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New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

The Nest Security pack is no longer available to order. If you want help with Nest Security Pack you purchased from T-Mobile, we have you covered on this page. 

On 4/8/24, Google Nest will end Nest Secure. T-Mobile customers who subscribe to the accompanying Nest Aware rate plan will see that plan cancelled from their account on that date.  Be sure to save clips of any video history that you want to keep before then. Visit Google Nest Secure for more information.

On this page:

Set up a Nest Security Pack

  • The Nest Security Pack is a home security system that was formerly sold by T-Mobile that included a Nest Cam Indoor, two Nest Detect sensors, two Nest Tags, and a Nest Guard with keypad and motion sensor.
  • Requires in-home Wi-Fi internet connection. T-Mobile service can be used as a backup connection.
  • The Nest Guard has a built-in wholesale SIM card that you can associate with a T-Mobile SIM number. It cannot be removed or changed.
  • You can combine it with other Nest products for a complete connected home. Additional subscription through Nest may be required.
  • Nest handles advanced troubleshooting and device replacement.
  • Before you mount/place your devices:
    1. Learn how to get a T-Mobile ID, then log in to your account to get your Nest Security Pack phone number.
    2. Download and install the Nest app.
    3. Create a Nest account or sign in to your existing one.
    4. Add your devices in the Nest app. Start with Nest Guard, then add the Nest Detects or Tags, then the Nest Cam Indoor.
    5. Follow the on-screen steps to finish setting up your devices.
    6. Within 48 hours, Nest will send an email to confirm that your Cellular Backup and Nest Aware service is active.
 

Nest Detect images

 
A diagram of the Nest Detect and it's parts. on the end of the Nest Detect is a motion senser and button, which senses when someone walks by. When Nest Secure is armed, you can press the button to open a door or window without the alarm going off. There is a light ring around the motion sensor and button, and if you press the button, the light will show you Nest Detect's status. The Nest Detect has an open-close magnet, which works with Nest Detect to sense when a door or window opens or closes. The battery compartment includes one CR123A 3V lithium battery. The mounting backplate attaches Nest Detect to a flat surface.
 

Nest Cam Indoor images

 
The Nest Cam and its parts. If the light above the camera is green, the Nest Cam is on. If the light is blue, it's connecting to Wi-Fi. If the light is yellow, the connection is spotty. If the light is blinking green, it means someone's watching. If the light is blinking blue, it means someone is talking through the speaker. A line pointing to the camera lens reads "See what your Nest Cam sees. Get a wide-angle view of the room or zoom in and enhance for a closer look". A line pointing to the bottom of the device reads "Talk and listen. Nest Cam has a mic and speaker so you can hear what's going on and talk through the Nest app". There is a TIP that reads "When setting up Nest Cam, make sure there isn't a wall or object limiting its view. It might throw off exposure, focus or Night Vision. Learn more at nest.com/setup/nestcam".
 

Set up Nest Guard

 
  1. Find a good place to put your Nest Guard.
    • You'll want a place with good Wi-fi signal.
    • It should be placed on a flat surface 28-42 inches from the floor within 2 feet of the edge.
    • The motion sensor should face the front.
  2. Plug in the Nest Guard.
 

Set up Nest Detect

 
  1. You can place a Nest Detect on a door, on a window, or on a wall
    • Doors will detect motion in the room or open/close
    • Window only detects open/close
    • Wall only detects motion in the room
  2. It must be mounted between 5 feet and 6 feet 4 inches from the floor. Higher or lower decreases detection range and causes more false alarms
  3. It can sense motion in the room up to 15 feet away
  4. Check out the user guide for additional installation details.
 

Set up Nest Cam Indoor

 
  1. Plug in the Nest Cam Indoor. You'll want a place with good Wi-Fi signal.
  2. Mount your camera. Check out the user guide for additional details. There are several ways to mount:
    • Place it on a flat horizontal surface
    • Attach it to a metal surface with the built-in magnet
    • Attach to a wall or ceiling with the included mounting plate.
 

Set up a replacement device

 

If you receive a replacement Nest device, you'll need to deactivate your previous device before you can install the new one. This does not cancel service with T-Mobile.

 

  1. Remove your existing device​ from the Nest app.
  2. Add your replacement device to the Nest app.

 

Nest app

This app allows you to access and control all your Nest devices, whether purchased in the Nest Security Pack or separately. Separate devices may require a separate Nest subscription.

  • Download for Android 4.1 in the Google Play Store.
  • Download for iOS 9 or later in the App Store.
  • Requires active Internet connection through Wi-Fi or cellular
 

Create Nest account

 
  1. Open the Nest App and choose Sign up.
  2. Enter your email address and desired password.
  3. Read and agree to the Terms of Service.
  4. Check your email for a "Welcome to Nest" email. Open it and select the link to activate your account.
 

