1. Download and install the Timex FamilyConnect app from the Google Play Store app or Apple App Store app.
2. Open the app on your phone or tablet, then choose CREATE ACCOUNT.
3. Enter your name, email address, and create a password, then select NEXT.
4. Select the + icon to add a profile picture to your account.
5. Enter your phone number and select NEXT. It does not need to be a T-Mobile number.
6. Check your email and select the link to confirm and grant consent to data collection.
7. Go back into the app and choose to AGREE to the privacy policy.
8. If prompted, allow the app access to your location.
9. Choose ADD WATCH to add a watch.

1. Charge the Timex FamilyConnect watch and power it on.
   
2. In the Timex FamilyConnect app, choose ADD WATCH. If you already have an existing watch on your account, choose the menu icon and select Family View.
3. Select the + icon to add a profile picture of the watch user.
4. Enter the watch user's information, then select NEXT.
5. Select the watch screen to view the notice about downloading the app, then select Next to view the QR code.
6. In the app, select NEXT and scan the QR code on the watch. You can also manually type the phone number and select NEXT.
7. Choose INFO on the watch to get information like your connected network or IMEI.
8. Enter the 8 character alpha-numeric code on the watch screen into the app, then select NEXT > CONTINUE.
9. Choose ADD WATCH TO CONTACTS to add the watch phone number to your contacts. Then select START USING.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch.
3. Select the Settings gear, then choose Device Settings.
4. Select Remove Device from the App > OK.

You can set up a total of 10 guardians/contacts in your Virtual Secure Private Network, including the primary one that set up the watch.

1. In the Timex FamilyConnect app, select the menu icon.
2. Choose All Contacts to view the current contacts in the Virtual Secure Private Network.
3. Choose a contact to edit it, or select the + icon to add a new contact.
4. Enter the contact information, like name, phone number, and email address. It must be a US phone number, international won't work.
5. Select the + icon to take a picture or add a photo of the contact.
6. Choose the account type:
   • Guardian: Make & receive calls to the watch, send & receive messages, and track the watch location.
   • Contact: Only allowed to make and receive calls from the watch. Can't message or track.
7. If you have multiple watches, turn the switch on by the watch you want to add the contact to.
8. Select the checkmark to save the contact.

1. In the Timex FamilyConnect app, select the menu icon.
2. Choose All Contacts to view the current contacts in the Virtual Secure Private Network.
3. Choose a contact, then select Delete Contact.

1. SOS Emergency Button
2. Microphone
3. Speaker
4. Power
   • Long press to turn device on or off
   • Short press to turn LC on or off, or to go to the Home screen
5. LCD
6. Wristband
7. Charging contact

You can swipe down while on the Home screen to adjust the volume slider, or follow these steps:

1. On the home screen, go to Settings > Sound.
2. Choose Sound Mode and choose from the following:
   • Sound
   • Vibrate
   • Mute
3. Choose Volume to adjust the following settings:
   • Ringtone
   • Call
   • Media

• Gameplay, phone calls. and audio volume
• Display brightness and the tilt-to-wake feature
• Location update frequency and Active Tracking
• Low signal strength

• Limit gameplay using School Mode. Gaming drains a full battery in two hours.
• Keep calls on the watch to a minimum and as short as possible.
• Lower the volume of calls.
• On the watch, swipe right and select Settings to turn off Tilt to wake.
• Swipe down on the watch and reduce the screen brightness and sound volume.
• Reduce the location update frequency to 60 or 80 minutes. You can always manually refresh the location.
• Limit the use of Active Tracking mode.
  

1. Touch the watch face to bring up your apps, then select the Phone icon.
2. Select the Contacts icon to view the Virtual Secure Private Network of contacts.
3. Choose the contact you want to call. You can only call members of the Virtual Secure Private Network.

1. In the app, select the menu icon.
2. Choose Map View to get the watch on a map.
3. Select CALL WATCH to call the watch.
   • The app will open your phone app and call the watch.
   • If the phone number isn't one of the contacts, the call will be automatically forwarded to voicemail without ringing.
   • You can't access voicemail from the watch and won't get notifications.

1. Hold the SOS button for five seconds.
2. A call will go directly from the watch to the primary contact/guardian. You must be the primary contact to receive the SOS call.
3. An Instant Message notification will go out to the primary contact and all other designated guardians.

When you call 911 from the watch, a notification is also be sent to the primary guardian.

1. Touch the watch screen to bring up your apps, then select Phone.
2. Select the Contacts icon.
3. Select Call 911 Emergency Only. On the confirmation screen, select Yes.

1. Touch the watch screen to bring up your apps, then select Messages.
2. If you already have a conversation going, select the message thread. If not, select Contacts and choose the contact.
3. Choose Message.
4. Choose from the list of preset messages, or select the keyboard to enter your own, then select Send.

1. In the app, select the menu icon.
2. Select Messages and choose the device you want to message.
3. Enter your message to send, then select the Send icon.

1. Touch the watch screen to bring up your apps, then select Messages.
2. If you already have a conversation going, select the message thread. If not, select Contacts and choose the contact.
3. Select the Microphone icon.
4. Select the Microphone to start recording, then select it again when you're done recording. The message is automatically sent.

1. In the app, select the menu icon.
2. Select Messages and choose the device you want to message.
3. Select and hold the Microphone icon to start recording, release when you are done. The message is automatically sent.

1. In the app, select the menu icon.
2. Select Map View and choose the watch you want to change the list for, then select the Settings gear.
3. Choose PRESET MESSAGES to view the current list of preset messages.
4. Select + to add a new message or select a message to edit it.
5. Enter a new message, then select the Check Mark to save. To delete, select DELETE PRESET MESSAGE > OK.

