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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Get help with your T-Mobile Sonic 2.0 Mobile HotSpot LTE.

On this page:

Admin page

 

Access Admin Page for the First time

 

The first time you access the Mobile Hotspot Admin page, you will be taken through a required set up wizard and given the opportunity to change your Admin password, Wi-Fi network SSID, and W-Fi network password.

  1. Connect your Wi-Fi enabled computer to your Mobile Hotspot via Wi-Fi. Use the default SSID and Wi-Fi password located on the white sticker next to the battery. 
  2. Select the Mobile HotSpot icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the default password 'admin' and then select Log in.
  4. When the page opens, review the tips and select Next.
  5. Review the next set of tips and select Next.
  6. In the text field, enter your new, unique, Admin page password and select Next.
  7. Enter a new name for your Mobile HotSpot (the SSID) that you’ll use to identify your connection from the list of available networks. When finished, select Next. If you need to find the SSID later, use the arrow keys to navigate to the Device info screen, use the Enter key to review the Network Name.
  8. If desired, select Change Wi-Fi security password to change your default Wi-Fi password. Otherwise, your Wi-Fi password will remain the default password. When finished, select Finish. 
  9. Your Mobile HotSpot will automatically disconnect from your computer to enable you new settings. Reconnect your Wi-Fi enabled computer to your Mobile HotSpot using your new settings. When you have connected, select Refresh Page. If too much time elapses, you may have to log back in to the Admin page using your new Admin password that you just created.
 

Access Admin Page

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/ or 192.168.0.1 into the address bar.
  3. In the Password field, enter the Admin Page password that you created. The default administrator password is admin.
  4. Select Log in.
 

Add additional access point names

 

It is recommended that you accept default settings and do not change them unless you are an advanced user. If you have problems using your Mobile Hotspot after you change a setting, it is recommended that you reset the device to factory default settings.

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration.
  5. If necessary, select General.
  6. Select Add.
  7. Adjust the following settings (further explanation available in the table on this page):
    • Profile Name
    • APN
    • Authentication
      • None
      • PAP
      • CHAP
    • User Name
    • Password

  8. Select Save. > Save to confirm.
  9. Select Refresh page. If necessary, re-connect to your Mobile Hotspot to update the settings. To reconnect, if necessary, 'Forget' your network on your Wi-Fi enabled computer to remove the previous settings associated with your Wi-Fi enabled computer. Next, scan again for available Wi-Fi networks, and then reconnect to your Mobile Hotspot.

 

Access point settings
Option Description
Profile Name Enter the profile name.
APN Enter the APN string.
Authentication

PAP: Password Authentication Protocol (PAP) provides a simple method, without encryption, for the peer to establish its identity by using a two-way handshake.

CHAP: Challenge-Handshake Authentication Protocol is used to periodically verify the identity of the peer by using a three-way handshake.
User Name The user name is used to obtain authentication from the ISP when the connection is established.
Password The password is used to obtain authentication from the ISP when the connection is established.
 

Change basic wireless network settings

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration.
  5. Select Hotspot Settings.
  6. Adjust the following settings:
    • Change password (Admin password)
    • Network mode
    • Network Name (SSID)
    • Broadcast network name (on/off)
    • Wi-Fi Security
    • Encryption
    • Password (Wi-Fi password)
    • Channel
    • Enable default data limits
    • Enable default time limits
    • Subnet mask
    • Enable DHCP server (on/off)
    • DHCP Address Range
    • DHCP Lease time (in hours)
  7. Select Save. If necessary, reconnect to your Mobile Hotspot to update the settings.
 

Change administrator password

 

Your administrator password is the password you use to access your T-Mobile Hotspot Admin page on your computer. Changing the administrator password does not change the password you use to connect other devices to your Mobile Hotspot. 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration.
  5. Select Hotspot Settings.
  6. Under ‘Admin Password,’ select Change Password.
  7. In the Password field, enter your current password.
  8. In the New field, enter your new password.
  9. In the Verify field, enter the new password to confirm.
  10. Select Change > OK.
 

Change the SSID

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and select Login.
  4. Select Configuration > Hotspot Settings.
  5. Select the Network Name (SSID) field and enter the desired SSID.
  6. Select Save.
 

Change the Wi-Fi password

 

The Wi-Fi password is the password used to connect other devices to your Mobile Hotspot. Changing the Wi-Fi password does not change the password you use to access your T-Mobile Hotspot Admin page from your computer. 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and select Login.
  4. Select Configuration > Hotspot Settings.
  5. Under ‘Wi-Fi Security,’ select the Password field and delete the existing password.
  6. Enter your new Wi-Fi Security Password.
  7. Select Save > Save to confirm. You will need to reconnect to your Mobile Hotspot using the new settings.
 

