For guided help, use our interactive SyncUP DRIVE 6200 device or Legacy SyncUP DRIVE app tutorial.

For guided help, use our interactive SyncUP DRIVE 7000T device tutorial or Legacy SyncUP DRIVE app tutorial.

For guided help, use our interactive SyncUP DRIVE 7000T1 device tutorial or SyncUP DRIVE app tutorial.

Depending on your model, you may not be able to remove your SIM card.

Embedded SIM

If your device has an embedded SIM card, it cannot be removed. You can find the SIM card number on the device label, next to ICCID.

Physical SIM card (SyncUP DRIVE 6200 and 6500 only)

1. Insert the tip of the tray eject tool to eject the SIM card tray.
   
2. Place the micro-SIM card on the tray with the gold-colored contacts facing down and slide the tray back into place.
   

While the device can be used in multiple cars, it can only be connected to one account at a time.

1. Check that the car is compatible with the vehicle compatibility tool. 
2. Download and install the SyncUP DRIVE app on your phone.
   • If you have the SyncUP DRIVE 7000T1, download the SyncUP DRIVE app in the Google Play Store or Apple App store. 
   • If you have the SyncUP DRIVE 6200, 6500, or 7000T, download the SyncUP DRIVE Legacy app in the Google Play Store or Apple App store. 
   • You must update your software to the following versions to download the app:
     • SyncUP DRIVE Legacy app: iOS version 10.0 or higher / Android version 5.0 or higher
     • SyncUP DRIVE app (SyncUP DRIVE 7000T1 only): iOS version 13.0 or higher / Android version 7.0 or higher
3. Create an account and add a car in the SyncUP DRIVE app.
4. Make sure your vehicle is parked outside in a safe location and the engine is turned off. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
5. Connect your OBD2 device to the OBD connector port.
   • The OBD (On-Board Diagnostics) connector is usually located on or under the dashboard, on the driver’s side.
   • Do not force your OBD2 device into the port as this can damage the device.
6. Start the engine and go for a drive.
7. Wait as your OBD2 device searches for and connects to the T-Mobile network. It may take 5-10 minutes to connect on the first use.
8. Connect your phone or other devices to your network.
   • Use your normal Wi-Fi application to connect to the wireless network.
   • Select the Wi-Fi network name.
   • Enter the Wi-Fi network password. (The default is the last 8 digits of the IMEI.)

Manual network selection

1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
2. Open your browser and go to http://192.168.0.1 .
3. Log in as Administrator. (The default Admin login is admin.)
4. Select Settings > Network Settings.
5. In 'Network Selection,' choose Automatic or Manual.
6. Select Apply.

Data roaming

1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
2. Open your browser and go to http://192.168.0.1 .
3. Log in as Administrator. (The default Admin login is admin.)
4. Select Settings > Network Settings.
5. In 'WAN Connection Mode Settings,' select Check here to connect to internet in the roaming status to enable/disable.
6. Select Apply.

APN settings

1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
2. Open your browser and go to http://192.168.0.1 .
3. Log in as Administrator.  (The default Admin login is admin.)
4. Select Settings > Network Settings.
5. Select Manual in the APN section.
6. Select Add New.
7. Enter the following details:
   • Name
   • Authentication mode
   • Username & Password

Mobile Device Unlock

SyncUP DRIVE is locked to the T-Mobile network and cannot be unlocked to use on other networks.

You need to create a SyncUP DRIVE account when setting up your device in the SyncUP DRIVE app. This is different from your T-Mobile ID credentials (which cannot be used).

1. Download the SyncUP DRIVE Legacy app from the Google Play Store or Apple App store. 
2. Open the SyncUP DRIVE Legacy app and choose Sign Up.
3. Follow the on-screen prompts to set up your account.
4. You will be sent a text message with a verification code/PIN to confirm your account. Enter the code to verify your account.
   • If the phone number displayed is incorrect, select Update next to the Wrong Phone Number.
   • You can update the phone number and resend the verification code/PIN to the new number.
5. You will receive a brief tutorial on the app. After the tutorial, select Get started to add a car.
6. Select Add a car. 
7. Choose Scan to scan your SyncUP DRIVE device or Enter barcode manually to enter the IMEI on your device
   •  If scanning the code, you must select Allow on the window requesting access to your camera. You may need to adjust the settings of your phone to allow access (visit our tutorials for steps to update the permissions on your phone).
   • Select Enter barcode manually if unable to scan to manually enter the IMEI.
8. Once you've logged in and added a car, you're ready to go for a drive! Go for a short drive to personalize and complete the setup. 
   1. Plug your device into the OBD port. Once the SyncUP DRIVE detects your vehicle is online, select Continue.
   2. Review the year, make, and model, then choose Select color to enter the color of your vehicle. Select Continue to proceed.
   3. Complete your vehicle profile by selecting Complete.

