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Explore what you can do with your Timex FamilyConnect smartwatch for kids. Also check out the Tutorials.

Get Started with Timex FamilyConnect

To use your Timex FamilyConnect watch, you must download the Timex FamilyConnect app. There’s no other way to complete account setup and add your contacts.

 
Download app and create account
 
  1. Download and install the Timex FamilyConnect app from the Google Play Store app or Apple App Store app.
  2. Open the app on your phone or tablet, then choose CREATE ACCOUNT.
  3. Enter your name, email address, and create a password, then select NEXT.
  4. Select the + icon to add a profile picture to your account.
  5. Enter your phone number and select NEXT. It does not need to be a T-Mobile number.
  6. Check your email and select the link to confirm and grant consent to data collection.
  7. Go back into the app and choose to AGREE to the privacy policy.
  8. If prompted, allow the app access to your location.
  9. Choose ADD WATCH to add a watch.
 
Add / remove your Timex FamilyConnect smartwatch for kids
 

Add

  1. Charge the Timex FamilyConnect watch and power it on.
  2. In the Timex FamilyConnect app, choose ADD WATCH. If you already have an existing watch on your account, choose the menu icon with three lines and select Family View.
  3. Select the + icon to add a profile picture of the watch user.
  4. Enter the watch user's information, then select NEXT.
  5. Select the watch screen to view the notice about downloading the app, then select Next to view the QR code.
  6. In the app, select NEXT and scan the QR code on the watch.
    • You can also manually type the phone number in and select NEXT.
    • Choose INFO on the watch to see information like your connected network or IMEI.
  7. Enter the 8 character alpha-numeric code on the watch screen into the app, then select NEXT > CONTINUE.
  8. Choose ADD WATCH TO CONTACTS to add the watch phone number to your contacts. Then select START USING.

Remove

  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen.
  3. Select the Settings gear, then choose Device Settings.
  4. Select Remove Device from the App > OK.
 
Create a Virtual Secure Private Network of contacts
 

You can set up a total of 10 guardians/contacts in your Virtual Secure Private Network, including the primary one that set up the watch.

Add or edit

  1. In the Timex FamilyConnect app, select the menu icon with three lines.
  2. Choose All Contacts to view the current contacts in the Virtual Secure Private Network.
  3. Choose a contact to edit it, or select the + icon to add a new contact.
  4. Enter the contact information, like name, phone number, and email address. It must be a US phone number, international won't work.
  5. Select the + icon to take a picture or add a photo of the contact.
  6. Choose the account type:
    • Guardian: Make & receive calls to the watch, send & receive messages, and track the watch location.
    • Contact: Only allowed to make and receive calls from the watch. Can't message or track.
  7. If you have multiple watches, turn the switch on next to the watch you want to add the contact to.
  8. Select the checkmark at the top to save the contact.

Delete

  1. In the Timex FamilyConnect app, select the menu icon with three lines.
  2. Choose All Contacts to view the current contacts in the Virtual Secure Private Network.
  3. Choose a contact, then select Delete Contact.
 
Buttons & Icons
 

  1. SOS Emergency Button
  2. Microphone
  3. Speaker
  4. Power
    • Long press to turn device on or off
    • Short press to turn LC on or off, or to go to the Home screen
  5. LCD
  6. Wristband
  7. Charging contact
 
Adjust notification and media volume
 

You can swipe down from the top of the Home screen to adjust the volume slider, or follow these steps:

  1. On the home screen, swipe right and select Settings > Sound.
  2. Choose Sound Mode and choose from the following:
    • Sound
    • Vibrate
    • Mute
  3. Choose Volume to adjust the following settings:
    • Ringtone
    • Call
    • Media
 
Maximize your battery life
 

What impacts battery life?

  • Gameplay, phone calls. and audio volume
  • Display brightness and the tilt-to-wake feature
  • Location update frequency and Active Tracking
  • Low signal strength

What can I do to extend the battery life?

  • Limit gameplay using School Mode. Gaming drains a full battery in two hours.
  • Keep calls on the watch to a minimum and as short as possible.
  • Lower the volume of calls.
  • On the watch, swipe right and select Settings to turn off Tilt to wake.
  • Swipe down on the watch and reduce the screen brightness and sound volume.
  • Reduce the location update frequency to 60 or 80 minutes. You can always manually refresh the location.
  • Limit the use of Active Tracking mode.

 

Calling

 
Make a call
 

From the watch

  1. Touch the watch face to bring up your apps, then select the Phone icon.
  2. Select the Contacts icon at the top right to view the Virtual Secure Private Network of contacts.
  3. Choose the contact you want to call. You can only call members of the Virtual Secure Private Network.

