New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

The T-Mobile SyncUP TRACKER offers near real-time location tracking, powered by T-Mobile's LTE Network, so you can keep an eye on the things that matter to you. 

What's in the box

The SyncUP TRACKER device

  • USB charging cable
  • Lanyard
  •  SIM card (embedded)
  • Quick Start Guide



Getting started

For help setting up your SyncUP TRACKER, check out our video:

Key features

  • Location Tracking: Check the last known location on a map and get near real-time location tracking, even when you're miles away.
  • Virtual Boundaries: Set virtual geofenced boundaries to get notified when it leaves the selected area so you can quickly react.
  • Ring When Lost: Easily locate an item that's nearby, but not in plain sight.
  • Location History: Check where your tracker has been for up to 2 weeks. Includes stationary trip history.
  • Directions to Tracker: Get directions to the Tracker's current location from your location.
  • Motion Alert: Be notified when the Tracker moves. 
  • Water and Dust Resistant: IP67 rated stands up to dust, water and drops.
  • Rechargeable battery: The 900 mAh rechargeable battery lasts up to 7 days depending on usage.


How is SyncUP TRACKER different from other tracking technologies like Bluetooth?

SyncUP TRACKER uses a combination of GPS technology, Wi-Fi, and T-Mobile's LTE nationwide network to locate your device at any time from anywhere – even from thousands of miles away.  Bluetooth-based location devices must be within a limited range of a smartphone to provide its location. SyncUP TRACKER is also available for both iOS and Android.



The front of the SyncUP TRACKER. In the top, left corner is the Power button. Below the power button is the LED indicator. In the bottom left corner is the temperature sensor. In the middle of the device is the speaker. In the bottom right corner is the light sensor.

  1. Power button: Hold for 5 seconds to turn the TRACKER on/off.
  2. LED indicator: Displays TRACKER status.
  3. Temperature sensor: Detects ambient temperature.
  4. Speaker: Audible feedback from the device.
  5. Light sensor: Detects changes in light.



The back of the SyncUP TRACKER device. The IMEI is listed in the middle of the device. Below the IMEI is the Magnetic charging strip. The bottom-left section lists the Personal ID.  The bottom-right section contains a QR code.

  1. IMEI number: Refer to this number for set up if needed.
  2. Personal ID: ID label space.
  3. Magnetic charging strip: Charger attaches here during charging.
  4. QR code: Scan to pair the TRACKER during set up in the app.



The SyncUP Tracker charger

  1. Align the charging pins of the USB cable with the charging strip on the back of the TRACKER.
  2. Connect the USB end to the power adapter.
  3. Plug the adapter into an outlet to charge the TRACKER.
  4. The LED indicator will be yellow when charging and green when fully charged.


Care and Cleaning

Use a soft, clean cloth and warm water to wipe off the TRACKER. While most household cleaners should not stain or damage the device, check on a small area first. The USB charging cable and adapter should only be cleared with a dry, clean cloth.


Status Lights

Your SyncUP TRACKER will inform you of status changes with different light colors.

Check the color and whether the light is blinking or solid to determine its meaning.
Color Blinking / Solid Meaning
Yellow Solid Battery charging
Green Solid Battery fully charged
Red Blinking Low battery or alert
Green Blinking Pairing mode
Green Solid for 2 seconds Paired
Red Solid Received Find My Device command
None No light Standby



Tech Specs

Technical specifications for the SyncUP TRACKER device
Type Specification
Network / Connectivity
  • LTE Bands: 2, 4, 5, 12, 13, 25, 26, 41, 66, 71
  • Wi-Fi: 802.11 b/g/n, GPS
  • Roaming and International roaming is supported
  • FCC ID: R38YLCP314AT

DDR 128MB / EMMC 256MB


Embedded SIM with TMO profile only


Processor: MDM9207

Battery / Charging
  • Usage time: Up to 7 hours depending on usage
  • Battery size/type: 890 mAh
  • Charging interface: POGO Pin via USB charging cable

Weather-resistant IP67 rating

Dimensions & Weight
  • 1.73" x 1.73" x 0.59"
  • 1.76 oz
  • Accel/Gyro/Light/Temperature
  • Gyro and Temperature sensors are not used for MVP at launch.



  • The SyncUP Tracker app is required to locate your TRACKER.
  • The app is free and available in the Apple App Store and Google Play Store.
  • Always use the necessary app store to make sure the SyncUP TRACKER app is on the latest version.
  • For more details on the app go to SyncUP TRACKER app or visit our SyncUP TRACKER app tutorials for Android or iOS

Was this helpful?