1. Download the SyncUP DRIVE app from the Google Play Store or Apple App store. 
2. Log in to the SyncUP DRIVE app using your T-Mobile ID. 
   • If you are a Sprint customer, choose Create T-Mobile ID in the app to create a username and password, then review the legal documents and select Accept to continue. 
   • If you're a T-Mobile customer, but you haven't created a T-Mobile ID yet, choose Get a T-Mobile ID. 
     • You will be asked to provide your first and last name, T-Mobile phone number (optional), email address, and password. For additional security, you will be asked to set up your security questions.
     • Review the legal documents and select Accept to continue.
3. After your first login, you will be prompted to add a vehicle.  
   1. Select Add my car, enter a name for your vehicle, then select Next.
   2. Select Allow notifications > Allow to enable push notifications.
   3. Choose Scan code to scan your SyncUP DRIVE device or Enter code manually to enter the IMEI on your device
      •  If scanning the code, you must select Allow on the window requesting access to your camera. You may need to adjust the permissions settings on your phone to allow access (visit our tutorials for steps to update the permissions on your phone).
      • Select My camera isn't scanning if you are unable to scan the device to manually enter the IMEI.
   4. Select Next.
4. Plug in your device and go for a short drive to complete the pairing process.
   1. Plug your device into the OBD port. Once the SyncUP DRIVE detects your vehicle is online, select Next.
   2. Review the vehicle name, year, make, and model, then select Next.
   3. Choose your vehicle's color, if available, and select Done. 
   4. For first-time users, SyncUP DRIVE will ask to access your location. Once you're done, you'll be directed the Dashboard.

1. Open the SyncUP DRIVE Legacy app and select Sign In.
   
2. Enter your mobile number and password, then select Sign In. You can also choose Sign in with Email to sign in with your email address and password.

1. Open the app and enter your T-Mobile ID and password.
   
2. Select Log in.

To reset a password, you need the email or phone number that was used when you first signed into the app.

1. Open the SyncUP DRIVE Legacy app.
2. Select Sign in > Forgot Password.
3. Enter either the phone number or the email address originally used when first signed into the app.
4. Select the link when you receive the forgot password text or email. You are re-directed to the app
5. Enter a new password.

If you're logged out of your account:

1. Open the SyncUP DRIVE app and select Forgot password.
2. Follow the T-Mobile ID steps to reset your password.

If you're logged into your account:

1.  Select the Menu icon.
2. Select Account > Reset password and follow the T-Mobile ID steps to reset your password.

• Account: Shows details of the account, such as name, email, mobile number, devices, and more. You can also export trip history and log out of your account.
• Notifications: You can set push notifications regarding trips (started, completed, speeding), disturbances, and vehicle health.
• Virtual Boundaries: Set virtual boundaries and receive notifications when a vehicle enters or exits the area. Set up Virtual Boundaries.
• Tutorial: Get a walkthrough of some App features.
• Help & Feedback: Connect with T-Mobile for help.
• About: Check app version and get links to T-Mobile’s Terms & Conditions and Privacy Policy.

• Notifications: You can set push notifications for vehicle status (trip start, speeding, driver seatbelt, etc.), car health (low battery, etc.), and Security (disturbance, tow, etc.).
• Virtual Boundaries: Set virtual boundaries and receive notifications when a vehicle enters or exits the area. Set up Virtual Boundaries.
• Roadside assistance: Get help if you need help getting gas, a jump-start, a tow truck, or if you have a flat tire or have locked your keys in your car.
• Help: Connect with T-Mobile for help.
  
• Feedback: Submit feedback about the SyncUP DRIVE app.
• About: Check app version and get links to T-Mobile’s Terms & Conditions and Privacy Policy.
• Logout

• Check what vehicles you have paired with the SyncUP device.
• Pair a new car.
• Edit vehicles details.

• Check which vehicles you have paired with the SyncUP DRIVE device.
• Switch between vehicles.
• Get the status of all your vehicles in one place.
• Pair a new car.