Change connection mode (Automatic or Manual)

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration.
  5. Select General.
    • To connect manually:
      • Under Auto Connect, select the Automatically connect to T-Mobile when device is powered on check box to clear the check box and disable auto-connect.
    • To connect automatically:
      • Under Auto Connect, select the Automatically connect to T-Mobile when device is powered on check box to select the check box and enable auto-connect.
      • If you choose to connect manually, then you must also disconnect from the internet manually.
  6. Select Save > Save to confirm.
  7. After you are automatically disconnected, reconnect to your Mobile Hotspot to update the settings.

 

If necessary, to reconnect, ‘Forget’ your network to remove the previous settings on your Wi-Fi enabled computer,  scan again for available Wi-Fi networks, and then reconnect to your Mobile Hotspot.

 

Firewall settings

 

You can set up firewall rules to protect your network from virus, worm, and malicious activity on the Internet. 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. In the Password field, enter the Admin Page password that you created.
  4. Select Log in > Configuration.
  5. Select the Firewall settings tab.
 

Local area network (LAN) status

 

To get the status of your local area network (LAN) and change advanced Mobile Hotspot settings:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration > Hotspot Settings.
  5. Review the ‘Network Settings’ and change as desired.
  6. Select Save. If necessary, reconnect to your Mobile Hotspot to update the changes.
 

Enable or disable MAC / IP / Port Filtering

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration > Firewall Settings.
  5. Select Enable filtering to select or clear the Check box and enable or disable.
  6. If Enable filtering is enabled, select the Default policy field and then select one of the following options:
    • Accepted
    • Dropped
  7. Select Save.
 

Delete a rule 

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration > Firewall Settings.
  5. Select View [x] rule[s] and select the check box for each rule you want to delete.
  6. Select Delete > Close > Save.
 

Add a new rule

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration > Firewall Settings.
  5. If necessary, select Enable filtering to select the Check box and enable.
  6. Enter the follow settings as necessary:
    • MAC Address
    • Destination IP Address
    • Source IP Address
    • Protocol
    • Destination Port Range
    • Source Port Range
    • Action
    • Comment
  7. When finished, select Add Port Filter Rule.
  8. If successful, View [x] rule(s) will now increase by one.
  9. Select Save.

 

Battery, Memory, & Storage

 

Insert Battery

 
  1. Gently push the back cover down and then remove it.
  2. Insert the battery by aligning the contacts on the battery with the metal springs in the battery compartment.
  3. Slide the back cover on and snap it back into place.
 

Remove Battery

 
  1. Gently push the back cover down and then remove it.
  2. Lift and remove the battery.
  3. Slide the back cover on and snap it into place.
 

SIM Card

 

To insert or remove the SIM card...

  1. Gently push the back cover down and then remove it.
  2. Lift and remove the battery.
  3. Place the SIM card into the SIM card slot with the gold contacts facing down, or slide out the SIM card to remove it.
  4. Replace the battery while ensuring the gold contacts are aligned.
  5. Slide the back cover on and snap it into place.
 

Insert / remove SD card

 
  1. Pull the cover of the memory card slot to the side.
  2. Insert the microSD card into the card slot with the gold contacts facing up until it locks into place, or to remove, press the microSD card gently inward until it locks, and then release. The card will pop out slightly and can be removed.
  3. Replace the cover over the card slot to close it.
 

Open / delete files

 

You must use the USB cable that comes with your phone.

  1. Connect the USB cord to the phone, then to a computer.
  2. On your computer, select Open folder to view files > OK.
  3. You will get another Removable Disk window, select Open folder to view files > OK again. One folder shows files saved in your phone memory and one folder shows files saved on your SD card.
  4. Locate the folder that contains files you want to delete.
  5. Once you have located the files, right-select and choose Delete.
  6. When done, disconnect the USB cable.
 

Transfer files

 

You must use the USB cable that comes with your phone. 

  1. Connect the USB cord to the phone, then to a computer.
  2. On your computer, select Open folder to view files > OK.
  3. You will get another Removable Disk window, select Open folder to view files > OK again. One folder shows files saved in your phone memory and one folder shows files saved on your SD card.
  4. Locate the folder that contains files saved on your SD card.
  5. Locate the file(s) you want to move on your computer.
  6. Cut or copy and paste the desired file(s) from your computer to your SD card.
  7. When done, disconnect the USB cable.