From the app

  1. In the app, select the menu icon with three lines.
  2. Choose Map View to see the watch on a map.
  3. Select CALL WATCH to call the watch.
    • The app will open your phone app and call the watch.
    • If the phone number isn't one of the contacts, the call will be automatically forwarded to voicemail without ringing.
    • You can't access voicemail from the watch and won't get notifications.
 
Emergency / SOS calls
 

Emergency notification / SOS to parent

  1. Press and hold the SOS button to the left of the watch for five seconds.
  2. A call will go directly from the watch to the primary contact/guardian. You must be the primary contact to receive the SOS call.
  3. An Instant Message notification will go out to the primary contact and all other designated guardians.

Call 911

When you call 911 from the watch, a notification is also be sent to the primary guardian.

  1. Touch the watch screen to bring up your apps, then select Phone.
  2. Select the Contacts icon on the top right, and scroll to the bottom.
  3. Select Call 911 Emergency Only. On the confirmation screen, select Yes.

 

Messaging

You can only message to and from the watch using the Timex FamilyConnect mobile app. Your phone's built-in messaging or 3rd party apps won't work.

 
Send an instant message
 

From the watch

  1. Touch the watch screen to bring up your apps, then select Messages.
  2. If you already have a conversation going, select the message thread. If not, select Contacts on the top right, choose the contact.
  3. Scroll to the bottom and choose Message.
  4. Choose from the list of preset messages, or select the keyboard to enter your own, then select Send.

From the app

  1. In the app, select the menu icon with three lines.
  2. Select Messages and choose the device you want to message.
  3. Enter your message to send, then select the Send icon.
 
Send a voice message
 

From the watch

  1. Touch the watch screen to bring up your apps, then select Messages.
  2. If you already have a conversation going, select the message thread. If not, select Contacts on the top right, choose the contact.
  3. Scroll to the bottom and select the Microphone icon.
  4. Select the Microphone to start recording, then select it again when you're done recording. The message is automatically sent.

From the app

  1. In the app, select the menu icon with three lines.
  2. Select Messages and choose the device you want to message.
  3. Select and hold the Microphone icon to start recording, release when you are done. The message is automatically sent.
 
Edit preset message list
 
  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the watch you want to change the list for, then select the Settings gear.
  3. Choose PRESET MESSAGES to view the current list of preset messages.
  4. Select + to add a new message or select a message to edit it.
  5. Enter a new message, then select the Check Mark to save. To delete, select DELETE PRESET MESSAGE > OK.

 

Location tracking

The watch must be on and in a T-Mobile LTE coverage area. Location information is approximate and may not always be available.

 
Check in from watch
 
  1. Touch the watch screen to bring up your apps, then select Location.
  2. Select Send to send your location.
 
Track watches
 
  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen. You'll see its location on the map.
  3. Select REFRESH LOCATION to instantly update the map with the watch's current location.
 
Configure location update interval
 
  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen.
  3. Select the Settings gear, then choose Device Settings.
  4. Select the switch to turn Automatic Location Updates on or off.
  5. Choose to update the location every 15, 30, 45, or 60 minutes.
 
Active tracking
 
  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen. You will see a map with the watch's last location.
  3. Choose ACTIVE TRACKING. The watch will update its location every 3 minutes for 15 minutes. This mode reduces battery life.

 

SafeZones

 
Create SafeZone
 
  1. In the app, select the menu icon with three lines.
  2. Choose SafeZones.
  3. Select the + icon in the middle of the screen to create a new SafeZone.
  4. Enter an address or select a location on the map, then give the location a name.
  5. Choose the desired radius between 650 and 1960 ft.
  6. Choose which watch to apply the SafeZone to.
  7. Choose if you want the SafeZone enabled or disabled.
  8. Select the checkmark at the top to save.
 
Edit or delete SafeZones
 
  1. In the app, select the menu icon with three lines.
  2. Select SafeZones and choose the desired SafeZone.
  3. Edit the SafeZone as desired, then select the checkmark to save. To delete, select DELETE SAFEZONE > OK.

 

Alarms, Tasks, and School Mode

 
Create alarms
 
  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen.
  3. Select the Settings gear, then choose SET ALARMS.
  4. Select the + icon to create a new alarm.
  5. Enter the time for the alarm, the name of it, and which days of the week to repeat it on.
  6. Choose the watches you want to have the alarm applied to.
  7. Choose if you want to have the alarm enabled or disabled.
  8. Select the checkmark at the top to save the alarm.
 
Edit or delete alarms
 
  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen.
  3. Select the Settings gear, then choose SET ALARMS.
  4. Choose the desired alarm.
  5. Edit the desired information, then select the checkmark to save. To delete, select DELETE ALARM > OK.
 
