Protection 360™ and device protection

Added!

Manage Links

Click any to add.

Click any to remove.

Links with can't be sent.

Learn how Protection 360™ (P360) protects your device. If you need to file a claim, find out how.

On this page:

What's included with P360

Protection 360™ is a complete device protection program that covers repair or replacement for loss, theft, accidental damage (including $0 front screen repairs), and mechanical & electrical failure, even after the manufacturer’s warranty expires. 

  • For complete coverage details, benefits, limitations, exclusions, and costs, visit mytmoclaim.com/terms. 
  • Device protection is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen or suffers a mechanical breakdown. 
  • Protection 360 gives you access to both an insurance plan and a service contract plan. In New York, these options can be bought separately.

In New York:

  • The Insurance Device Protection Plan provides coverage for accidental damage, loss, and theft. For BYOD customers, this benefit starts after the manufacturer's warranty expires.
  • The Service Contract Device Protection Plan provides coverage for mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
  • Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
  • • If you choose to buy a service contract from another provider and want to enroll in the Insurance Device Protection Plan and receive the same discount, please visit a T-Mobile store or Contact Us within 30 days of enrollment. You must show proof of service contract.

How claims work

  • File claims online at www.mytmoclaim.com or in the Protection 360 app on Android or iOS.
  • Once your claim is approved, a deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card or eCheck.
  • $5 processing fee for mechanical and electrical failure exchanges through T-Mobile. 
    • No processing fee for eligible hardware service claims handled by the manufacturer. All BYOD hardware service exchanges must be handled by Assurant. 
    • No processing fee for BYOD coverage (add savings and overnight shipping.)

 

  • Unlimited claims for accidental damage.
  • Unlimited claims for mechanical and electrical failure, even after the manufacturer warranty expires.
  • Up to five total device replacements for loss or theft in any rolling 12-month period based on the date of the first replacement.
  • Unlimited $0 front screen repairs and $29 back glass repairs for eligible smartphones.
  • Unlimited screen protector replacements for eligible protectors bought at T-Mobile.
  • McAfee Security for T-Mobile with ID Theft Protection
  • If you purchase Protection 360, Apple may provide service and technical support for eligible devices through AppleCare Service. 
    Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you enroll in Protection 360 and as long as your plan coverage remains uninterrupted.
  • JUMP! Upgrades: Available on EIP devices when 50 percent of the device cost has been paid. (No BYOD)
  • Protection 360 app by Assurant - File and track a claim or get live technical support for your connected devices like routers, game consoles, and smart TVs.
    • Download and register the Protection 360 app by Assurant for full feature access.
    • Availability and features may vary by device and operating system.

 

  • One claim for loss, theft, or accidental damage, including $29 screen repair, in any rolling 12-month period.
  • Unlimited claims for mechanical and electrical failure, even after the manufacturer warranty expires.
  • Not available in NY.
  • All items as listed in P360 section except JUMP!® Upgrades and AppleCare.
  • Mechanical and electrical failure benefit starts after the manufacturer’s warranty expires.
  • Learn more about BYOD coverage, on the BYOD page. 
  • Unlimited claims for accidental damage.
  • Unlimited claims for mechanical and electrical failure, even after the manufacturer warranty expires.
  • Up to five total device replacements for loss or theft in any rolling 12-month period based on the date of the first replacement.
  • Unlimited $29 front screen repairs for eligible smartphones.
  • Not available in NY.

Monthly cost

For complete plan details, including monthly cost, benefits, exclusions, deductibles, limits, and disclosures, visit mytmoclaim.com/terms.

Service fee/deductible

Check if you have device protection coverage

  1. Log in to T-Life and choose the Manage tab.
  2. Select the device and view your enrollment status under Device security.
  3. If device protection is not on the line, you’ll see the option to enroll.

Log in to your account online to review your coverage.

Check coverage
  1. Select Manage add-ons.
  2. If you have device protection, you'll find the service in the Protection 360 or Basic Protection in the Services section.

Enroll in device protection

  1. Log in to T-Life and choose the Manage tab.
  2. Select the device you want to add device protection to, then choose Add Protection.
  3. Follow the on-screen steps to complete a device inspection and add protection.
    • Make sure you’re in a well-lit area
    • Have a 2nd device or a mirror available
    • Turn off Bluetooth and disconnect any audio accessories

If you’re unable to use T-Life for the device inspection, you may still complete one at a T-Mobile store.

Cancel device protection

You may cancel coverage from your account online at any time.

Cancel coverage

By removing device protection, you will also lose these services:

  • In the unfortunate event that your device is lost, stolen, or damaged, you are responsible for the full cost to repair or replace your device.
    • Apple devices will lose AppleCare Services and it cannot be re-added to this device.
    • Review the price of a new device and compare it to your deductible. Check the Assurant My Deductible page for additional information.
  • McAfee Security with ID theft protection support, which helps to:
    • Protect devices (up to 10) against the latest viruses, malware, and online threats
    • Wipe and lock your data remotely
  • JUMP! Upgrades

Full Terms

For complete coverage details, including benefits, limitations, exclusions and costs, please visit mytmoclaim.com/terms.

This is a month-to-month program that automatically renews unless canceled. Property insurance is underwritten by American Bankers Insurance Company of Florida in all states except New York. In New York, property insurance is underwritten by the American Security Insurance Company. The Service Contract Obligor  is Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL — United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. All of these companies operate under the trade name Assurant. McAfee Security for T-Mobile is provided by McAfee, Inc. The McAfee Security for T-Mobile app and the Protection 360 app by Assurant aren’t insurance products or service contracts and are part of Protection 360.

Was this helpful?

Can't find what you're looking for?