- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Device Troubleshooting ## iPhone & iPad help iPhones and iPads are special, and Apple makes it easy to get help for them. Check out a list of topics for the fix you need. [Find your Apple help](https://www.t-mobile.com/support/devices/device-troubleshooting/get-help-with-your-apple-device)  ## Messaging Messaging problems can make you feel disconnected. Let's see if we can get you back in contact with your people. [Troubleshoot messaging issues](https://www.t-mobile.com/support/devices/device-troubleshooting/messaging-and-email-troubleshooting)  ## Internet & data You rely on your device to keep you connected to social media, check your email, and even help you navigate a new city. [Troubleshoot internet issues](https://www.t-mobile.com/support/devices/device-troubleshooting/internet-and-data-issues)  ## Help for your device Want to know how to do something on your phone? Wondering about something that isn't covered here? [Find how-to guides & more](https://www.t-mobile.com/support/phones-tablets-devices)  ## How Tos Apps - [Android application & Play Store issues](https://www.t-mobile.com/support/devices/device-troubleshooting/android-application-and-play-store-issues) - [DIGITS troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/digits-troubleshooting) - [Get help with your Apple device](https://www.t-mobile.com/support/devices/device-troubleshooting/get-help-with-your-apple-device) - [Troubleshoot with T-Life](https://www.t-mobile.com/support/devices/device-troubleshooting/troubleshoot-with-t-life) Calls & messaging - [Audio on calls troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/audio-on-calls-troubleshooting) - [Caller ID troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/caller-id-troubleshooting) - [Can't call, dropped calls, & other calling issues](https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues) - [DIGITS troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/digits-troubleshooting) - [Messaging and Email troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/messaging-and-email-troubleshooting) - [T-Mobile Video Calling troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/t-mobile-video-calling-troubleshooting) - [Troubleshoot with T-Life](https://www.t-mobile.com/support/devices/device-troubleshooting/troubleshoot-with-t-life) - [Voicemail troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/voicemail-troubleshooting) - [Wi-Fi calling and browsing troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/wi-fi-calling-and-browsing-troubleshooting) Connections & internet - [Android eSIM Troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/android-esim-troubleshooting) - [Apple eSIM troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/apple-on-device-activation-troubleshooting) - [Bluetooth & Near Field Communication (NFC) troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/short-range-wireless-troubleshooting) - [Computer doesn't connect to device or file transfer with USB](https://www.t-mobile.com/support/devices/device-troubleshooting/computer-doesnt-connect-to-device-or-file-transfer-with-usb) - [GPS maps & navigation troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/gps-maps-and-navigation-troubleshooting) - [Internet and data issues](https://www.t-mobile.com/support/devices/device-troubleshooting/internet-and-data-issues) - [Mobile HotSpot troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/mobile-hotspot-troubleshooting) - [Troubleshoot with T-Life](https://www.t-mobile.com/support/devices/device-troubleshooting/troubleshoot-with-t-life) Coverage & signal - [4G LTE Signal Booster setup & help](https://www.t-mobile.com/support/devices/device-troubleshooting/4g-lte-signal-booster-setup-and-help) - [Service issues while traveling internationally](https://www.t-mobile.com/support/devices/device-troubleshooting/service-issues-while-traveling-internationally) - [Signal issues / no service troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/signal-issues--no-service-troubleshooting) - [Troubleshoot with T-Life](https://www.t-mobile.com/support/devices/device-troubleshooting/troubleshoot-with-t-life) Hardware - [Check the condition of a device](https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device) - [Hot or overheating phone](https://www.t-mobile.com/support/devices/device-troubleshooting/hot-or-overheating-phone) - [PUK and SIM error troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/puk-and-sim-error-troubleshooting) - [Restart your device regularly](https://www.t-mobile.com/support/devices/device-troubleshooting/restart-your-device-regularly) - [Troubleshoot with T-Life](https://www.t-mobile.com/support/devices/device-troubleshooting/troubleshoot-with-t-life) Settings & security - [Android stuck in Safe Mode or Recovery Mode](https://www.t-mobile.com/support/devices/device-troubleshooting/safe-mode-and-recovery-mode-on-android) - [Crashing, freezing, or unexpectedly restarting troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/crashing-freezing-or-unexpectedly-restarting-troubleshooting) - [Device lock and security troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/device-lock-and-security-troubleshooting) - [Restart your device regularly](https://www.t-mobile.com/support/devices/device-troubleshooting/restart-your-device-regularly) - [Troubleshoot with T-Life](https://www.t-mobile.com/support/devices/device-troubleshooting/troubleshoot-with-t-life) ## Search for help and more ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)