Samsung Galaxy Book Go 5G

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[Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Samsung Galaxy Book Go 5G 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Get help with your Samsung Galaxy Book Go 5G. ## On this page: - [Battery, Memory, & Storage](https://www.t-mobile.com#hardware) - [Connections & Network](https://www.t-mobile.com#connections) - [Settings & Tech Specs](https://www.t-mobile.com#settings) - [Software Updates & Backup](https://www.t-mobile.com#updates) ## [](https://www.t-mobile.com)Battery, Memory, & Storage ### Battery This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps: 1. Select the __Start__ button. 2. Select the __Power__ button. 3. Select __Restart__ to Soft reset the laptop. Select __Shut down__ to Hard reset the laptop. 4. If doing a Hard reset, wait 3 -5 seconds, next press the __Power button__ on the device keyboard to turn your device back on. ### SD Card - Insert a memory card into the memory card slot in the indicated direction until it locks in place. - To remove, push the memory card, and it disengages from the memory card slot. ### SIM card This device supports a Nano size SIM card. 1. Insert the ejection pin into the hole on the tray to loosen the tray. 2. Ensure the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 3. Pull out the tray gently from the tray slot. 4. Place the SIM card on the tray with the gold-colored contacts facing downwards. 5. Gently press the SIM card into the tray to secure it and insert the tray back into the tray slot. ## [](https://www.t-mobile.com)Connections & Network ### Browser Steps for using your browser Clear cache / cookies / history 1. Select the __Microsoft Edge__ browser icon. 2. Select the __Menu__ icon > __Settings__ > __Privacy, search, and services__. 3. Go to __Clear browsing data__. Then select __Choose what to clear__. Make sure the following are checked. - Browsing history - Download history - Cookies and other site data - Cached images and files 4. Select __Clear now__. Open / close tabs / windows 1. From any web page, select the __Menu__ icon. 2. Select __New tab__. Turn on / off JavaScript 1. Select the __Microsoft Edge__ browser icon. 2. Select the __Menu__ icon > __Settings__ > __Cookie and site permissions.__ 3. Select __JavaScript__ and select one of the following. - Allowed (recommended) (On/Off) ### Network & APN Steps for Network & APN APN & data settings 1. Select the __Time__ > __Settings__ in the bottom right-hand corner of your screen. 2. In the Network section, select __Mobile Data__. This option is only available if a SIM card is inserted. 3. Select the T-Mobile APN if one is available. If not, select a new APN. 4. Verify and update the following settings for the Data APN if needed. - __Name__: T-Mobile - __APN__: Fast.t-mobile.com - __Proxy__: <Not set> - __Port__: <Not set> - __Username__: <Not set> - __Password__: <Not set> - __Server__: <Not set> - __MMSC__: http://mms.msg.eng.t-mobile.com/mms/wapenc - __MMS proxy__: <Not set> - __MMS port__: <Not set> - __MMS protocol__: WAP 2.0 - __MCC__: 310 - __MNC__: 260 - __Authentication Type__: <Not set> - __APN Type__: default,supl,mms - __APN Protocol__: IPv4/IPv6 - __APN roaming protocol__: IPv4/IPv6 *or* IPv4 only when roaming internationally - __Turn APN on/off__: Grayed out unless there are multiple APNs - __Bearer__: Unspecified Manual network selection The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum. 1. Select the __Time__ > __Settings__ in the bottom right-hand corner of your screen. 2. In the Network section, select __Mobile Data__. This option is only available if a SIM card is inserted. 3. Turn on __Allow mobile data roaming__. 4. Select a __Network__. Switch 2G / 3G / 4G LTE This option is not available on your device. Turn on / off airplane mode This option is not available on your device. Turn on / off data roaming 1. Select the __Time__ > __Settings__ in the bottom right-hand corner of your screen. 2. Under Network, confirm __Mobile data__ is turned on. This option is only available if a SIM card is inserted. 3. Select __Mobile data__. 4. Turn on/off __Allow mobile data roaming__. Turn on / off mobile data 1. Select the __Time__ in the bottom right-hand corner of your screen. 2. Select your __Network__. 3. Turn on/off __Mobile data__. This option is only available if a SIM card is inserted. ### Wi-Fi settings Steps for Wi-Fi Delete / forget network 1. Select the __Time__ > __All Settings (cog wheel)__ in the bottom right-hand corner of your screen. 