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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

The T-Mobile SyncUP TRACKER 2 is designed for keeping track of valuables and loved ones in real-time 

On this page:

What's in the box

  • SyncUP TRACKER 2
  • USB charging cable
  • Lanyard
  •  SIM card (embedded)
  • Quick Start Guide

 

About SyncUP TRACKER 2

Getting started

For help setting up your SyncUP TRACKER 2, check out our video:

Key features

  • Advanced chipset performance
  • Battery life up to 10 days
  • USB-C charging
  • T-Life app for easy access
  • Lost mode
  • GPS live tracking
  • Last known location
  • SOS alerts
  • Location history
  • Virtual boundaries
  • Durable & water resistant (IP67)
  • Light sensor
  • Motion alert
  • Live Tracking
  • Motion Alerts

 

How is SyncUP TRACKER 2 different from other tracking technologies like Bluetooth?

SyncUP TRACKER 2 offers several advantages over other trackers:

  • Extended battery life: With up to 30% longer battery, SyncUP TRACKER ensures it lasts through extended tracking periods.
  • Rechargeable: Unlike many competing trackers that require battery replacements, SyncUP TRACKER is rechargeable, making it more eco-friendly and cost-efficient.
  • Lost Mode: This proactive feature helps guide anyone who finds your tracker through the process of returning it, increasing the likelihood of recovering lost items quickly and efficiently.

 

Front

  1. Power button: Hold for 4 seconds to turn the TRACKER 2 on/off. SOS - Press the button 3 times to send an alert to up to 6 people.
  2. LED indicator: Displays TRACKER 2 status.
  3. Light sensor: Detects changes in light.
  4. Speaker: Audible feedback from the device.

 

Back

  1. Lanyard loop: Attach lanyard or key ring here.
  2. IMEI number: Refer to the number for setup if needed.
  3. QR code: Scan to pair the TRACKER 2 during set up in the app, or return a lost device.
  4. USB-C port: Insert USB cable here to charge.

 

Charging

  1. Insert the USB charging cable into your TRACKER 2, attach it to the USB-C power adapter (not included), and connect it to a power outlet.
  2. The LED indicator will be red when charging and solid green when fully charged.

 

Care and Cleaning

Use a soft, clean cloth and warm water to wipe off the TRACKER 2. While most household cleaners should not stain or damage the device, check on a small area first. The USB-C charging cable and charging block should only be cleared with a dry, clean cloth.

 

Status Lights

Youre Syncup TRACKER will inform you of status changes with different light colors.

Color Flash / Solid  Meaning
Green Solid for 5 seconds, then turns off Battery charged 50-100%
Yellow Solid for 5 seconds, then turns off Battery charged 15-50%
Red Solid for 5 seconds, then turns off Battery charge level under 15%
Red Flash for 1 second every 6 seconds continuously Battery level approaching 0%. If not charged, flashing turns off at 0% battery
Green Solid when connecte to charger Battery charge has reached 100%
None No light Standby/ normal operation
Magenta Flashes up to 10 times over 20 seconds followed by 3 times in 1 second, then turns off TRACKER has successfully sent to SOS to T-Life on all phones to which TRACKER has been previously shared
Magenta Flashes up to 10 times over 20 seconds, then turns off TRACKER attempt to send SOS was not successfully delivered
White Flash for one second every 2 seconds Flashing in sync with TRACKER ringtone
White Fades in over 1 second, statys solid for 5 more seconds TRACKER went from OFF to ON
White Flashes 3 times in 1 second, then turns off TRACKER went from ON to OFF
White Flashes 5 times in 1.5 seconds then turns off User performed Factory Reset

Tech Specs

Technical specifications for the SyncUP TRACKER 2 device
Type Specification
Network / Connectivity
  • LTE Bands: 2, 4, 12, 66,
  • Wi-Fi assisted 
  • GPS
  • Roaming and International roaming is supported (Canada only)
Sensors
  • Accelerometer
  • Light sensor
SIM

Embedded SIM with TMO profile only
Processor

Qualcomm MDM9205
Battery / Charging
  • Usage time: Up to 10 days depending on usage
  • Battery size/type: 890 mAh
Weather-resistant

Weather-resistant IP67 rating
Dimensions & Weight
  • 1.9" x 1.9" x 0.59"
  • 1.38 oz

 

Manage SyncUP TRACKER 2 with T Life app

  • The T Life app is required to locate your SyncUP TRACKER 2.
  • The app is free and available in the Apple App Store and Google Play Store.
  • Always use the necessary app store to make sure the T Life app is on the latest version.

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