Create tasks and rewards
 
  1. In the app, select the menu icon with three lines.
  2. Select Daily Planner > Tasks & Rewards.
  3. Select the + icon to create a new task.
  4. Choose the task icon, enter the task name, then select NEXT.
  5. Set the date and time for the task, then select NEXT.
  6. To add a reward, select the switch to turn rewards on and choose the desired reward.
  7. Choose a completion icon and select NEXT.
  8. Review the task/reward and choose which watch to apply it to, then select SAVE.
 
Delete tasks and rewards
 
  1. In the app, select the menu icon with three lines.
  2. Select Daily Planner > Tasks & Rewards.
  3. Choose the desired task to review the information.
  4. Select DELETE > OK.
 
School mode
 

While in School Mode, the watch cannot play games, message with anyone, or call anyone other than the parent.

  1. In the app, select the menu icon with three lines.
  2. Select Daily Planner > School Mode.
  3. Select the + icon to create a new School Mode event, or choose an existing School Mode event to edit. You can have multiple events.
  4. Set the start time, end time, days to repeat, and enter a name for the School Mode event.
  5. Select the checkmark at the top to save. To delete, select DELETE SCHOOL MODE > OK.

 

Games, Step Counter, and customization

 
Play Games
 
  1. Touch the watch face to bring up your apps, then select the Games icon.
  2. Choose the game you want to play.
 
View step counter and history
 

From the watch

  1. Touch the watch face to bring up your apps, then select the Step Counter icon.
  2. At the bottom, choose from Today or History.

From the app

  1. In the app, select the menu icon with three lines.
  2. Choose Activity Center. You'll see a list of watches and how many steps.
  3. Select the drop-down at the top to change the view between Today, Week, and Month.
 
Set step counter goals
 

You can only set step counter goals from the watch.

  1. Touch the watch face to bring up your apps, then select the Step Counter icon.
  2. At the bottom, choose Today, then select the Settings gear.
  3. Select the switch next to Measure to turn the step counter on or off.
  4. Select the + or - icons to increase or decrease the goal.
  5. Swipe right to save the settings and return to the previous screen.
 
Choose your watch face
 

You can only change the watch face from the watch.

  1. Touch and hold the watch screen until you see the white dots at the bottom.
  2. Swipe left or right to view all the watch faces.
  3. Select the watch face you like the most!

 

Update, reset, and Bluetooth

 
Update software
 

The Timex FamilyConnect app updates through the Google Play Store app or Apple App store app. 

  1. Touch the watch screen to bring up your apps.
  2. Swipe left, then select Settings.
  3. Swipe down and select Watch Update.
  4. Enter the last four digits of the IMEI number (the IMEI number can be found on the back of the watch or in the app by going to Map View, selecting the watch, selecting the Settings gear, then choosing DEVICE SETTINGS).
  5. Select Yes and wait while the device updates. Follow any additional on-screen steps.
 
Power on/off
 

From the watch

  1. Press and hold the Power/Sleep button on the right of the watch. If the watch is off, it will turn on.
  2. Select YES on the "Do you want to shutdown your watch?" screen to turn it off.

Force restart from the watch

  1. Press and hold the Power/Sleep button on the right of the watch for at least 15 seconds.
  2. Release when the watch vibrates and you see TIMEX.

From the app

  1. In the app, select the menu icon with three lines.
  2. Select Map View and choose the desired watch at the top of the screen.
  3. Select the Settings gear, then select DEVICE SETTINGS.
  4. Choose Turn Device Off Remotely to turn it off. You can't turn it on remotely.
 
Reset / delete everything
 
  1. Touch the watch screen to bring up your apps.
  2. Swipe left, then select Settings.
  3. Swipe down and select Factory Reset.
  4. Enter Code (last 4 digits of IMEI), then select YES.
 
Bluetooth
 

You can't use Bluetooth to pair your watch to a phone. It only works with audio accessories like headsets and speakers.

Pair

  1. Touch the watch screen to bring up your apps.
  2. Swipe left, then select Settings.
  3. Swipe down and select Bluetooth.
  4. Select the switch to turn Bluetooth on.
  5. Choose Add Device or No Paired Devices, then select SCAN.
  6. Choose the desired device. If prompted, enter the passcode.

Unpair

  1. Touch the watch screen to bring up your apps.
  2. Swipe left, then select Settings.
  3. Swipe down and select Bluetooth.
  4. Select the switch to turn Bluetooth on. A list of paired devices shows.
  5. Select the small white Bluetooth icon next to the device you want to unpair.

For most features, qualifying service, the TIMEX app, & a compatible smartphone are required. To communicate with the TIMEX device it must be turned on and in an area with coverage; not compatible with our 600MHz signal. Not intended for use outside US/CA/MX. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes.

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