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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Prepaid Internet plan](https://www.metrobyt-mobile.com/home-internet-plans.html?INTNAV=tNav%3APlans%3APrepaidInternetPlan) - [Fiber Internet](https://www.t-mobile.com/home-internet/fiber) - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) Internet Speed & Technology - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) - [Internet deals](https://www.t-mobile.com/home-internet/deals) Internet deals - [Internet deals](https://www.t-mobile.com/home-internet/deals) - [Phone & internet bundles](https://www.t-mobile.com/cell-phone-plans/phone-home-internet-bundle) - [Same Day Delivery](https://www.t-mobile.com/home-internet/doordash-same-day-internet) - [Moving](https://www.t-mobile.com/home-internet/transfer-internet-service) - [Support](https://www.t-mobile.com/support/home-internet) Support - [Getting started](https://www.t-mobile.com/support/home-internet) - [WiFi Gateway device](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) - [Internet app](https://www.t-mobile.com/support/home-internet/app) - [Test Drive Worry-Free Trial](https://www.t-mobile.com/support/home-internet/15-day-test-drive) - [Home Internet FAQ](https://www.t-mobile.com/home-internet/faq) - [Internet Troubleshooting](https://www.t-mobile.com/support/home-internet/customer-support) [Contact](https://www.t-mobile.com/support/home-internet/contact-us) Contact - [Sales: 1-844-839-5057](tel:1-844-839-5057) - [Support: 1-844-275-9310](tel:1-844-275-9311) - [Check order status](https://www.t-mobile.com/orders/order-status) - Screen share with an Expert Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions [Check availability](https://www.t-mobile.com/home-internet/eligibility) My account [Log in](https://www.t-mobile.com/signin?state=https%3A%2F%2Fwww.t-mobile.com%2Fhome-internet%2Fplans) [Back to my account](https://www.t-mobile.com/account/dashboard) For Home Internet customers only - [Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # T-Mobile 5G Gateway (G5AR and G5SE) Find technical details, tutorial links, and other information about your T-Mobile 5G Gateway. - [About the Gateway](https://www.t-mobile.com#about) - [LCD Screen](https://www.t-mobile.com#lcd) - [Tech Specs](https://www.t-mobile.com#tech) - [Firmware Updates](https://www.t-mobile.com#firmware) ## About the Gateway For more gateway steps, such as instructions on how to install your SIM or reset your gateway, check out our Tutorials. [Tutorials , opens in a new window](https://www.t-mobile.com/support/tutorials/device/t-mobile/5g-gateway-g5ar-amp-g5se)  #### __Front View__  __Back Bottom View__ ### Reading the gateway label The label on the back of your gateway includes information about the device and network including the __default Wi-Fi network name and Wi-Fi password__. [Learn more about setting up your gateway , opens in a new window](https://www.t-mobile.com/support/home-internet/t-mobile-gateway)  ## LCD Screen Press the left or right arrow ( < or > ) on the LCD panel with your finger to move between screens. The illuminated dot on the bottom of the screen indicates where you are in the screen sequence. - ### Connection - The gateway displays up to five bars, indicating signal strength. - The number of bars represents the strength of the gateway's current connection to the cellular network. - An 'X' indicates the gateway is not connected to the cellular network. - ### Devices - The number displayed indicates the number of devices currently connected to the gateway (including wireless and wired devices). - Use the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Mobile Internet app") to see and manage each connected device. - ### Internet Line Number The Internet Line Number screen displays your internet number when the SIM card is installed. - ### Messages The __Messages__ screen allows you to view the message contents by using the left and right arrows to scroll between messages.  To delete a message: 1. Press __O__ (OK) on the panel to select __VIEW MESSAGES__ and view unread messages. 2. Select __NEXT__ and read next message. 3. Select __DONE__ when you have read all messages. 4. Select __DELETE__ to delete a message. 5. When prompted with a message asking you to confirm deletion, select __YES__ to confirm. You can block messages to your gateway through your T-Mobile account. See [Message Blocking](https://www.t-mobile.com/support/plans-features/message-blocking) for details. - ### Language Settings The gateway supports both English and Spanish on the LCD screen. To adjust this setting: 1. From the __Languages__ screen, select __CHANGE__. 2. Select __English__ or __Español__. 3. Press __O__ (OK) button to set the language. ## Tech Specs - ### AC Adapter - AC 100 – 240V - 50/60 Hz - ### Dimensions (H x W x D) - Height 9.25 in x Width 7.36 in x Depth 2.59 in - G5AR: 3.24 lbs - G5SE: 2.69 lbs - ### Operating Temperature Range 0°C-40°C (32°F-104 °F) - ### IoT/GPS - G5AR: Bluetooth 5.1 - G5SE: Bluetooth 5.4 - GPS - ### Wi-Fi Connectivity - Wi-Fi 7 (11ax/11be 4x4 – 2.4G/5G/6G) - Seamless roaming - ### Security WPA/WPA2/WPA3 - ### Connections (physical interfaces) - USB Type C x 1 for Regular Power Source - USB Type C x 1 for Data and other USB Port purposes - Buttons: Reset; for LCD: left/right arrow keys, select - SIM card slot x 1 (4FF only) - Maximum recommended connected devices: 256 - ### Network/Bands - 5G NR: n25, n41, n48, n66, n71, n77 (DoD & C-Band) - 4G LTE - G5AR: B2, B4, B5, B12, B48, B66, B71 - G5SE: B2, B4, B5, B12, B66, B71 - ### Display - TFT LCD Non-Touch Panel - 2.4 Inches - 240x320 resolution ## Firmware Updates - Firmware updates are pushed out automatically when available. They can't be manually requested. - They're sent out in phases over a few weeks, so not all users get the update at the same time. - Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. - Do not restart the gateway when it’s updating. The gateway will automatically restart once the update is complete. __Firmware versions, fixes, and features__ - __1.00.01:__ Release version - __1.00.02:__ Stability improvements   ## Need help? Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home! [T-Mobile Internet Troubleshooting , opens in a new window](https://www.t-mobile.com/support/home-internet/customer-support) ## Need help? ## Looking for something else? [Return to T-Mobile Internet Support , opens in a new window](https://www.t-mobile.com/support/home-internet)   __Was this helpful?__    Survey Link ## Hello! Want to stay logged in? 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