- [Support](https://www.t-mobile.com/support)
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[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
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[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
[All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
[Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
[Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
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[International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
[Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
[All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
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[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
[Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
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- [Business support](#)
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[Billing and payments](https://www.t-mobile.com/support/business/billing)
[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
[Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices)
# Software how-tos: TVision HUB with Google TV
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Use these steps to set up and manage settings for the TVision HUB. For TVision HUB with Google TV setup and remote instructions, check out the [Hardware how-tos: TVision HUB with Google TV](https://www.t-mobile.com/support/devices/tvision-hub-googletv-hardware-how-tos) page.
## On this page:
- [Google Assistant](https://www.t-mobile.com#app2)
- [Apps & games](https://www.t-mobile.com#app3)
- [Connections & network](https://www.t-mobile.com#app4)
- [Casting](https://www.t-mobile.com#app5)
- [Settings](https://www.t-mobile.com#app6)
- [Accessibility settings](https://www.t-mobile.com#app7)
- [Update firmware & reset](https://www.t-mobile.com#app8)
## [](https://www.t-mobile.com)Google Assistant
- You can ask questions and complete tasks on your TVision HUB.
- The Google Assistant comes installed on your TVision HUB. You can turn it on during the initial setup, or later.
### To talk to your Assistant...
- On your HUB remote, press and hold the Assistant button, then ask your question.
- To make sure the Assistant can hear you, speak into the microphone on your remote.
- To do more with the Assistant on your HUB:
- Ask the Assistant "What can you do?"
- On your phone, download the Assistant app.
## [](https://www.t-mobile.com)Apps & games
You can get apps and games for your HUB by searching with the Google Assistant or navigating to the __Apps__ tab on the home screen and selecting the search bar.
### Get apps & games
1. From the HUB Home screen, go to the "Apps" page.
2. Search using the search bar or Google Assistant.
3. Select the app or game you want.
- To purchase a free app or game, select __Install__.
- To purchase a paid app or game, select the game's price and follow the instructions to complete your purchase.
- Paid games require adding a payment method. Visit the [Google Play Help: Add, remove, or edit your payment method](https://support.google.com/googleplay/answer/4646404) page or contact Google support for questions and steps on setting up Google Play payment methods.
### Manage apps
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Navigate to and select __Apps__.
4. Select the desired app, then select from the list of actions:
- Force stop
- Uninstall
- Clear data
- Clear cache
- Clear defaults
- Notifications (on / off)
- Permissions
- Contacts (on / off)
- Location (on / off)
- Microphone (on / off)
- Phone (on / off)
- SMS (on / off)
### Delete an app or game in your TV settings
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Apps__.
4. Select the app you want to delete (select __See all apps__ for a complete list).
5. Select __Uninstall > OK__.
### Delete an app or game from the home screen
1. Press the __Home__ button on the HUB remote.
2. Navigate to the app you wish to delete in the “Your apps” row.
3. Once the apps is highlight, hold __OK__ on the remote.
4. Select __View Details__.
5. Select __Uninstall__.
### HUB app management (force stop, clear data, clear cache, clear defaults, notifications)
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Apps__.
4. Select the desired app, then select from the list of actions:
- Force stop
- Uninstall
- Clear data
- Clear Cache
- Clear defaults
- Notifications (on / off)
- Permissions
- Contacts (on / off)
- Location (on / off)
- Microphone (on / off)
- Phone (on / off)
- SMS (on / off)
### Authentication settings
Authentication is required for all digital content purchases through Google Play (including within apps) by default.
- Every time you authenticate for a purchase, you can continue to buy all forms of digital content through Google Play (including apps) for the next __30 minutes__ without authenticating again.
- Disabling authentication may result in unauthorized purchases. You assume responsibility for all charges, including unintended or unauthorized purchases.
- Authentication is always required for every purchase in the Family section for an app or game, even if you have your settings set differently.
- Authentication settings apply only to the active account on the device where you add them. If you use your Google Account on more than one device, repeat the steps to turn authentication on/off for each device. If you use multiple accounts on your device, repeat the steps for each account on the device.
- To turn authentication on/off:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Accounts & Sign In__.
4. Select your active or desired account.
5. Select __Payment & Purchases__.
6. Choose your desired purchase authentication preference.
## [](https://www.t-mobile.com)Connections & network
### Pair a Bluetooth Device
You can connect wireless keyboards, game controllers, and other devices to your HUB. To pair Bluetooth devices:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Int the Remote and accessories section, select __Add accessory__.
4. On your TV or monitor, select your device from the list.
1. Your TV will display a list of nearby devices available for pairing.
2. If your device isn't listed, put your device in pairing mode and it will be added to the on-screen list.
### Manage network connection
"Network & Internet" settings allow the user to enable/disable Wi-Fi for the TVision HUB, scan and select the preferred Wi-Fi network, and review the settings and signal strength for the connected network.