 

Connections & Network

 

Add APN Broadband Profile

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and select Login.
  4. Select Configuration > General.
  5. From ‘WWAN APN Settings,’ select Add.
  6. Choose one of the following settings to update it:
    • Profile Name: Enter the profile name.
    • APN: Enter the APN string
    • Authentication
      • None
      • PAP: Password Authentication Protocol (PAP) provides a simple method, without encryption, for the peer to establish its identity by using a two-way handshake.
      • CHAP: Challenge-Handshake Authentication Protocol is used to periodically verify the identity of the peer by using a three-way handshake.
    • User name: The user name is used to obtain authentication from the ISP when the connection is established.
    • Password: The password is used to obtain authentication from the ISP when the connection is established.
  7. Select Save.

 

Edit APN Broadband Profile

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created the first time you accessed the Admin page and select Login.
  4. Select Configuration > General.
  5. From under ‘WWAN APN Settings,’ if necessary, select the Profile field and then choose the profile you want to edit.
  6. Select Edit.
  7. Edit the desired settings and select Save.
 

Delete APN Broadband Profile

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created the first time you accessed the Admin page and select Login.
  4. Select Configuration > General.
  5. From under ‘WWAN APN Settings,’ select the Profile field and then select the profile you want to delete.
  6. Select Delete > Delete to confirm.
 

Mobile Hotspot setup & icons

 
  1. If necessary, remove the battery cover for your Mobile Hotspot and note the default Network Name / SSID and Password printed on the white label located next to the battery (If the sticker is missing or unreadable, the default SSID is T-Mobile Broadband##, where ## is the last 2 digits of the device IMEI and the default password is the last 8 digits of the device IMEI).
  2. Replace the battery cover and then power on your Mobile Hotspot.
  3. On your computer, open the application you use to connect via Wi-Fi.
  4. Select the default SSID for your Mobile Hotspot. If you do not get your SSID, your Mobile Hotspot may have gone into sleep mode. Use the Power key to wake the display.
  5. Enter the default password.
  6. Select OK.
  7. Your Mobile Hotspot’s Internet connection is now available to your connected computer.

If your service is not already set up, open a web page on your computer and follow the on-screen prompts to set up your service. Otherwise, open a web page and browse.

 

Switch 3G / 4G / LTE

 
  1. Connect your computer to your Mobile HotSpot via Wi-Fi.
  2. Select the T-Mobile HotSpot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the Admin password that you created and select Login.
  4. Select Configuration > General.
  5. In ‘Network Radios,’ select one of the following options:
    • Best available
    • LTE only
    • 3G only
    • 2G only
 

Turn on / off data roaming

 
  1. Connect your computer to your Mobile HotSpot via Wi-Fi.
  2. Select the T-Mobile HotSpot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the Admin password that you created and select Login.
  4. Select Configuration > General.
  5. In ‘Data Roaming,’ select the box to check or un-check Allow connections when roaming.
 

Tethering on a PC

 

To connect your PC computer to your Mobile Hotspot using tethering...

  1. Power on your Mobile Hotspot.
  2. Connect the large end of your USB cord to your USB port on your computer.
  3. Connect the small end of your USB cord to your Mobile Hotspot.
    A diagram of the T-Mobile Sonic 2.0 Mobile hotspot showing it being plugged into the charger
  4. If you haven't already installed the Webconnect software, complete the Mobile Hotspot Install Wizard by following the next six steps. Otherwise, skip to step 5.
    1. From the pop-up window, select Next. If the pop-up window fails to appear, select Start > My Computer, then hover over Mobile HotSpot and right-select. Choose Open, open the Windows folder, and then select the autorun.exe icon.
    2. Select Next> Next > Next > Install.
    3. Select Finish. When installation has finished, the Admin Shortcut icon will appear on your desktop.
  5. Tethering is now active. Open your web browser and navigate to the desired web page.
  6. To end the session, remove the USB cable.
 

Tethering on a Mac

 

To connect your Mac computer to your Mobile Hotspot using tethering...

  1. Charge and turn on your Mobile Hotspot.
  2. Plug the small end of the USB cable into the bottom of the Mobile Hotspot.
    A diagram of the T-Mobile Sonic 2.0 Mobile hotspot showing it being plugged into the charger
  3. Plug the large end of the USB cable into a USB port on your Wi-Fi enabled computer.
  4. If you haven't already installed the Webconnect software, complete the Mobile Hotspot Install Wizard by following the next five steps. Otherwise, skip to step 5.  
    1. From the pop-up window, select Mac. If your computer fails to automatically launch installation of the Mobile Hotspot shortcut:
      1. From the desktop screen, if necessary, close any pop-up windows to reveal the ‘Go’ menu link.
      2. Select Go > Computer.
      3. Select Mobile Hotspot.
      4. Select Mac.
    2. Select Mobile Hotspot.mpkg.
    3. Select Continue.
    4. If necessary, select Change Install location or Customize to adjust these settings. When finished, select Install
    5. When the installation finishes, select Close. The Admin shortcut will appear on your desktop when the software has finished installing.
  5. Tethering is now active. Open your web browser and navigate to the desired web page.
  6. To end the session, remove the USB cable.
 