2. In the __Network & internet__ section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch to turn it on. 4. Select the desired network, then select __Disconnect__. Scan & connect 1. Select the __Time__ > __All Settings (cog wheel)__ in the bottom right-hand corner of your screen. 2. In the __Network & internet__ section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch on, if necessary. 4. Select __Show available networks__ then select the desired Wi-Fi network, enter the password if prompted, then __Connect__. Turn on / off 1. Select the __Time__ > __All Settings (cog wheel)__ in the bottom right-hand corner of your screen. 2. In the __Network & internet__ section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch to turn it on or off. ## [](https://www.t-mobile.com)Settings & Tech Specs ### Getting started When you first turn on your new device, you may get a setup wizard to help you get started. Use these steps to walk through the setup process if needed. 01. Insert your active T-Mobile SIM card and fully charge the device. 02. Press the __power__ button to turn on the device. 03. A 'Hello' screen will appear, select your language, select __Yes__. 04. Select your __Country__ or __Region__ and select __Yes.__ 05. Select the right __keyboard layout__ and select __Yes__. 1. You may add a second keyboard layout, select __Add layout__ or __Skip__. 06. Select your Wi-Fi network, enter your network password if needed, select __Next__. After your laptop connects, select __Next__. 07. Review Microsoft Software License Terms, select __Accept__. 08. Login or create your __Microsoft account__, select __Next__. 09. Add the __name, password and security questions__ for this laptop. 10. Choose the privacy settings for your device, select __Next__ then select __Accept__ when finished. 1. Location (On / Off) 2. Find my device (On / Off) 3. Diagnostic data (On / Off) 4. Inking & typing (On / Off) 5. Tailored experiences (On / Off) 6. Advertising ID (On / Off) 11. The laptop will take a few minutes to setup. ### Tech specs Tech specs for the Samsung Galaxy Book Go 5G - __Battery__ - Usage time: Up to 18 hours - Battery size/type: 5480 mAh - AC Adapter: 25 Watt - __Web Camera__ - 720p HD camera - __Display__ - 14.0" FHD (1920 x 1080) - __Dimensions__ - 12.75" (Length) x 8.85" (Width) x 0.61" (Height) - Weight 3.24 lbs - Color: Silver - __Memory__ - Storage: 128 GB ROM - System Memory: 8 GB RAM - External Memory: Up to 1 TB - __Operating System__ - Windows 11 - __Processor__ - Qualcomm Snapdragon 8cx Gen 2 5G compute platform - __Graphics__ - Qualcomm Adreno GPU - __Audio__ - Stereo speakers (1.5 W x 2) - Headset out/Mic-in combo - __Anti-theft__ - Yes - __Advanced messaging__ - No - __Device Unlock App__ - No - __Emergency Alerts (WEA)__ - Review [T-Mobile.com/WEA](https://www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts) - [__Number Verified__](https://www.t-mobile.com/support/plans-features/scam-id-and-scam-block) - No - __SIM card__ - Nano - __System Manager (Carrier IQ)__ - No - __T-Mobile Video Calling__ - No ### Connectivity - IEEE 802.11 a/b/g/n/ac/ax - Wireless LAN Antenna: 2x2 - Wi-Fi sharing - Windows - Bluetooth® 5.1 - Two USB Type-C - One USB2.0 ### Network - __5G__ - N71, N41, n260/n261 - __4G LTE__ - b1, 2, 3, 4, 5, 7, 8, 12, 13, 20, 25, 26, 41, 46, 66, 71 - __3G / 4G (WCDMA / HSPA / UMTS / HSPA+)__ - 1, 2, 4, 5, 8 - __2G (GSM, GPRS, and EDGE)__ - N/A - __HD Voice Capable__ - No - __VoLTE Capable__ - No ### Multimedia - Audio Support: MP3, OGV, OGM, OGG, OGA, WEBM, WAV - Image Support: BMP, GIF, JPG, JPEG, PNG, WEBP - Video Support: 3GP, AVI, MOV, MP4, M4V, M4A, MKV - HAC support: M3, T4 ## [](https://www.t-mobile.com)Software Updates & Backup ### Device resets Steps for Master reset from settings menu A master reset removes all user accounts and resets your Samsung Galaxy Chromebook Go to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card. 1. Back up data on the internal memory. 2. Select the __Time__ > __Settings__ in the bottom right-hand corner of your screen. 3. Select __Advanced__ > __Reset settings__. 4. In the Powerwash section, select __Reset__. 5. Read and check the Powerwash disclaimer, select __Continue__ > __Restart__. 6. Wait for the device to reset. Soft reset with hardware keys A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device. 1. Press and hold the __Power button__ for at least 8 seconds. 2. Wait 3 -5 seconds, next press the __Power button__ on the device keyboard to turn your device back on. ### Software updates 1. Select the __Time__ > __All Settings (cog wheel)__ in the bottom right-hand corner of your screen. 2. Select __Windows Update.__ 3. Wait for the device to check for updates, and download if a new software version is available. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)