Sign into Nest app

 
  1. Open the Nest App
  2. Enter your email address and password
  3. Select Sign in.
 

Change Nest Account email address

 
  1. In the Nest app, select the Menu (V) icon.
  2. Select Account > Manage Account > Account Security > Email address.
  3. Enter your new email address and current account password, then select to send the email.

  4. Check your email for an email from account@nest.com. Open it and select the link to verify your new email address.

 

Reset password

 
  1. In a web browser, go to https://home.nest.com/.
  2. Choose Forgot Password.
  3. Enter your email address and choose reset password.
  4. Follow any additional prompts to complete the reset process. You may need to complete 2-factor SMS authentication or select the link in your email.
 

Delete Nest account

 
  1. In the Nest app, select the Menu (V) icon.
  2. Select Account > Manage Account > Delete Account.
  3. Confirm you wish to delete your account.
  4. Check your email for an email from account@nest.com. Open it and select the link to complete the delete.
 

Add Nest Guard

 
  1. Open the Nest app.
  2. Choose Add New + on the home screen.
  3. Scan the QR code or select Continue without scanning > Nest Guard.
  4. Follow the Nest app’s instructions.
  5. Install your Nest Guard. 
 

Add Nest Detects / Tags

 
  1. Open the Nest app.
  2. Select Settings > Add Product.
  3. Scan the QR code or select Continue without scanning and choose what product you're setting up.
  4. Follow the Nest app’s instructions.
  5. Install your Nest Detect. 
 

Add camera

 

Use these steps to add a new camera. You can add up to four cameras.

 

  1. Open the Nest app.
  2. Select Settings > Add Product.
  3. Place the Nest Cam Indoor's QR code in front of your phone/tablet camera, in the on-screen box.
    • Choose Help Me Find The Code if you can't find the QR code
    • You can also choose Continue without scanning to manually enter the serial number and entry key.
  4. Write down your Nest Cam Indoor's serial number and entry key and store it in a safe place. This will allow you to reinstall the Cam at a later date without the QR code, in case it's not easily accessible.
  5. Pick a room name from the list that matches your Nest Cam's location.
  6. If you haven't already, plug in your camera.
  7. Select your home Wi-Fi network and enter the password if prompted.
  8. Watch the video in the app.
  9. Mount your camera. 
 

Remove device

 
  1. Open the Nest app.
  2. Select Settings on the home screen.
  3. Choose the device you're removing.
  4. Select Remove.
 

Nest cam indoor: Play video

 

You can only use the Nest app to play video.

  1. In the Nest app, choose your camera's video preview.
    • A grey dot/bar means motion was detected outside the Activity Zones.
    • Colored dots/bars mean motion was detected in the Activity Zone of the same color.
  2. Select the Talk and Listen microphone to speak with anyone near the camera. If you don't have the microphone option, choose Go Live.
 

Nest cam indoor: Change Night Vision settings

 
  1. In the Nest app, choose the desired camera.
  2. Select Settings > Night Vision.
  3. Choose from the following options:
    • Off
    • Auto
    • Always On
 

Nest cam indoor: Set up Activity Zones

 

With Activity Zones, you can define up to four areas of interest in your camera’s range and get notified when there’s motion there.

  1. On a computer web browser, log in to your Nest account at home.nest.com.
  2. Select the camera you're making an Activity Zone for.
  3. Select the Activity Zones icon.
  4. Select Create.
  5. Select and move the eight points to change the shape of the zone.
  6. Select the colored circle to choose a color.
  7. Enter a name for the Zone and select Done.
 

Nest cam indoor: Edit Activity Zone

 
  1. On a computer web browser, log in to your Nest account at home.nest.com.
  2. Select the Activity Zones icon.
  3. Select Edit and choose the zone you want to edit.
  4. Make any changes to the Zone, then select Done.
 

Nest cam indoor: Automatic door Activity Zones

 
  • If your camera captures a door, it can automatically create an Activity Zone for it.
  • The Nest app will let you know if one was created. This usually happens within 24 hours of adding a camera.
  • To change or delete the Activity Zone, you must use the Nest website on a computer.
 

Nest cam indoor: Get alerts for Activity Zones

 
  1. In the Nest app, choose the desired video stream.
  2. Select Settings > Notifications.
  3. Select the Activity Zone name to toggle alerts on or off.
 

Nest cam indoor: Change Wi-Fi band

 
  1. In the Nest app, select Settings > Home Info > Home Wi-Fi Help.
  2. Choose the Nest product you want to update, then select Update settings.
  3. Follow the instructions to select the correct network.
 