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Network & Internet__.
4. Toggle __Wi-Fi__ on.
5. In the Available networks section, select the network you wish to connect to.
6. Enter the password and select the enter icon.
### Forget a network
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Network & Internet__.
4. Select the desired network.
5. Select __Forget Network__.
### Check network connection
Use the TVision Network & Diagnosis tool to monitor network speeds.
1. On your remote, press the __Home__ button.
2. Select __TVision__ __Network & Diagnosis__ (select __See all Apps__ if __TVision Network & Diagnosis__ does not appear on the Home page).
3. Select __Network Speed__ to check the current network speeds or select __Network Detection__ to check current network status.
## [](https://www.t-mobile.com)Casting
- If you have a HUB, you can cast content from phones, tablets or laptops to your TV. If you don't have a HUB, [learn how to cast content to other TVs](https://support.google.com/chromecast/answer/6006232).
- You can only cast from the latest version of a [Chromecast-enabled app](http://chromecast.com/apps) or a Chrome browser on a device connected to the same Wi-Fi network as the HUB.
### To cast content from your device to your TV...
1. Connect your device to the same Wi-Fi network as your HUB.
2. Open the app that has the content you want to cast.
3. In the app, find and select the Cast icon.
4. On your device, select the name of your TV.
5. When the Cast icon changes color, you're successfully connected. To stop casting, on your device select the Cast icon, then Disconnect.
## [](https://www.t-mobile.com)Settings
### Display
Display settings control the display format of the signal sent to the HUB. The display format is also dependent on the capabilities of the TV and the content being displayed. To access and manage Display settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Display & Sound__ > __Advanced display settings__ for the following options:
- Allow game mode: on/off
- Dynamic range & Color format
- Screen resolution
- Auto switch to best resolution (on / off)
- Zoom in screen
- Screen position (controls the scaling of display screen)
- Zoom out screen
### Home screen
- The Home screen is divided into 7 tabs: Search, For You, Live, Movies, Shows, Apps, and Library.
- Using the __Home__ button on the HUB remote will take you to the __For You__ tab where you can find your apps and recommended content from all services.
- The __Live__, __Movies__, and __Shows__ tabs will isolate content from that specific type of media and will feature personalized recommendations.
- The __Apps__ tab is where users can search for new apps to download and receive additional app recommendations from the Google Play Store.
- The __Library__ tab will source all content that you have added to your watchlist (on HUB or the Google TV mobile app) as well as owned content connected to your Google account, movies anywhere, and your YouTube TV DVR.
- Selecting the profile picture will open a panel for settings and other notifications. To quickly access this panel, hole the __Home__ button on the HUB remote.
### Screen saver
Use these settings to put the TVision HUB into screen saver and sleep (power-saving) modes when the HUB is inactive.
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System__ > __Ambient Mode__ to access and manage screensaver settings
### Keyboard
Keyboard settings control the keyboard layout and functionality for Apps that require keyboard entry. To adjust keyboard settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System__ > __Keyboard__.
4. Select from the available options to update settings:
- Current keyboard
- Gboard Settings
- Current version
- Languages (defaults to system language)
- Terms of service
- Privacy policy
- Open source licenses
- Share usage statistics
- Manage keyboards
- Gboard (requires a connected Gboard)
- Google voice typing (on / off)
- Virtual Remote Keyboard
### Surround Sound Audio Output
Audio Output settings control the audio format of the signal sent to the TV / display. The audio format is also dependent upon the capabilities of the TV and the content being viewed. To access and manage Audio Output settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Display & Sound__ > __Advanced sound__ settings to review and manage the surround sound format with either automatic detection, or a manual option
### System Sounds
System sound settings control the system sounds that occur as the user navigates through the screens and menus.
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Display & Sound__.
4. Navigate to __System Sounds__ and select __OK__ on the remote to toggle on/off.
### HDMI CEC
HDMI CEC settings allow the HUB device to control the TV input and power. This feature may not be supported by all TV models. To access and manage HDMI CEC settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Display & Sound__.
4. Select __HDMI-CEC__ to review and manage the following:
- CEC Switch (on / off)
- When enabled in this setting and supported by the TV, this feature allows the TV remote to control the TVision HUB power on / off, volume, and D-pad.
- Some, but not all of these functions may work on some TVs (e.g., you can control power, but not volume).
- May not work for all TV models.
- One key play (on / off)
- When enabled and supported by the TV, powering on the TVision HUB or pressing the Home button will automatically switch the TV input to the TVision HUB and the TVision Home screen.
- Example: If a TV is set for an Xbox on TV Input 2, pressing the TVision Home or Power button will automatically switch the TV Input to TVision on Input 1.
- May not work for all TV models.
- One key power off (on / off)
- Powering off the TVision HUB will power off the TV when this feature is enabled.
- May not work for all TV models.
### Date & time
Date & time settings control date and time source, time zone, and formatting. To edit Date & time settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > Date & time__.
