Gateway / Network setup
Get help setting up your new or replacement gateway and updating your network name (SSID) and password.
We're here to help! Check out the steps below to troubleshoot issues that may impact your
Setup Help
Get help setting up your new or replacement gateway and updating your network name (SSID) and password.
Get help connecting your mobile devices, third-party equipment, and services.
Get help setting up
If you don't have signal or if your signal is low, use the
If necessary, turn these back on after you complete your data session to secure your network.
If you're having trouble with a specific app, browser, or device, it may be related to your settings or an issue with the app or browser itself.
Get help if you are experiencing issues with the
Get help if you are having trouble watching videos or streaming TV while connected to
Get help if you can connect to
Get help if your gateway is plugged in to a power source but won't power on.
Get help if you can't see your
Get help if you recently replaced your gateway and need help setting it up.
Get help if you can see your network when you scan for
Get help if you can connect to your network, but you keep losing or dropping signal while connected.
Get help if you can connect to your network, but your internet is slow.
Find out what people are talking about in our TV & Home Internet forum in the
If you still have questions or need help, our Internet support team is here for you.