Google One

1. Decide whether to continue or cancel your subscription by March 31, 2026. You can transfer your plan to Google to keep your Google One service, or cancel if you no longer want to use it.
2. Transfer your plan to Google if you want to keep your service. Google will guide you through the transfer and recommend plan options based on your current storage use.
3. Take action by March 31, 2026, to avoid service interruption. If no action is taken, your Google One subscription through T-Mobile will end, and you’ll need to move your plan directly to Google to regain access to your storage and files.
4. Cancel your plan if you no longer want to use Google One. Canceling Google One will reduce the amount of storage available in your Google Account to 15GB of storage.
5. Your Google Account gives you 15 GB of storage. You use that storage when you send and receive emails in Gmail, back up photos and videos to Google Photos, and create and upload files to Google Drive. If you use all your storage, you may experience interruptions to these services. 

1. Keep your files and photos safe by maintaining an active Google One subscription directly with Google. If you cancel your plan, you’ll still have access to your files, but your space will be limited to the 15GB of storage that comes with every Google account.
2. Review plan and pricing differences when transferring your subscription to Google.
   • Plan options and pricing may differ from what was offered through T-Mobile.
   • When you transfer billing to Google, you can choose a 6-month free trial of Google’s 2TB plan (a $60 value) or select from other available Google One plans.
   • After the trial ends, standard Google One pricing applies.
3. Select a new plan based on your current T-Mobile subscription and storage use.
   • 500GB plan ($5/month)
     • If your storage use is under 200GB, move to Google’s 200GB plan for $2.99/month.
     • If your storage use is over 200GB, reduce files using Google’s Storage Manager and move to the 200GB plan, or upgrade to the 2TB plan with a 6-month free trial, then $9.99/month.
   • 2TB plan ($10/month)
     • Move to Google’s 2TB plan with a 6-month free trial, then $9.99/month.
   • 2TB + Unlimited Photos & Videos plan
     • If your storage use is under 2TB, move to Google’s 2TB plan with a 6-month free trial, then $9.99/month.
     • If your storage use is over 2TB, reduce files using Google’s Storage Manager or upgrade to Google’s 5TB Jumbo plan for $24.99/month.

1. When you’re ready, visit the Google One website to start transferring your subscription.
2. Review your current plan and storage usage shown on Google’s site to make sure the information is correct.
3. Choose the plan Google recommends based on your storage needs, or explore other available Google One options before completing the transfer.

Phone, chat and email are available at https://support.google.com/googleone as well as via the Google One app.

• Google One app service troubleshooting (access issues, missing data, sync issues, etc.)
• Google account issues/ recovery
• Google product questions (i.e., Calendar, Gmail) on iOS and Android
  
• General Google questions

Contact T-Mobile if you need help with:

• Removing Google One
• T-Mobile plan, billing, & account management 
• Basic network or hardware troubleshooting

• If you cancel your T-Mobile account, you will immediately lose your Google One membership. T-Mobile will no longer be your Google One method of payment and you will need to subscribe to Google One directly to continue your membership.
• Log in to T-Life, T-Mobile.com or contact T-Mobile to remove Google One from your account.
  1. Log in to T-Mobile.com or T-Life.
  2. Go to the Manage Add-Ons page:
     • T-Life: Select Manage tab > See plans > Manage Data & Add-ons. 
     • T-Mobile.com: Under the Your Plan box, select Manage add-ons and benefits.
  3. Deselect the Google One feature and select Continue.
  4. On the Review your order page, select Agree & submit.