• Fuel: Shows current fuel level and nearby gas stations and prices with options to sort and filter
• Engine: Displays engine error codes
• Battery: Shows battery voltage over time so you can monitor the status
• Recalls: Displays any recalls for the vehicle
• Hotspot: Provides Hotspot details (turn on/off, enable, edit network name and password)

• Map: Displays the car's location, or route for the trip, if a trip is in progress
• Vehicle: Displays the car name, status, and an image of the make/model/color of the car

Navigate left to right to review the following items in the featured section:

• Last trip: Shows the most recent trip
• DTC codes: Displays any current vehicle error codes
• Car profile: Shows the car profile information

• Overview: Shows the main screen of the app
• Timeline: Shows recent trips and any recent activity, such as disturbances
• Services: Get Roadside Assistance and find gas stations to compare prices and get directions
• Glovebox: Share storage space for your car-related documents (Insurance, Receipts, and Other Documents)

• Timeline: Shows past trips, events while a trip is in progress, and events that occurred while a vehicle was parked
• Fuel: Check fuel levels and find gas stations to compare prices and get directions
• Engine health: Get any identified DTC reported from the vehicle and find a mechanic if needed
• Battery health: Check battery health of the vehicle and the latest voltage

• The SyncUP DRIVE device can be used in multiple cars, but it can only be connected to one SyncUP DRIVE account at a time.
  • SyncUP DRIVE Legacy app: Add up to 24 devices
  • SyncUP DRIVE app: Add up to 10 devices
• If multiple users want to review the same information, they must log in to the same SyncUP DRIVE account (SyncUP DRIVE Legacy app) or T-Mobile ID (SyncUP DRIVE app).
• The SyncUP DRIVE app will automatically detect any new car that the SyncUP Drive device is plugged into. To manually add a new car:
  1. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
  2. In the app, select the arrow icon.
  3. Select the magenta circle with the plus sign. 
  4. Scan the barcode on the SyncUP device. You can also choose Enter barcode manually to add the 15-digit IMEI number.
  5. Select Continue. The new care is automatically added.
  6. Select Continue.
  7. Plug the SyncUP DRIVE device into your car and start it.
  8. Begin driving the car for up to 10 minutes while the device registers to the cellular network.
  9. Once connected, the app will record the make/model of the car and VIN number.

• The SyncUP DRIVE device can be used in multiple cars, but it can only be connected to one SyncUP DRIVE account at a time.
  • SyncUP DRIVE Legacy app: Add up to 24 devices
  • SyncUP DRIVE app: Add up to 10 devices
• If multiple users want to review the same information, they must log in to the same SyncUP DRIVE account (SyncUP DRIVE Legacy app) or T-Mobile ID (SyncUP DRIVE app).
• After your first login, you will be prompted to add a vehicle. To add an additional vehicle:
  1. Select the Vehicle Switcher icon, then select Add car.
  2. Choose Scan code to scan your SyncUP DRIVE device or Enter code manually to enter the IMEI on your device
     • If scanning the code, you must select Allow on the window requesting access to your camera. You may need to adjust the settings of your phone to allow access (visit our tutorials for steps to update the permissions on your phone).
     • Select My camera isn't scanning if unable to scan to manually enter the IMEI.
  3. Select Next.
  4. Plug in your device and go for a short drive to complete the pairing process.
     1. Plug your device into the OBD port. Once the SyncUP DRIVE detects your vehicle is online, select Next.
     2. Add a name for your vehicle and review the year, make, and model, then select Next.
     3. Choose your vehicle's color, if available, and select Done. 

 

The SyncUP DRIVE app requires at least one car connected to the account. You cannot remove Active cars or the last car on the account.

1. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
2. In the app, select the arrow icon.
3. Select the pencil icon next to the car you want to remove.
4. Select Remove Car.
5. Make sure your vehicle is off, then remove the SyncUP DRIVE device.

The SyncUP DRIVE app requires at least one car connected to the account. You cannot remove Active cars or the last car on the account.

1. Pull the dashboard up.
2. Select Car profile.
3. On the profile, select Delete, then select Delete again to confirm. A confirmation message will appear when the car was successfully deleted.

1. In the app, select the arrow icon.
2. Select the pencil icon next to the car you want to review details for.
3. View/edit the following information:
   • Nickname
   • Date Added
   • License Plate
   • VIN
   • Odometer
   • Device Status
   • Device IMEI Number (the last 8 digits are the Allstate MR number)

1. Pull the dashboard up. 
2. Select Car profile. You can select the vehicle's name, license plate, or color to edit them. 
3. Select Save > Save to confirm and save all changes. A confirmation message will appear when saved changes have been updated. 
   

