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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Get help with your Samsung Galaxy Book Go 5G.

On this page:

Battery, Memory, & Storage

 

Battery

 

This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps:

  1. Select the Start button.
  2. Select the Power button.
  3. Select Restart to Soft reset the laptop. Select Shut down to Hard reset the laptop.
  4. If doing a Hard reset, wait 3 -5 seconds, next press the Power button on the device keyboard to turn your device back on.
 

SD Card

 
  • Insert a memory card into the memory card slot in the indicated direction until it locks in place.
  • To remove, push the memory card, and it disengages from the memory card slot.
 

SIM card

 

This device supports a Nano size SIM card.

  1. Insert the ejection pin into the hole on the tray to loosen the tray.
  2. Ensure the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
  3. Pull out the tray gently from the tray slot.
  4. Place the SIM card on the tray with the gold-colored contacts facing downwards.
  5. Gently press the SIM card into the tray to secure it and insert the tray back into the tray slot.

 

Connections & Network

 

Browser

 
Steps for using your browser
Clear cache / cookies / history
  1. Select the Microsoft Edge browser icon.
  2. Select the Menu icon > Settings > Privacy, search, and services.
  3. Go to Clear browsing data. Then select Choose what to clear. Make sure the following are checked.
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  4. Select Clear now.
Open / close tabs / windows
  1. From any web page, select the Menu icon.
  2. Select New tab.
Turn on / off JavaScript
  1. Select the Microsoft Edge browser icon.
  2. Select the Menu icon > Settings > Cookie and site permissions.
  3. Select JavaScript and select one of the following.
    • Allowed (recommended) (On/Off)
 

Network & APN

 
Steps for Network & APN
APN & data settings
  1. Select the Time > Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Mobile Data. This option is only available if a SIM card is inserted.
  3. Select the T-Mobile APN if one is available. If not, select a new APN.
  4. Verify and update the following settings for the Data APN if needed.
    • Name: T-Mobile
    • APN: Fast.t-mobile.com
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type: <Not set>
    • APN Type: default,supl,mms
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified
Manual network selection

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

  1. Select the Time > Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Mobile Data. This option is only available if a SIM card is inserted.
  3. Turn on Allow mobile data roaming.
  4. Select a Network.
Switch 2G / 3G / 4G LTE

This option is not available on your device.
Turn on / off airplane mode

This option is not available on your device.
Turn on / off data roaming
  1. Select the Time > Settings in the bottom right-hand corner of your screen.
  2. Under Network, confirm Mobile data is turned on. This option is only available if a SIM card is inserted.
  3. Select Mobile data.
  4. Turn on/off Allow mobile data roaming.
Turn on / off mobile data
  1. Select the Time in the bottom right-hand corner of your screen.
  2. Select your Network.
  3. Turn on/off Mobile data. This option is only available if a SIM card is inserted.
 

Wi-Fi settings

 
Steps for Wi-Fi
Delete / forget network
  1. Select the Time > All Settings (cog wheel) in the bottom right-hand corner of your screen.
  2. In the Network & internet section, select Wi-Fi.
  3. Select the Wi-Fi switch to turn it on.
  4. Select the desired network, then select Disconnect.
Scan & connect
  1. Select the Time > All Settings (cog wheel) in the bottom right-hand corner of your screen.
  2. In the Network & internet section, select Wi-Fi.
  3. Select the Wi-Fi switch on, if necessary.
  4. Select Show available networks then select the desired Wi-Fi network, enter the password if prompted, then Connect.
Turn on / off
  1. Select the Time > All Settings (cog wheel) in the bottom right-hand corner of your screen.
  2. In the Network & internet section, select Wi-Fi.
  3. Select the Wi-Fi switch to turn it on or off.

 

Settings & Tech Specs

 

Getting started

 

When you first turn on your new device, you may get a setup wizard to help you get started. Use these steps to walk through the setup process if needed.