4. Select the desired setting to update:
- Automatic date & time
- Set date (available if Automatic date & time is off)
- Set time (available if Automatic date & time is off)
- Set time zone
- Use 24-hour format
### Language
Language settings control the displayed language for the TVision HUB's Settings menu. Use of this setting will vary by apps outside of the TVision HUB's Settings menu. To update Language settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > Language__.
4. Select from the list of available languages.
### Location
Location enables / disables periodic reporting of HUB device location data to Google. Google may collect location data periodically and use this data in an anonymous way to improve accuracy and location-based services. To manage Location settings:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __Privacy > Location__ to access and manage the following:
- Location status: Use Wi-Fi to estimate location
- Scanning always available: on/off
### About Device
The About Device section allows users to check for system updates and factory reset the HUB device. About Device also provides information including model, versions, serial number, and interface addresses (Wi-Fi, Bluetooth, IP). To access and manage About Device information:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > About__ to review and manage the following:
- System Update
- Device name
- Reset
- Status
- IP Address
- WiFi Mac address
- Bluetooth address
- Serial number
- Up time
- Legal information (legal documentation and license information provided by Google. Includes OPT-OUT setting for personalized advertising in __Legal information > Ads > Opt out of Ads Personalization__)
- Model
- Version
- Android security path level
- Kernal version
- Build
- SELinux status
- Netflix ESN
- TVision SW Version
### Storage
Use Storage settings to get usage for apps, photos, videos, audio, downloads, and cached data. You can ve apps and clear cache as needed (the TVision app can't be deleted).
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > Storage__.
4. Select __Internal shared storage__ to access storage information for the following:
- Apps
- Photos & videos
- Audio
- Downloads
- Cached data (clears all cached data)
- Misc.
- Available
## [](https://www.t-mobile.com)Accessibility settings
You can use the built-in screen reader, closed captions, and your phone to make your HUB experience more accessible.
### Enable screen reader
When you use a screen reader, you can hear what's happening on your TV or monitor (you may need sighted assistance to turn on the screen reader). To turn on the screen reader:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > Accessibility > Talkback > Enable.__
### Change screen reader volume & pitch
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System__.
4. Select A__ccessibility > Talkback > Configuration__.
5. Choose one of the following options:
- Speech volume
- Verbosity
- Speak passwords
- Sound feedback
- Sound feedback volume
- Audio ducking
### Closed captions
The following steps will enable closed captions for the TVision app and some other apps. Some apps (like YouTube) may require you to update the settings within that app as well.
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System__.
4. Select __Accessibility > Captions__.
5. Choose one of the following options:
- Display (on / off)
- Select Language
- Text size
- Caption style
### Enable Accessibility shortcut
When the shortcut is on, you can press both the back and down buttons on the remote control for 3 seconds to start an accessibility feature. To enable the Accessibility shortcut:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System__.
4. Select __Accessibility > Accessibility shortcut > Enable accessibility shortcut__.
5. Select the shortcut service (either __Talkback__ or __Switch Access__).
### Switch Access
Switch Access scans the items on your screen, highlighting each item in turn, until you make a selection. To use Switch Access, you'll first need one or more switches. There are several kinds of switches:
- Use an external switch: A switch is a device that sends a keystroke signal to your Android device. Several companies sell these devices, such as AbleNet, Enabling Devices, RJ Cooper, and Tecla. These devices connect to your Android device via USB or Bluetooth (Google does not endorse these companies or their products).
- Use an external keyboard: You can configure a standard USB or Bluetooth keyboard to work as a switch device by assigning one or more of its keys to actions.
- To turn on Switch Access:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System.__
4. Select __Accessibility > Switch Access > Enable__.
## [](https://www.t-mobile.com)Update & reset
- A factory data reset will erase all data from the TVision HUB's internal storage, including:
- Associated Google accounts
- System and app data and settings
- User downloaded apps
- After the factory reset, the user will need to complete the install process, including pairing the remote and signing into Google and TVision accounts.
### Factory data reset the TVision HUB in settings
1. Press and hold the home button on the HUB remote
2. Select settings from the on-screen menu
3. Select __System >About > Reset__.
4. Confirm you want to reset your device.
### Factory data reset the TVision HUB with the power button
1. Press and hold the button on the side of the TVision HUB device for 15 seconds, then release the button.
2. Using the remote, select __Reset > Erase everything__. If the remote is not working;
1. Navigate to __Reset__ by short-pressing the power button on the side of the TVision HUB.
2. Select __Reset > Erase__ everything by long-pressing the power button on the side of the TVision HUB.
### Restart device
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > Restart__.
4. Once the system restarts, play your video, music, or game again.
### Update firmware
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__ from the on-screen menu.
3. Select __System > About > System update.__
- If your system needs an update, select __Download__.
- If you don't need an update, a "Your system is up to date" message displays.
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