1. Touch the watch screen to bring up your apps, then select Location.
2. Select Send to send your location.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch. The watch's location will be shown on the map.
3. Select REFRESH LOCATION to instantly update the map with the watch's current location.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch.
3. Select the Settings gear, then choose Device Settings.
4. Select the switch to turn Automatic Location Updates on or off.
5. Choose to update the location every 15, 30, 45, or 60 minutes.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch. The map will display the watch's last location.
3. Choose ACTIVE TRACKING. The watch will update its location every 3 minutes for 15 minutes. This mode reduces battery life.

1. In the app, select the menu icon.
2. Choose SafeZones.
3. Select the + icon to create a new SafeZone.
4. Enter an address or select a location on the map, then give the location a name.
5. Choose the desired radius between 650 and 1960 ft.
6. Choose which watch to apply the SafeZone to.
7. Choose if you want the SafeZone enabled or disabled.
8. Select the checkmark to save.

1. In the app, select the menu icon.
2. Select SafeZones and choose the desired SafeZone.
3. Edit the SafeZone as desired, then select the checkmark to save. To delete, select DELETE SAFEZONE > OK.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch.
3. Select the Settings gear, then choose SET ALARMS.
4. Select the + icon to create a new alarm.
5. Enter the time for the alarm, the name of it, and which days of the week to repeat it on.
6. Choose the watches you want to have the alarm applied to.
7. Choose if you want to have the alarm enabled or disabled.
8. Select the checkmark to save the alarm.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch.
3. Select the Settings gear, then choose SET ALARMS.
4. Choose the desired alarm.
5. Edit the desired information, then select the checkmark to save. To delete, select DELETE ALARM > OK.

1. In the app, select the menu icon.
2. Select Daily Planner > Tasks & Rewards.
3. Select the + icon to create a new task.
4. Choose the task icon, enter the task name, then select NEXT.
5. Set the date and time for the task, then select NEXT.
6. To add a reward, select the switch to turn rewards on and choose the desired reward.
7. Choose a completion icon and select NEXT.
8. Review the task/reward and choose which watch to apply it to, then select SAVE.

1. In the app, select the menu icon.
2. Select Daily Planner > Tasks & Rewards.
3. Choose the desired task to review the information.
4. Select DELETE > OK.

While in School Mode, the watch cannot play games, message with anyone, or call anyone other than the parent.

1. In the app, select the menu icon.
2. Select Daily Planner > School Mode.
3. Select the + icon to create a new School Mode event, or choose an existing School Mode event to edit. You can have multiple events.
4. Set the start time, end time, days to repeat, and enter a name for the School Mode event.
5. Select the checkmark to save. To delete, select DELETE SCHOOL MODE > OK.

1. Touch the watch face to bring up your apps, then select the Games icon.
2. Choose the game you want to play.

1. Touch the watch face to bring up your apps, then select the Step Counter icon.
2. Choose Today or History.

1. In the app, select the menu icon.
2. Choose Activity Center to get a list of watches and how many steps.
3. Select the drop-down menu to change the view between Today, Week, and Month.

You can only set step counter goals from the watch.

1. Touch the watch face to bring up your apps, then select the Step Counter icon.
2. Choose Today, then select the Settings gear.
3. Select the switch by Measure to turn the step counter on or off.
4. Select the + or - icons to increase or decrease the goal.
5. Swipe right to save the settings and return to the previous screen.

You can only change the watch face from the watch.

1. Touch and hold the watch screen.
2. Swipe left or right to view all the watch faces.
3. Select the watch face you like the most.

The Timex FamilyConnect app updates through the Google Play Store app or Apple App store app. 

1. Touch the watch screen to bring up your apps.
2. Swipe left, then select Settings.
3. Swipe down and select Watch Update.
4. Enter the last four digits of the IMEI number (the IMEI number can be found on the back of the watch or in the app by going to Map View, selecting the watch, selecting the Settings gear, then choosing DEVICE SETTINGS).
5. Select Yes and wait while the device updates. Follow any additional on-screen steps.

1. Hold the Power/Sleep button. If the watch is off, it will turn on.
2. Select YES on the "Do you want to shutdown your watch?" screen to turn it off.

1. Hold the Power/Sleep button for at least 15 seconds.
2. Release when the watch vibrates and TIMEX is displayed.

1. In the app, select the menu icon.
2. Select Map View and choose the desired watch.
3. Select the Settings gear, then select DEVICE SETTINGS.
4. Choose Turn Device Off Remotely to turn it off. You can't turn it on remotely.

1. Touch the watch screen to bring up your apps.
2. Swipe left, then select Settings.
3. Swipe down and select Factory Reset.
4. Enter Code (last 4 digits of IMEI), then select YES.

You can't use Bluetooth to pair your watch to a phone. It only works with audio accessories like headsets and speakers.

1. Touch the watch screen to bring up your apps.
2. Swipe left, then select Settings.
3. Swipe down and select Bluetooth.
4. Select the switch to turn Bluetooth on.
5. Choose Add Device or No Paired Devices, then select SCAN.
6. Choose the desired device. If prompted, enter the passcode.

1. Touch the watch screen to bring up your apps.
2. Swipe left, then select Settings.
3. Swipe down and select Bluetooth.
4. Select the switch to turn Bluetooth on. A list of paired devices shows.
5. Select the small white Bluetooth icon by the device you want to unpair.