Support
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics
Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics
T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics
Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics
Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics
Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics
SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Thank you for being a
valued T-Mobile customer!

To better support you, here’s some information and a few key reminders to help you along the way.

About T-Mobile Billing

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What does my first bill include:

  • You'll see 30 full days of plans and equipment changes, meaning you are billed for about 10 days of service in advance

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View and pay your bill

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Save $ with AutoPay (up to 8 lines)

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Reasons your first few bill amounts may fluctuate:

  • Your equipment order has not yet shipped
  • Equipment charges and promotional credits may not apply until the next bill
  • If you made a plan/service change in the middle of a billing period, you will likely see prorated charges and credits on your next bill

 

Device trade-ins

  • Your trade-in credit will be applied at time of purchase or on your bill. Some promotion values will be split between trade-in credit and monthly recurring credits.
  • Sending us your trade-in device? The fastest way to return is at a T-Mobile store, or send it back within 30 day after receiving your new equipment

Trade-in credits will not appear on the bill until device is received by T-Mobile. Trade-in credits will be displayed as "Device Recovery Credit" on the bill.

 

24/7 self-service at your fingertips!

Easily manage your account, pay your bill, upgrade
your phone, and more in the T-Mobile app.

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Download the T-Mobile App

t-mo.co/TmoAppDownload or visit T-Mobile.com

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Set up your device

t-mo.co/device-set-up

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Ordered equipment?

check order status
t-mo.co/order-status

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Check promos & rebates

t-mo.co/tmo-promos

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Refer your friends

Earn up to $500 a year
t-mo.co/tmo-referrals

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Benefits at no extra cost

Take advantage of all your benefits at t-mo.co/tmo-benefits

See more about your T-Mobile plan at t-mo.co/phone-plans

 

 

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T-Mobile Tuesdays

Get the T-Mobile Tuesdays app for free stuff and great perks from brands you love - just for being a customer.
t-mo.co/tmo-tuesdays

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America's Largest and Fastest 5G Network

Real coverage. Real speed. Real 5G.
t-mo.co/coverage

 

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