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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - 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[Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) Explore Support Topics Support Topics - [T-Mobile Internet in T-Life app](https://www.t-mobile.com/support/home-internet/app) - [Set up your gateway & network](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) - [Connect your Devices](https://www.t-mobile.com/support/home-internet/connect) - [Internet Plans & Features](https://www.t-mobile.com/support/home-internet/t-mobile-internet-lite) - [Hulu ON US for Internet](https://www.t-mobile.com/support/home-internet/hulu-on-us) - [Paramount+ ON US for Internet](https://www.t-mobile.com/support/home-internet/paramount-plus-on-us) - [Advanced Cyber Security](https://www.t-mobile.com/support/home-internet/advanced-cyber-security) - [Test Drive](https://www.t-mobile.com/support/home-internet/15-day-test-drive) - [Account Support](https://www.t-mobile.com/support/home-internet/id-and-billing) - [Troubleshooting](https://www.t-mobile.com/support/home-internet/customer-support) - [T-Mobile 5G Gateway (G5AR and G5SE)](https://www.t-mobile.com/support/home-internet/5g-gateway-g5) - [T-Mobile 5G Gateway (G4AR & G4SE)](https://www.t-mobile.com/support/home-internet/5g-gateway-g4ar) - [T-Mobile mesh Wi-Fi extender (V2)](https://www.t-mobile.com/support/home-internet/mesh-wifi-extender-v2) - [T-Mobile mesh Wi-Fi extender (V1)](https://www.t-mobile.com/support/home-internet/home-internet-plus) - [Sagemcom Fast 5688W Gateway](https://www.t-mobile.com/support/home-internet/sagemcom-gateway) - [Arcadyan KVD21 Gateway](https://www.t-mobile.com/support/home-internet/arcadyan-gateway) - [Nokia 5G21 Gateway](https://www.t-mobile.com/support/home-internet/nokia-gateway) - [Askey LTE Wi-Fi Gateway](https://www.t-mobile.com/support/home-internet/askey-gateway) - [Contact T-Mobile Internet Support](https://www.t-mobile.com/support/home-internet/contact-us) # Welcome to T-Mobile Internet Support Our internet is designed to be easy to set up and effortless to maintain. Find setup instructions, helpful videos and troubleshooting guides below. - [Create your T-Mobile ID & Account](https://www.t-mobile.com#tmoid) - [T-Life app](https://www.t-mobile.com#app) - [Set up your Gateway and Backup Plan](https://www.t-mobile.com#gateway) - [Connect your Devices](https://www.t-mobile.com#connect) - [Internet Contract Freedom](https://www.t-mobile.com#contract) ## Create your T-Mobile ID and Account Learn how to create your T-Mobile ID, manage your account, access your bill, and get an overview of what to expect on your bill including charges. - __New to T-Mobile?__ Get your T-Mobile ID to finish setting up your account and learn more about your T-Mobile account and billing. - __Already have a T-Mobile ID?__ Use your existing T-Mobile ID to access and manage your T-Mobile account. [Create your T-Mobile ID , opens in a new window](https://www.t-mobile.com/home-internet-signup) [Account Support & Billing , opens in a new window](https://www.t-mobile.com/support/home-internet/id-and-billing) ## Create your T-Mobile ID and Account ## T-Life app The T-Life app is the easiest way to set up your Internet. - It can help find the best location for your gateway, monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, manage your gateway anytime, anywhere, and more. - If you don't want to use the app, you can still connect to your network using the default name and password on the gateway label. [](https://apps.apple.com/us/app/t-life-t-mobile-tuesdays/id1111876388) [](https://play.google.com/store/apps/details?id=com.tmobile.tuesdays&hl=en_US&gl=US) [Learn more about the T-Life app , opens in a new window](https://www.t-mobile.com/support/home-internet/app) ## T-Life app ## Set up your Gateway and Backup Plan Our 5G Gateways offer standard Wi-Fi, multiple home networks (SSID), and connection to T-Mobile's 5G network. We offer a variety of gateways with the same key features. - After you set up your gateway, then you can set up your mesh Wi-Fi extender. - Each time you move your gateway you should use the gateway placement assistant in the app to find the best location for your gateway. - When your main internet provider experiences an outage, Home Internet Backup automatically takes over to keep your home online until service is restored. The following energy efficiency information is provided in accordance with the Consumer Technology Association’s ‘VOLUNTARY AGREEMENT FOR ONGOING IMPROVEMENT TO THE ENERGY EFFICIENCY OF SMALL NETWORK EQUIPMENT’. The Ready-State power draw is listed for each Small Network Equipment model received by T-Mobile in 2025 and was determined in accordance with the ANSI-CTA-2049-B standard. | | | | |----------------------------|------------------|------------------------------------| | __SNE Model__ | __Manufacturer__ | __Ready-State Power Draw (Watts)__ | | FAST5688W Internet Gateway | Sagemcom | 10.00 | | G4AR Internet Gateway | Arcadyan | 10.5 | | G4SE Internet Gateway | Sercomm | 11.00 | | G5AR Internet Gateway | Arcadyan | 14.00 | | V1 Mesh Wi-Fi Extender | Arcadyan | 6.00 | | V2 Mesh Wi-Fi Extender | Arcadyan | 9.00 | [Gateway set up and replacement gateway , opens in a new window](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) [Backup Plan set up , opens in a new window](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) ## Connect your Devices Connect your device and equipment using Wi-Fi or Ethernet. Use the link below to get tutorials and instructions for connecting devices and third-party equipment. [Connect Devices and Equipment , opens in a new window](https://www.t-mobile.com/support/home-internet/connect) ## Connect your Devices ## Internet Contract Freedom We’ve made it easier than ever for customers stuck in a contract or bundle to make the switch to T-Mobile Internet. When new and existing customers make the move to T-Mobile Internet from an Internet Service Provider (ISP), we'll pay off your previous carrier’s service contracts and early termination fee (ETF) up to $750. [Internet Contract Freedom , opens in a new window](https://www.switch2t-mobile.com/#HomeInternetFreedom) ## Internet Contract Freedom ## Still need help? Find out what people are talking about in our T-Mobile Internet forum in the T-Mobile Community or check out our FAQs for the most common questions about T-Mobile Internet. [Go to T-Mobile Community , opens in a new window](https://community.t-mobile.com/home-and-business-internet-35) [View our FAQs , opens in a new window](https://www.t-mobile.com/home-internet/faq) ## Still need help?     __Was this helpful?__    Survey Link ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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