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[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
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[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
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[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices)
# Protection 360® HomeTech
0
Added!
[](https://www.t-mobile.com)
### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
Links with [no highlight](https://www.t-mobile.com) can't be sent.
Done (0 Links)
Find out more about Protection 360® HomeTech.
## On this page:
- [What's included](https://www.t-mobile.com#about)
- [Enroll or cancel](https://www.t-mobile.com#add)
- [Add your devices](https://www.t-mobile.com#add)
- [File a claim](https://www.t-mobile.com#claim)
- [Contact support](https://www.t-mobile.com#contact)
- [Full terms](https://www.t-mobile.com#legal)
## [](https://www.t-mobile.com)What's included
- Protection 360® HomeTech provides coverage for an unlimited number of eligible Wi-Fi-enabled electronic devices.
- Get protection for accidental damage on eligible portable electronics & out-of-warranty mechanical/electrical breakdown, and power surge.
- Access 24/7 live tech support to troubleshoot your connected devices.
Coverage is not available for smartphones and major appliances. Get a [complete list of devices and coverage details](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/TMUS_P360_HomeTech_Final_7_26_2024_Terms_and_Conditions.pdf) including benefits, limitations, exclusions, and costs.
## [](https://www.t-mobile.com)Enroll or cancel
You can enroll or cancel at any time. At enrollment you do not need to make a device purchase or register the devices you want to cover.
### Enroll
1. Add the Protection 360® HomeTech feature in [T-Life or your T-Mobile account](https://www.t-mobile.com/support/account/add-or-remove-services).
- Make sure you can access the Primary Account Holder’s email.
- This is where the Welcome/Enrollment email will be sent.
2. Download the [Protection 360® HomeTech app](https://install.myp360hometech.com/?utm_campaign=app_download&utm_medium=landing_page&app_branding=protection_360_home_tech) on your Android or iOS device.
3. You will receive a Welcome email with enrollment instructions:
- Open the Protection 360® app & follow the on-screen steps to create an account.
- You must enter the same email address that the Welcome message was sent to.
- Once your email is verified, your contact information will populate.
You can also enroll on a desktop computer by visiting [Protection360HomeTech.com](https://protection360hometech.com/).
### Cancel
Cancel at any time by removing the Protection 360® HomeTech feature in [T-Life or your T-Mobile account](https://www.t-mobile.com/support/account/add-or-remove-services).
## [](https://www.t-mobile.com)Add your devices
Adding a device ahead of time makes it faster to get live tech support or start a claim. You don’t have to register any of your devices for them to be covered, but if you need to file a claim your device must be in the device inventory list.
### HomeTech app
1. Open the Protection 360® HomeTech app.
2. Select __My Devices__.
3. Use the search bar to find and add your device.
4. If you don't see your device, choose __Add device details__ and fill them in.
### Protection360HomeTech.com
1. Log into [Protection360HomeTech.com](https://protection360hometech.com/).
2. Select __My Devices__.
3. Use the search bar to find and select your device.
4. If you don't see your device, choose __Enter device details__ and fill them in.
## [](https://www.t-mobile.com)File a claim
Before you file a claim, check the following:
- It has been more than 30 days since adding Protection 360® HomeTech unless your device was damaged by a power surge.
- You have the make and model of your devices.
- Your devices have been added to the app or website.
To file a claim, follow these steps:
### HomeTech app
1. Open the HomeTech app.
2. Choose __File a claim__ on the My Account tab.
3. Select your device. If you haven’t added the device, add it now.
4. Answer questions about the device condition.
5. Confirm your contact details, then select __Submit__.
6. You’ll receive an email when your claim is approved or denied and next steps.
### Protection360HomeTech.com
1. Log into [Protection360HomeTech.com](https://protection360hometech.com/).
2. Select __My Devices__.
3. If you haven't added the device, add it now.
4. Select the device you need to file a claim for, then choose __Claims & Support__.
5. Choose __File a claim__ and answer questions about the device condition.
6. Confirm your contact details, then select __Submit__.
7. You’ll receive an email when your claim is approved or denied and next steps.
### Tracking your claim
- In the HomeTech app, your claim is shown on your __My Account__ tab.
- On [Protection360HomeTech.com](https://protection360hometech.com/), select __My Devices__ and choose the device to view the claim status.
## [](https://www.t-mobile.com)Contact support
### HomeTech app
1. Open the HomeTech app.
2. Select __My Devices__.
3. If you haven't added the device, add it now.
4. Select the device you need support for, then choose __Claims & Support__.
5. Choose __It's not working properly__ and follow the on-screen steps to contact support.
### Protection360HomeTech.com
1. Log into [Protection360HomeTech.com](https://protection360hometech.com/).
2. Select __My Devices__.
3. If you haven't added the device, add it now.
4. Select the device you need support for, then choose __Chat with live support__.
## [](https://www.t-mobile.com)Full terms
Check out the [full terms & conditions](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/TMUS_P360_HomeTech_Final_7_26_2024_Terms_and_Conditions.pdf), including complete coverage details, benefits, limitations, exclusions, providers information, and costs.
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