Linux

 

To connect your Linux computer to your Mobile Hotspot using tethering...

  1. Charge and turn on your Mobile Hotspot.
  2. Plug the small end of the USB cable into the bottom of the Mobile Hotspot.
    A diagram of the T-Mobile Sonic 2.0 Mobile hotspot showing it being plugged into the charger
  3. Plug the large end of the USB cable into a USB port on your Wi-Fi enabled computer.If you haven't already installed the Webconnect software, you must complete the next 3 steps to install.
  4. Select the CD ROM icon or manually navigate to and open your USB drive.
  5. Select the Install icon.
  6. Select Run. Tethering is active when the download finishes.
  7. Open the web browser and navigate to the desired web page.
  8. To end the session, remove the USB cable.

 

Email & Messaging

 

Send messages

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select SMS > New.
  5. In the SMS Number field, enter the recipient’s 10-digit phone number.
  6. In the Text Entry field, enter a message that is up to 140 characters long.
  7. Use the Enter key to send the text message.
 

View & text messages

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and select Login.
  4. Select SMS to review the following categories:
    • Next to ‘SMS,’ the number of new, unread messages is indicated inside parenthesis.
    • Select Messages to open messages from T-Mobile.
  5. From the ‘Conversations’ section, select the desired Conversation thread.
  6. Review the text message in the Conversation thread. 
 

Delete text messages (SMS)

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Log in.
  4. Select SMS.
  5. Choose one of the following options:
    • To delete an entire Conversation thread, select the trash can icon next to the desired Conversation thread.
    • To delete an individual text message:
      1. Select the desired Conversation thread.
      2. Hover your cursor over the desired text message. 
      3. Select the X icon.

 

Security

 

PUK

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. You must contact us for the PUK code. Entering the wrong code can permanently damage your SIM card.

  1. Contact us to request your PUK code.
  2. Access the Web Portal
  3. Select Unlock SIM.
  4. Enter the PUK code.
  5. Select OK.
  6. Enter your new PIN.
  7. Select OK.
  8. Re-enter your new PIN.
  9. Select OK.
 

Change SIM PIN

 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration > General > Change PIN.
  5. Enter your current SIM PIN code into the PIN Code field.
  6. Enter your new SIM PIN code into the New PIN field.
  7. Enter your new SIM PIN code again into the Verify PIN field.
  8. Select Change PIN > OK.
 

Turn on / off SIM PIN

 

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on. To lock and unlock the SIM card:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration > General.
  5. Select Enable PIN Lock to select the check box and enable.
  6. In the PIN Code field, enter your default SIM PIN code ('1234') and select Enable PIN. If you enter the incorrect SIM PIN code three times, your SIM Card will become locked and you will need your PUK Code. If this happens, contact us to obtain your PUK Code.
  7. Read the message and select OK., or select Power Off Now to immediately enable SIM PIN lock. 

 

Settings & Tech Specs

 

First use wizard

 

The first time you access the Mobile Hotspot Admin page, you will be taken through a required setup wizard and given the opportunity to change your Admin password, Wi-Fi network SSID, and W-Fi network password. To access the Mobile HotSpot Admin page for the first time...

  1. Connect your Wi-Fi-enabled computer to your Mobile Hotspot via Wi-Fi. Use your default SSID and Wi-Fi password to connect which are located on the white sticker next to the battery. Remove the back panel to access them.
  2. Select the Mobile HotSpot icon on your desktop or open a browser window and enter http://mobile.hotspot.com/.
  3. Enter your default password 'admin' and select Log in
  4. When the page opens, review the tips and select Next.
  5. Review the next set of tips and select Next.
  6. In the text field, enter your new, unique, Admin page password and select Next. 
  7. Enter a new name for your Mobile HotSpot (the SSID) that you’ll use to identify your connection from the list of available networks. When finished, select Next. 
  8. If desired, select Change Wi-Fi security password to change your default Wi-Fi password. Otherwise, your Wi-Fi password will remain the default password. When finished, select Finish. 
  9. Now, your Mobile HotSpot will automatically disconnect from your computer to enable your new settings. Reconnect your Wi-Fi-enabled computer to your Mobile HotSpot using your new settings. When you have connected, select Refresh Page. 
 