  1. Insert your active T-Mobile SIM card and fully charge the device.
  2. Press the power button to turn on the device.
  3. A 'Hello' screen will appear, select your language, select Yes.
  4. Select your Country or Region and select Yes.
  5. Select the right keyboard layout and select Yes.
    1. You may add a second keyboard layout, select Add layout or Skip.    
  6. Select your Wi-Fi network, enter your network password if needed, select Next. After your laptop connects, select Next.
  7. Review Microsoft Software License Terms, select Accept.
  8. Login or create your Microsoft account, select Next.
  9. Add the name, password and security questions for this laptop.
  10. Choose the privacy settings for your device, select Next then select Accept when finished.
    1. Location (On / Off)
    2. Find my device (On / Off)
    3. Diagnostic data (On / Off)
    4. Inking & typing (On / Off)
    5. Tailored experiences (On / Off)
    6. Advertising ID (On / Off)
  11. The laptop will take a few minutes to setup.
 

Tech specs

 
Tech specs for the Samsung Galaxy Book Go 5G
  • Battery
    • Usage time: Up to 18 hours
    • Battery size/type: 5480 mAh
    • AC Adapter: 25 Watt
  • Web Camera
    • 720p HD camera
  • Display
    • 14.0" FHD (1920 x 1080)
  • Dimensions
    • 12.75" (Length) x 8.85" (Width) x 0.61" (Height)
    • Weight 3.24 lbs
    • Color: Silver
  • Memory
    • Storage: 128 GB ROM
    • System Memory: 8 GB RAM
    • External Memory: Up to 1 TB
  • Operating System
    • Windows 11
  • Processor
    • Qualcomm Snapdragon 8cx Gen 2 5G compute platform
 
  • Graphics
    • Qualcomm Adreno GPU
  • Audio
    • Stereo speakers (1.5 W x 2)
    • Headset out/Mic-in combo
  • Anti-theft
    • Yes
  • Advanced messaging
    • No
  • Device Unlock App
    • No
  • Emergency Alerts (WEA)
  • Number Verified
    • No
  • SIM card
    • Nano
  • System Manager (Carrier IQ)
    • No
  • T-Mobile Video Calling
    • No

Connectivity

  • IEEE 802.11 a/b/g/n/ac/ax
  • Wireless LAN Antenna: 2x2
  • Wi-Fi sharing
  • Windows

 

  • Bluetooth® 5.1
  • Two USB Type-C
  • One USB2.0

Network

  • 5G
    • N71, N41, n260/n261
  • 4G LTE
    • b1, 2, 3, 4, 5, 7, 8, 12, 13, 20, 25, 26, 41, 46, 66, 71
  • 3G / 4G (WCDMA / HSPA / UMTS / HSPA+)
    • 1, 2, 4, 5, 8
  • 2G (GSM, GPRS, and EDGE)
    • N/A

 

  • HD Voice Capable
    • No
  • VoLTE Capable
    • No

Multimedia

  • Audio Support: MP3, OGV, OGM, OGG, OGA, WEBM, WAV
  • Image Support: BMP, GIF, JPG, JPEG, PNG, WEBP

 

  • Video Support: 3GP, AVI, MOV, MP4, M4V, M4A, MKV
  • HAC support: M3, T4

 

Software Updates & Backup

 

Device resets

 
Steps for
Master reset from settings menu

A master reset removes all user accounts and resets your Samsung Galaxy Chromebook Go to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card.

  1. Back up data on the internal memory.
  2. Select the Time > Settings in the bottom right-hand corner of your screen.
  3. Select Advanced > Reset settings.
  4. In the Powerwash section, select Reset.
  5. Read and check the Powerwash disclaimer, select Continue > Restart.
  6. Wait for the device to reset.
Soft reset with hardware keys

A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device.

  1. Press and hold the Power button for at least 8 seconds.
  2. Wait 3 -5 seconds, next press the Power button on the device keyboard to turn your device back on.
 

Software updates

 
  1. Select the Time > All Settings (cog wheel) in the bottom right-hand corner of your screen.
  2. Select Windows Update.
  3. Wait for the device to check for updates, and download if a new software version is available.

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