- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # SyncUP TRACKER 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) The T-Mobile SyncUP TRACKER offers near real-time location tracking, powered by T-Mobile's LTE Network, so you can keep an eye on the things that matter to you. See [SyncUP TRACKER 2](https://www.t-mobile.com/support/devices/syncup-tracker-2) for the latest TRACKER device. ## On this page: - [What's in the box](https://www.t-mobile.com#box) - [About SyncUP TRACKER](https://www.t-mobile.com#about) - [Status lights](https://www.t-mobile.com#lights) - [Tech specs](https://www.t-mobile.com#specs) - [Manage SyncUP TRACKER in T-Life](https://www.t-mobile.com#app) ## [](https://www.t-mobile.com)What's in the box  - SyncUP TRACKER - USB charging cable - Lanyard - SIM card (embedded) - Quick Start Guide   ## [](https://www.t-mobile.com)About SyncUP TRACKER ### Getting started For help setting up your SyncUP TRACKER, check out our video: ### Key features - __Location Tracking:__ Check the last known location on a map and get near real-time location tracking, even when you're miles away. - __Virtual Boundaries:__ Set virtual geofenced boundaries to get notified when it leaves the selected area so you can quickly react. - __Ring When Lost:__ Easily locate an item that's nearby, but not in plain sight. - __Location History:__ Check where your tracker has been for up to 2 weeks. Includes stationary trip history. - __Directions to Tracker:__ Get directions to the Tracker's current location from your location. - __Motion Alert:__ Be notified when the Tracker moves. - __Water and Dust Resistant:__ IP67 rated stands up to dust, water and drops. - __Rechargeable battery:__ The 890 mAh rechargeable battery lasts up to 7 days depending on usage.   ### How is SyncUP TRACKER different from other tracking technologies like Bluetooth? SyncUP TRACKER uses a combination of GPS technology, Wi-Fi, and T-Mobile's LTE nationwide network to locate your device at any time from anywhere – even from thousands of miles away.  Bluetooth-based location devices must be within a limited range of a smartphone to provide its location. SyncUP TRACKER is also available for both iOS and Android.   ### Front  1. Power button: Hold for 5 seconds to turn the TRACKER on/off. 2. LED indicator: Displays TRACKER status. 3. Temperature sensor: Detects ambient temperature. 4. Speaker: Audible feedback from the device. 5. Light sensor: Detects changes in light.   ### Back  1. IMEI number: Refer to this number for set up if needed. 2. Personal ID: ID label space. 3. Magnetic charging strip: Charger attaches here during charging. 4. QR code: Scan to pair the TRACKER during set up in the app.   ### Charging  1. Align the charging pins of the USB cable with the charging strip on the back of the TRACKER. 2. Connect the USB end to the power adapter. 3. Plug the adapter into an outlet to charge the TRACKER. 4. The LED indicator will be yellow when charging and green when fully charged.   ### Care and Cleaning Use a soft, clean cloth and warm water to wipe off the TRACKER. While most household cleaners should not stain or damage the device, check on a small area first. The USB charging cable and adapter should only be cleared with a dry, clean cloth.   ## [](https://www.t-mobile.com)Status Lights Your SyncUP TRACKER will inform you of status changes with different light colors. | Color | Blinking / Solid | Meaning | |--------|---------------------|---------------------------------| | Yellow | Solid | Battery charging | | Green | Solid | Battery fully charged | | Red | Blinking | Low battery or alert | | Green | Blinking | Pairing mode | | Green | Solid for 2 seconds | Paired | | Red | Solid | Received Find My Device command | | None | No light | Standby | Check the color and whether the light is blinking or solid to determine its meaning.     ## [](https://www.t-mobile.com)Tech Specs Technical specifications for the SyncUP TRACKER device Type Specification Network / Connectivity - LTE Bands: 2, 4, 5, 12, 13, 25, 26, 41, 66, 71 - Wi-Fi: 802.11 b/g/n, GPS - Roaming and International roaming is supported - FCC ID: R38YLCP314AT Memory DDR 128MB / EMMC 256MB SIM Embedded SIM with TMO profile only Processor Processor: MDM9207 Battery / Charging - Usage time: Up to 7 days depending on usage - Battery size/type: 890 mAh - Charging interface: POGO Pin via USB charging cable Weather-resistant Weather-resistant IP67 rating Dimensions & Weight - 1.73" x 1.73" x 0.59" - 1.76 oz  Sensors - Accel/Gyro/Light/Temperature - Gyro and Temperature sensors are not used for MVP at launch.   ## [](https://www.t-mobile.com)Manage SyncUP TRACKER in T-Life - The [T-Life](https://www.t-mobile.com/support/plans-features/t-life) app is required to locate your SyncUP TRACKER. - The app is free and available in the [Apple App Store](https://apps.apple.com/us/app/t-life/id1111876388) and [Google Play Store](https://play.google.com/store/apps/details?id=com.tmobile.tuesdays). - Always use the necessary app store to make sure the T-Life app is on the latest version. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)