Icons & indicators

 

The T-Mobile Sonic 2.0 Hotspot and it's parts. The Memory card slot is on the top. The LCD screen is on the front. The charging and USB port is on the bottom. On the front of the device, in the bottom left corner, is the Power key, which you can press and hold to turn on or off. To the right of the power key is the Function key, which you can use to enter or select an item. To the right of the Function key is the Left key, the right key, and the back key.

T-Mobile Sonic 2.0 Mobile HotSpot indicator icons and their meanings
Icon Description
2G The Mobile HotSpot is on T-Mobile's 2G network
3G  The Mobile HotSpot is on T-Mobile's 3G network
4G The Mobile HotSpot is on T-Mobile's 4G network
4G LTE The Mobile HotSpot is on T-Mobile's 4G LTE network
Signal icon, 4 bars increasing in size Network signal strength
A grey square with the letter A inside it The device will connect to the internet automatically
A grey square with the letter M inside it The device needs to be connected to the internet manually
An icon with an arrow pointing up and an arrow pointing down The device is connected to the internet
An indicator with the Wi-Fi signal symbol and the number 1 to the right of it Indicates the number of devices connected to the Mobile HotSpot
An indicator with the Wi-Fi signal symbol and an X to the right of it Wi-Fi function is disabled
An icon of an envelope New text message in your inbox
An icon of an envelope with the letter F inside it Your inbox is full
An icon of a battery Battery power level (the indicator will flash red when the battery is almost exhausted and will show as filling when the Mobile HotSpot is charging)
An icon with a battery with a checkmark inside it The battery is full
 

Tech Specs

 
Technical details of the T-Mobile Sonic 2.0 Mobile Hotspot
Type Specification
Battery Standby time: 180 hours
Processor Qualcomm Cortex A5 Processor
Display 1.7" 128 x 160 screen 
Dimensions
  • 3.9 x 2.28 x 0.75 inches
  • Weight: 4.94 ounces
Memory
  • 128MB RAM
  • 256MB ROM
  • Supports up to 32 GB MicroSD card
Connectivity
  • Wi-Fi 802.11 b/g/n
  • WPA2 security
  • Wi-Fi sharing
  • Tethering APN
  • Micro USB
  • Up to 8 simultaneous connected devices
Network
  • GSM: 850/1900
  • UMTS: 1900 and Band IV (AWS)
  • LTE: Band IV AWS
System Manager (Carrier IQ)  No
T-Mobile Video Calling No
HD Voice Capable No
Anti-theft No
Advanced Messaging No
Device Unlock App No
Emergency Alerts (WEA)

Check the T-Mobile.com/WEA page
Number Verified No

 

Software Updates & Device Resets

 

Master reset from Settings menu

 

A master reset restores the original factory settings and may delete your personal data on the internal storage. It does not delete data stored on the SIM card or SD card. To perform a master reset...

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. Select the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and select Login.
  4. Select Configuration.
  5. Select Reset to factory defaults.
  6. Select Reset Settings.
  7. You will be automatically disconnected from your Mobile Hotspot as the default settings are restored. Reconnect using the default SSID and password located on the white sticker next to the battery.
 

Master reset with hardware keys

 

A master reset restores the original factory settings and may delete your personal data on the internal storage. It does not delete data stored on the SIM card or SD card.

Resetting your device restores all factory defaults. You may need to reset your device if you cannot connect device(s) to your Wi-Fi HotSpot or can not regain access to the Web portal. If the device is frozen or unresponsive, you can master reset using hardware keys. To perform a master reset:

  1. Power on your Mobile Hotspot.
  2. Gently push the back cover down and then remove it.
  3. Locate the Reset point.
    An illustration of the T-Mobile Sonic 2.0 Mobile HotSpot with the back cover removed. A circle is drawn around the reset point, indicating that you can insert an object into the reset point and hold for 3 seconds to reset your device
  4. When ready to perform the reset, if necessary, use the Power button to wake up the screen.
  5. Gently insert a paper clip into the Reset point for the three seconds.
  6. Watch the activated screen. When it begins to shut down, remove the paper clip.
  7. Your device will shut down and automatically restart.
  8. To confirm a successful factory reset, when the device restarts and displays the ‘Device info’ screen, use the Enter key.
  9. Get the Network Name and confirm that it has changed to your default network name. You can check by comparing the name to the Network Name / SSID that appears on the white sticker next to the battery.
 

Software update

 
  1. On your Mobile Hotspot, use the arrow buttons to navigate to the Settings screen.
  2. Select Enter.
  3. With Software Update highlighted, choose Enter.
  4. Follow any additional prompts.

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