Nest Detect: Access and change settings

 
  1. Open the Nest app.
  2. Select Security > Settings and choose the desired Detect.
  3. Choose from the following options:
    • Open Tone: When enabled and the alarm set to Off, Guard will sound a friendly tone when someone opens a door or window.
    • Check Setup: Goes through the setup process again. Use if the device can't tell whether a door/window is open or closed.
    • Placement: Lets you enter in a label and information about the device placement, like the room it's in and if it's connected to a door/window/wall.
    • Learn about Nest Detect: Learn more about your Nest Detect.
    • Technical info: Information like the serial number and software version.
    • Remove Detect: Removes a Detect from the Nest app.
 

Nest Guard: Arm/Disarm

 
  1. Open the Nest app.
  2. Select Security.
  3. Move the slider to the desired status:
    • Alarm off 
    • Home and Guarding 
    • Away and Guarding
 

Nest Guard: Change alarm countdown time

 
  1. Open the Nest app.
  2. Select Security > Settings > Alarm Options.
  3. Choose either Home and Guarding or Away and Guarding.
  4. Choose how long to wait until the alarm sounds. If you choose No delay, the alarm will sound immediately.
 

Nest Guard: Quiet Mode

 

When Nest Security Pack is set to Home and Guarding, you can use Quiet Open to open a door or window without the alarm going off by pressing the button on the Nest Detect that you want to use.

  1. Open the Nest app.
  2. Select Security > Security Levels.
  3. Choose Quiet Mode to enable or disable.
 

Nest Guard: Reduced Motion Sensitivity

 
  • Use this to help avoid false alarms due to pets.
  • Make sure the Nest Guard is placed higher than the dog's head.
  • In the Nest app, select Settings to enable Reduced Motion Sensitivity.

 

Arm or disarm

Check when arming

If there’s a problem that prevents arming, the Info button will turn red.

  • Things that prevent arming:
    • Very low battery on Guard
    • A software update is in progress
    • Hardware failure
    • Wireless interference
  • Things that don't prevent arming:
    • A door or window is open
    • Power loss on Guard
    • Poor network connectivity
    • A device needs attention and should be checked

 

Nest Tag

Hold the tag on Nest Guard to disarm, arm to away and guarding, or silence when the alarm is sounding.

 

Nest Guard

  • Arm: Press a security level button
  • Disarm: Enter your passcode, then select the checkmark. If you make a mistake, select X and try again.

 

Nest App

  1. Open the Nest app.
  2. Select Security.
  3. Move the slider to the desired status:
    • Alarm off 
    • Home and Guarding
    • Away and Guarding

 

Reset or update

If you remove Nest Guard or Detect from your Nest Account and want to add it back, you'll need to reset it to factory settings.

 

Nest Guard: Restart (soft reset)

 
  1. Disarm the Nest Security Pack.
  2. Hold the 5 button until Guard's light ring starts spinning blue (about 10 seconds).
  3. Release the button when Guard tells you to.
  4. Guard will restart and say "Hi, from Nest."
 

Nest Guard: Master reset

 
  1. Disarm the Nest Security Pack.
  2. Hold the 2 button until Guard asks you if you want to reset.
 

Nest Guard: Update device firmware

 
  1. Disarm the Nest Security Pack
  2. Hold the 5 button until Guard asks if you want to update the software.
  3. Release the button and it will check for updates.
 

Nest Detect: Restart (soft reset)

 
  1. Hold the button until the light ring pulses blue once (about 10 seconds).
  2. Release the button.
 

Nest Detect: Master reset

 
  1. Hold the Detect's button until the light ring stays yellow (about 15 seconds).
  2. Release the button.
 

Nest Detect: Update device firmware

 
  1. Disarm the Nest Security Pack.
  2. Press Detect's button and release it.
  3. Press the button again and hold it. Release when the light blinks blue. Make sure you release before the light blinks yellow, or the device will reset.
  4. Detect will automatically update the software and turn off the light when finished.

 

Troubleshoot issues with your Nest Security Pack

For your Nest device to work, check that:

  • Your home Wi-Fi network is working for other devices.
  • Your router supports one of the following technologies/encryption: Wi-Fi 802.11 a/b/g/n @ 2.4 GHz or 5 GHz; WPA-PSK,WPA2-PSK, WEP encryption.
  • Your Nest app is updated in the app store.
  • The Nest devices are set up.

 

If all of that checks out, then:

  1. Restart your Nest device.
  2. Update the firmware of your Nest device.
  3. Contact Nest support to check the Nest Status to check if there are any outages in the service. If there are, your devices may not work until Nest restores their service.
  4. If everything is working except the cellular backup, make sure you have the T-Mobile+ Nest Aware plan​ on the account. You can contact us​ for help with this.
  5. Contact Nest support for further support of this product.

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