may contact the FTC or your state’s attorney general to learn more about the steps you can take to protect yourself against identity theft.
- U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus.
Visit [www.annualcreditreport.com](http://www.annualcreditreport.com/) or call toll-free from the U.S [1-877-322-8228](tel:1-877-322-8228).
- Register your phone number on the [FTC National Do Not Call Registry](https://www.donotcall.gov/).
If you continue to receive spam messages or calls, report it to the FTC at the same website.
- [6 Ways to Avoid Telemarketing Fraud](https://www.aarp.org/money/scams-fraud/info-05-2011/protect-yourself-from-telemarketing-fraud.html) in the Scams & Fraud section on AARP's website.
- Online safety tips and advice in the [Stop.Think.Connect website](https://www.stopthinkconnect.org/).
- Spam and phishing information in the [StaySafeOnline website](https://staysafeonline.org/).
* * *
Was this helpful?
* * *
## Can't find what you're looking for?
- [Contact Us](https://www.t-mobile.com/contact-us)
- [Ask our community](https://www.t-mobile.com/community/)