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[](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Explore what you can do with your Timex FamilyConnect smartwatch for kids. Check out the [Timex FamilyConnect tutorials](https://www.t-mobile.com/support/tutorials/device/timex/familyconnect) for more device procedures. ## On this page: - [Get Started with Timex FamilyConnect](https://www.t-mobile.com#steps1) - [Calling](https://www.t-mobile.com#steps2) - [Messaging](https://www.t-mobile.com#steps3) - [Location tracking](https://www.t-mobile.com#steps4) - [SafeZones](https://www.t-mobile.com#steps5) - [Alarms, Tasks, and School Mode](https://www.t-mobile.com#steps6) - [Games, Step Counter, and customization](https://www.t-mobile.com#steps7) - [Update, reset, and Bluetooth](https://www.t-mobile.com#steps8) - [Full terms](https://www.t-mobile.com#steps9) ## [](https://www.t-mobile.com)Get Started with Timex FamilyConnect To use your Timex FamilyConnect watch, you must download the Timex FamilyConnect app. There’s no other way to complete account setup and add your contacts.   ### Download app and create account   1. Download and install the Timex FamilyConnect app from the [Google Play Store](https://play.google.com/) app or [Apple App Store](https://apps.apple.com/) app. 2. Open the app on your phone or tablet, then choose __CREATE ACCOUNT__. 3. Enter your name, email address, and create a password, then select __NEXT__. 4. Select the __+__ icon to add a profile picture to your account. 5. Enter your phone number and select __NEXT__. It does not need to be a T-Mobile number. 6. Check your email and select the link to confirm and grant consent to data collection. 7. Go back into the app and choose to __AGREE__ to the privacy policy. 8. If prompted, allow the app access to your location. 9. Choose __ADD WATCH__ to add a watch.   ### Add a watch   1. Charge the Timex FamilyConnect watch and power it on. 2. In the Timex FamilyConnect app, choose __ADD WATCH__. If you already have an existing watch on your account, choose the __menu__ icon and select __Family View__. 3. Select the __+__ icon to add a profile picture of the watch user. 4. Enter the watch user's information, then select __NEXT__. 5. Select the watch screen to view the notice about downloading the app, then select __Next__ to view the QR code. 6. In the app, select __NEXT__ and scan the QR code on the watch. You can also manually type the phone number and select __NEXT__. 7. Choose __INFO__ on the watch to get information like your connected network or IMEI. 8. Enter the 8 character alpha-numeric code on the watch screen into the app, then select __NEXT__ > __CONTINUE__. 9. Choose __ADD WATCH TO CONTACTS__ to add the watch phone number to your contacts. Then select __START USING__.   ### Remove a watch   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. 3. Select the __Settings__ gear, then choose __Device Settings__. 4. Select __Remove Device from the App__ > __OK__.   ### Create or edit a Virtual Secure Private Network of contacts   You can set up a total of 10 guardians/contacts in your Virtual Secure Private Network, including the primary one that set up the watch. 1. In the Timex FamilyConnect app, select the __menu__ icon. 2. Choose __All Contacts__ to view the current contacts in the Virtual Secure Private Network. 3. Choose a contact to edit it, or select the __+__ icon to add a new contact. 4. Enter the contact information, like name, phone number, and email address. It must be a US phone number, international won't work. 5. Select the __+__ icon to take a picture or add a photo of the contact. 6. Choose the account type: - Guardian: Make & receive calls to the watch, send & receive messages, and track the watch location. - Contact: Only allowed to make and receive calls from the watch. Can't message or track. 7. If you have multiple watches, turn the switch on by the watch you want to add the contact to. 8. Select the __checkmark__ to save the contact.   ### Delete a Virtual Secure Private Network of contacts   1. In the Timex FamilyConnect app, select the __menu__ icon. 2. Choose __All Contacts__ to view the current contacts in the Virtual Secure Private Network. 3. Choose a contact, then select __Delete Contact__.   ### Buttons & Icons    1. SOS Emergency Button 2. Microphone 3. Speaker 4. Power - Long press to turn device on or off - Short press to turn LC on or off, or to go to the Home screen 5. LCD 6. Wristband 7. Charging contact   ### Adjust notification and media volume   You can swipe down while on the Home screen to adjust the volume slider, or follow these steps: 1. On the home screen, go to __Settings__ > __Sound__. 2. Choose __Sound Mode__ and choose from the following: - Sound - Vibrate - Mute 3. Choose __Volume__ to adjust the following settings: - Ringtone - Call - Media   ### What impacts battery life?   - Gameplay, phone calls. and audio volume - Display brightness and the tilt-to-wake feature - Location update frequency and Active Tracking - Low signal strength   ### What can I do to extend the battery life?   - Limit gameplay using School Mode. Gaming drains a full battery in two hours. - Keep calls on the watch to a minimum and as short as possible. - Lower the volume of calls. - On the watch, swipe right and select __Settings__ to turn off __Tilt to wake__. - Swipe down on the watch and reduce the screen brightness and sound volume. - Reduce the location update frequency to 60 or 80 minutes. You can always manually refresh the location. - Limit the use of Active Tracking mode.   ## [](https://www.t-mobile.com)Calling   ### Make a call from the watch   1. Touch the watch face to bring up your apps, then select the __Phone__ icon. 2. Select the __Contacts__ icon to view the Virtual Secure Private Network of contacts. 3. Choose the contact you want to call. You can only call members of the Virtual Secure Private Network.   ### Make a call from the app   1. In the app, select the __menu__ icon. 2. Choose __Map View__ to get the watch on a map. 3. Select __CALL WATCH__ to call the watch. - The app will open your phone app and call the watch. - If the phone number isn't one of the contacts, the call will be automatically forwarded to voicemail without ringing. - You can't access voicemail from the watch and won't get notifications.   ### Emergency notification / SOS to parent   1. Hold the __SOS__ button for five seconds. 2. A call will go directly from the watch to the primary contact/guardian. You must be the primary contact to receive the SOS call. 3. An Instant Message notification will go out to the primary contact and all other designated guardians.   ### Call 911   When you call 911 from the watch, a notification is also be sent to the primary guardian. 1. Touch the watch screen to bring up your apps, then select __Phone__. 2. Select the __Contacts__ icon. 3. Select __Call 911 Emergency Only__. On the confirmation screen, select __Yes__.   ## [](https://www.t-mobile.com)Messaging You can only message to and from the watch using the Timex FamilyConnect mobile app. Your phone's built-in messaging or 3rd party apps won't work.   ### Send an instant message from the watch   1. Touch the watch screen to bring up your apps, then select __Messages__. 2. If you already have a conversation going, select the message thread. If not, select __Contacts__ and choose the contact. 3. Choose __Message__. 4. Choose from the list of preset messages, or select the keyboard to enter your own, then select __Send__.   ### Send an instant message from the app   1. In the app, select the __menu__ icon. 2. Select __Messages__ and choose the device you want to message. 3. Enter your message to send, then select the __Send__ icon.   ### Send a voice message from the watch   1. Touch the watch screen to bring up your apps, then select __Messages__. 2. If you already have a conversation going, select the message thread. If not, select __Contacts__ and choose the contact. 3. Select the __Microphone__ icon. 4. Select the __Microphone__ to start recording, then select it again when you're done recording. The message is automatically sent.   ### Send a voice message from the app   1. In the app, select the __menu__ icon. 2. Select __Messages__ and choose the device you want to message. 3. Select and hold the __Microphone__ icon to start recording, release when you are done. The message is automatically sent.   ### Edit preset message list   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the watch you want to change the list for, then select the __Settings__ gear. 3. Choose __PRESET MESSAGES__ to view the current list of preset messages. 4. Select __+__ to add a new message or select a message to edit it. 5. Enter a new message, then select the __Check Mark__ to save. To delete, select __DELETE PRESET MESSAGE__ > __OK__.   ## [](https://www.t-mobile.com)Location tracking The watch must be on and in a T-Mobile LTE coverage area. Location information is approximate and may not always be available.   ### Check in from watch   1. Touch the watch screen to bring up your apps, then select __Location__. 2. Select __Send__ to send your location.   ### Track watches   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. The watch's location will be shown on the map. 3. Select __REFRESH LOCATION__ to instantly update the map with the watch's current location.   ### Configure location update interval   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. 3. Select the __Settings__ gear, then choose __Device Settings__. 4. Select the switch to turn __Automatic Location Updates__ on or off. 5. Choose to update the location every 15, 30, 45, or 60 minutes.   ### Active tracking   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. The map will display the watch's last location. 3. Choose __ACTIVE TRACKING__. The watch will update its location every 3 minutes for 15 minutes. This mode reduces battery life.   ## [](https://www.t-mobile.com)SafeZones   ### Create SafeZone   1. In the app, select the __menu__ icon. 2. Choose __SafeZones__. 3. Select the __+__ icon to create a new SafeZone. 4. Enter an address or select a location on the map, then give the location a name. 5. Choose the desired radius between 650 and 1960 ft. 6. Choose which watch to apply the SafeZone to. 7. Choose if you want the SafeZone enabled or disabled. 8. Select the __checkmark__ to save.   ### Edit or delete SafeZones   1. In the app, select the __menu__ icon. 2. Select __SafeZones__ and choose the desired SafeZone. 3. Edit the SafeZone as desired, then select the __checkmark__ to save. To delete, select __DELETE SAFEZONE__ > __OK__.   ## [](https://www.t-mobile.com)Alarms, Tasks, and School Mode   ### Create alarms   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. 3. Select the __Settings__ gear, then choose __SET ALARMS__. 4. Select the __+__ icon to create a new alarm. 5. Enter the time for the alarm, the name of it, and which days of the week to repeat it on. 6. Choose the watches you want to have the alarm applied to. 7. Choose if you want to have the alarm enabled or disabled. 