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As the Un-carrier we are devoted to providing our customers the best possible experience within every interaction. You've been directed to this page to learn more about our upcoming Protection<360>® and Service Contract Device Protection Only Plan pricing updates as they will affect your account. Please note that current device protection coverage benefits are not changing.  

 

What's happening?

For customers with a New York state billing address enrolled in Protection<360>®, devices in tiers three to five, including BYOD, will see price increase as described below. These will take effect June 20, 2020.

 

Protection <360>® Tier changes

Tier 1: Current Price $7   |  Updated Price $7

Tier 2: Current Price $9  |  Updated Price $9

Tier 3: Current Price $12 |  Updated Price $13

Tier 4: Current Price $14 |  Updated Price $16

Tier 5 & BYOD: Current Price $15 | Updated Price $18

 

For customers with a New York state billing address enrolled in the Service Contract Device Protection Only Plan, devices in tiers three to five, including BYOD, will see price increase as described below. These will take effect June 20, 2020.

Service Contract Device Protection Only Plan Tier Changes:

Tier 1: Current Price $4.75   |  Updated Price $4.75

Tier 2: Current Price $5.50  |  Updated Price $5.50

Tier 3: Current Price $6.75 |  Updated Price $7.75

Tier 4: Current Price $8.50 |  Updated Price $11.50

Tier 5 & BYOD: Current Price $15 | Updated Price $18

       

What do I need to do?

If you have a New York billing address, updates to your Protection<360>® or Service Contract Device Protection Only Plan pricing will take effect on your first billing cycle on or after June 20, 2020. No action is required to continue your Protection<360>® enrollment.  If you have any questions regarding these changes, feel free to contact our award-winning Team of Experts at 611 from your T-Mobile handset or 800-937-8997. 

Helpful resources

The below resources are available for you if you'd like to learn more about your Protection<360>® and Service Contract Device Protection Only Plan benefits, coverage documents and details surrounding filing a device protection claim:

 

FAQs

 
What is Protection<360>®?
 
Protection<360>® is our most comprehensive protection for your device and everything on it, starting at $7 per month depending on your device. It's access to both an insurance plan and service contract plan designed to help you make the most of your mobile experience. You can also purchase these options separately.
 
What is included in the Protection<360>® and Service Contract Device Protection Only Plan price?
 
Protection<360>® gives customers a range of premium features and benefits to keep their device investment protected including Accidental Damage, Hardware Service (mechanical breakdown) Loss and Theft coverage, unlimited screen protector replacement on eligible screen protectors, JUMP!® Upgrades for customers who purchased their device on an EIP and after 12 months or when 50% of the EIP device balance has been paid, AppleCare Services (for eligible iPhones) and access to the Tech PHD by Assurant® and McAfee® Security for T-Mobile with ID Theft Protection apps.
 
Why is pricing changing for Protection<360> and Service Contract Device Protection Only Plan?
 
The average price of a new smartphone device has risen consistently, with many new flagship devices now costing over $1000. In order to keep providing great benefits to our customers so they can protect their valuable devices, we’re adjusting the pricing structure for the Protection<360>® and Service Contract Device Protection Only plans.
 
Will my bill go up? If so, by how much?
 
Adjustments to the rates for your Protection<360>® and Service Contract Device Protection Only Plan feature for device tiers 3, 4 and 5 will increase by $1, $2 and $3 respectively. You may also see an increase on the tax for the Protection<360>® feature but the rates for that tax differs by state tax rate. We anticipate that the majority of customers will see an increase of $0 - $6, depending on their device tier and the tax rate of the state they are billed in.
 
Are taxes included in your Protection<360>® plan pricing?
 
No. Taxes and fees included is a benefit of our tax inclusive wireless rate plans. Your device protection is an optional separate feature and is not included in our rate plan pricing.
 
When will I see this change reflected on my bill?
 
If you have a New York state billing address, adjustments on your bill will take effect on your first billing cycle on or after June 20, 2020.
 
Where will I see the change on my bill? How will my bill look different than before?
 
You should refer to the section of the bill named “SERVICES” where you will see your device protection feature as well as the associated ‘TAXES & FEES’.
 
I’m a business customer, does this impact me?
 
Changes to Protection<360>® and the Service Contract Device Protection Only Plan impact consumers as well as business accounts. If adjustments are being made to your plan, your primary account holder will receive a letter from our device protection provider, Assurant, as well as an SMS and bill notification from T-Mobile. You can also get more information by contacting your Team of Experts by dialing 611 from your T-Mobile phone or 800-937-8997.
 
What if I don’t want to pay the additional money, can I opt-out? Can I change to something else?
 
There is only one device protection service offered for each device, depending on the tier in which each device falls. If you drop the program, you will no longer have access to the coverage and benefits of device protection and will not be able to re-enroll in the program for that device. With that said, every customer should assess their services and bill. Should you choose to not want device protection feel free to contact your Team of Experts by dialing 611 from your T-Mobile phone or visit my.t-mobile.com.

Need additional assistance? Contact our award-winning Team of Experts by dialing 611 from your T-Mobile phone or by dialing 800-937-8997. Assurant may be contacted at 866-866-6285.


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