T-Mobile Onboarding

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Thank you for being a
valued T-Mobile customer!

To better support you, here’s some information and a few key reminders to help you along the way.

About T-Mobile Billing

What does my first bill include:

You'll see 30 full days of plans and equipment changes, meaning you are billed for about 10 days of service in advance

View and pay your bill

Go to t-mo.co/payment.

Save $ with AutoPay (up to 8 lines)

Go to t-mo.co/AutoPaySetup.

Reasons your first few bill amounts may fluctuate:

Your equipment order has not yet shipped
Equipment charges and promotional credits may not apply until the next bill
If you made a plan/service change in the middle of a billing period, you will likely see prorated charges and credits on your next bill

Device trade-ins

Your trade-in credit will be applied at time of purchase or on your bill. Some promotion values will be split between trade-in credit and monthly recurring credits.
Sending us your trade-in device? The fastest way to return is at a T-Mobile store, or send it back within 30 day after receiving your new equipment

Trade-in credits will not appear on the bill until device is received by T-Mobile. Trade-in credits will be displayed as "Device Recovery Credit" on the bill.