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New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Get help with Verified Business Call (VBC).

On this page:

What is Verified Business Call (VBC)?

Verified Business Call (VBC) lets you know what company is calling and why. The company name, their brand logo, and/or the reason for the call may be available. This only occurs at the time of the incoming call and may not be available on any missed call logs. Not all companies take advantage of this service.

Android devices can have up to three locations for VBC settings.

VBC settings in the Android dialer

Make sure to adjust the Scam Shield and Visual Voicemail settings on your Android device to match.

  1. In the Phone or Dialer app, choose Settings.
  2. Choose Verified Business Call. It may be listed under Enriched Calling.
  3. Select the switch to turn VBC on or off. 
 

Can't dismiss notification / notification returns

 

Follow these steps if the VBC notification won't go away on your Samsung Android device. If you're turning off VBC notifications, don't forget to turn them off in Scam Shield too.

  1. Turn the handset completely off, then turn it back on.
  2. Open the notification tray and fully expand the VBC Notification using the v.
  3. Scroll to the end of the notification.
  4. Select Got it to remove.

VBC settings in Scam Shield

Make sure to adjust the Visual Voicemail and Dialer settings on your Android device to match. For iPhone, use VBC settings in iPhone.

Steps not available in Scam Shield version 6.6 and newer.

  1. Open the Scam Shield app.
  2. Choose Settings > Verified Business Call.
  3. Select the switch to turn VBC on or off. If prompted, go to settings to enable contact permissions.

VBC settings in the Visual Voicemail app

Make sure to adjust the Scam Shield and Dialer settings on your Android device to match.

Steps not available in Visual Voicemail version 10.5 and newer.

  1. Open the Visual Voicemail app.
  2. Select the Menu icon with three lines.
  3. Choose App Settings > Verified Business Call.
  4. Select the switch to turn VBC on or off. If prompted, go to settings to enable contact permissions.

VBC settings in iPhone

 

iOS 17.4 and newer

 
  1. Open the Settings app.
  2. Choose Phone > Call Blocking & Identification > Business Call Identification. 
  3. Select the Primary - T-Mobile switch to turn VBC on or off.
 

iOS 17.3 and older

 
  1. Open the Settings app.
  2. Choose Phone > Call Blocking & Identification. 
  3. Select the Business ID switch to turn VBC on or off.

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