8. Select the __checkmark__ to save the alarm.   ### Edit or delete alarms   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. 3. Select the __Settings__ gear, then choose __SET ALARMS__. 4. Choose the desired alarm. 5. Edit the desired information, then select the __checkmark__ to save. To delete, select __DELETE ALARM__ > __OK__.   ### Create tasks and rewards   1. In the app, select the __menu__ icon. 2. Select __Daily Planner__ > __Tasks & Rewards__. 3. Select the __+__ icon to create a new task. 4. Choose the task icon, enter the task name, then select __NEXT__. 5. Set the date and time for the task, then select __NEXT__. 6. To add a reward, select the switch to turn rewards on and choose the desired reward. 7. Choose a completion icon and select __NEXT__. 8. Review the task/reward and choose which watch to apply it to, then select __SAVE__.   ### Delete tasks and rewards   1. In the app, select the __menu__ icon. 2. Select __Daily Planner__ > __Tasks & Rewards__. 3. Choose the desired task to review the information. 4. Select __DELETE__ > __OK__.   ### School mode   While in School Mode, the watch cannot play games, message with anyone, or call anyone other than the parent. 1. In the app, select the __menu__ icon. 2. Select __Daily Planner__ > __School Mode__. 3. Select the __+__ icon to create a new School Mode event, or choose an existing School Mode event to edit. You can have multiple events. 4. Set the start time, end time, days to repeat, and enter a name for the School Mode event. 5. Select the __checkmark__ to save. To delete, select __DELETE SCHOOL MODE__ > __OK__.   ## [](https://www.t-mobile.com)Games, Step Counter, and customization   ### Play Games   1. Touch the watch face to bring up your apps, then select the __Games__ icon. 2. Choose the game you want to play.   ### View step counter and history from the watch   1. Touch the watch face to bring up your apps, then select the __Step Counter__ icon. 2. Choose __Today__ or __History__.   ### View step counter and history from the app   1. In the app, select the __menu__ icon. 2. Choose __Activity Center__ to get a list of watches and how many steps. 3. Select the drop-down menu to change the view between __Today__, __Week__, and __Month__.   ### Set step counter goals   You can only set step counter goals from the watch. 1. Touch the watch face to bring up your apps, then select the __Step Counter__ icon. 2. Choose __Today__, then select the __Settings__ gear. 3. Select the switch by __Measure__ to turn the step counter on or off. 4. Select the __+__ or __-__ icons to increase or decrease the goal. 5. Swipe right to save the settings and return to the previous screen.   ### Choose your watch face   You can only change the watch face from the watch. 1. Touch and hold the watch screen. 2. Swipe left or right to view all the watch faces. 3. Select the watch face you like the most.   ## [](https://www.t-mobile.com)Update, reset, and Bluetooth   ### Update software   The Timex FamilyConnect app updates through the [Google Play Store](https://play.google.com/) app or [Apple App store](https://apps.apple.com/) app.  1. Touch the watch screen to bring up your apps. 2. Swipe left, then select __Settings__. 3. Swipe down and select __Watch Update__. 4. Enter the last four digits of the IMEI number (the IMEI number can be found on the back of the watch or in the app by going to __Map View__, selecting the watch, selecting the __Settings__ gear, then choosing __DEVICE SETTINGS__). 5. Select __Yes__ and wait while the device updates. Follow any additional on-screen steps.   ### Power on/off from the watch   1. Hold the __Power/Sleep__ button. If the watch is off, it will turn on. 2. Select __YES__ on the "Do you want to shutdown your watch?" screen to turn it off.   ### Force restart from the watch   1. Hold the __Power/Sleep__ button for at least 15 seconds. 2. Release when the watch vibrates and TIMEX is displayed.   ### Power on/off from the app   1. In the app, select the __menu__ icon. 2. Select __Map View__ and choose the desired watch. 3. Select the __Settings__ gear, then select __DEVICE SETTINGS__. 4. Choose __Turn Device Off Remotely__ to turn it off. You can't turn it on remotely.   ### Reset / delete everything   1. Touch the watch screen to bring up your apps. 2. Swipe left, then select __Settings__. 3. Swipe down and select __Factory Reset__. 4. Enter Code (last 4 digits of IMEI), then select __YES__.   ### Pair   You can't use Bluetooth to pair your watch to a phone. It only works with audio accessories like headsets and speakers. 1. Touch the watch screen to bring up your apps. 2. Swipe left, then select __Settings__. 3. Swipe down and select __Bluetooth__. 4. Select the switch to turn Bluetooth on. 5. Choose __Add Device__ or __No Paired Devices__, then select __SCAN__. 6. Choose the desired device. If prompted, enter the passcode.   ### Unpair   1. Touch the watch screen to bring up your apps. 2. Swipe left, then select __Settings__. 3. Swipe down and select __Bluetooth__. 4. Select the switch to turn Bluetooth on. A list of paired devices shows. 5. Select the small white Bluetooth icon by the device you want to unpair.   ## [](https://www.t-mobile.com)Full terms For most features, a qualifying service, the TIMEX app, & a compatible smartphone are required. To communicate with the TIMEX device it must be turned on and in an area with coverage; not compatible with our 600MHz signal. Not intended for use outside US/CA/MX. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)