1. In the App, select the Recalls icon.
2. View the list of recalls and choose a recall to get more details.

1. In the app, select the Timeline icon. You can get the most recent trip information on the home screen.
2. Move through the list of trips. To get more trips, select the Menu icon and set a broader date range.
3. Choose the desired trip.
4. Select Trip Overview to review the following:
   • Map of trip
   • Start point / end point
   • Efficiency (MPG)
   • Max speed (MPH)
   • Average speed (MPH)
   • Events (if registered)
5. Choose Driving Behavior to review the following:
   • Rapid Accels
   • Harsh Brakes
   • Idling
   • Efficiency (MPG)
   • Max speed (MPH)
   • Average speed (MPH)

1. Select the Timeline icon.
   • You can use the Filter option to filter trips by one or multiple events. 
   • The Filter icon will change color to indicate that a filter is enabled. 
2. Choose a completed trip to get an overview of the trip. 
   • The trip overview will provide specific details on each trip. 
   • Trips with events will show at the end of the trip overview page. Select an event to receive additional details. 

1. In the app, select the Menu icon.
2. Select Account.
3. Select Export Trip Data > Export.
   • A link to your trip history .CSV file will be emailed to the account used for your SyncUP DRIVE account.
   • If you have multiple cars, each one has its own .CSV file. The files will be compressed into a single ZIP file.

1. In the app, select the Menu icon, then select Notifications.
2. If you have multiple cars, choose your vehicle.
3. Select the switch next to Trip Start to turn the trip start notification on or off.
4. Choose the desired notification to turn on or off. When enabled, you'll have a choice of which notification sound to use.
   • Trip Complete
   • Low Fuel
   • Speed Limit
   • Disturbances
   • Check Engine Light
   • DTC Codes
   • Low Battery
   • Recalls

1. In the app, select the Menu icon, then select Notifications.
2. If you have multiple cars, choose your vehicle.
3. Toggle the desired notification off (for speeding notifications, you can customize the speed at which you will receive a notification). 

1. In the app, select Timeline icon.
   • If a Low tire pressure event was captured for a trip, it can be found by selecting the completed trip and scrolling to Events.
   • If a Low tire pressure event is captured while a trip is in progress, it can be found at the top of the timeline.
2. Choose the Low tire pressure event to get more details.
3. Select the X to return to the trip details page.

1. In the app, select the Battery icon.
2. Select the Low tire pressure trouble code.
3. Select Find a mechanic to find nearby mechanics.
4. Select the back arrow to return to the Engine Health page.

1. In the app, select Timeline.
2. Choose the Oil Alert event.
3. Select the back arrow to return to Timeline.

1. In the app, select the Timeline icon.
   1. If an Oil alert event was captured for a trip, it can be found by selecting a completed trip and scrolling to Events.
      
   2. If an Oil alert event is captured while a trip is in progress, it can be found at the top of the timeline.
2. Select the Low tire pressure event to get more details.
3. Select the X to return to the trip details page.

1. In the app, select Engine.
2. Choose the Oil Alert event.
3. Select the back arrow to return to the Engine Health page.

There are two seatbelt status alerts: engaged and not engaged. Not engaged will trigger when a trip is active and the seatbelt is not engaged. The engaged alert will only trigger when the not engaged event has been triggered and the seatbelt is then engaged during the trip. 

1. In the app, select Timeline.
2. Select Events for a trip with Seatbelt Status Events
3. Choose the Seatbelt Status event.
4. Select the back arrow to return to Timeline.

• Seatbelt status alerts will depend on whether your vehicle will report it to the device. You can use the compatibility checker to determine if the feature is supported.
• Based on your vehicle's compatibility, there will be two seatbelt status alerts: unbuckled and buckled. 
  • An Unbuckled event will trigger when a trip is in progress and the seatbelt is not buckled.
  • A Buckled event will trigger when the seatbelt is fastened during a trip. 
• To review a Timeline event while a trip is in progress:
  1. In the app, select the Timeline icon.
  2. Select the seatbelt event to get more details on the event
  3. Select the X to return to dashboard.

1. In the app, select the Hotspot icon.
2. Select Wi-Fi hotspot.
3. Choose your car.
4. Select Wi-Fi Hotspot to turn on/off.
5. View the Hotspot name and password.
6. Connect any devices to the Hotspot as needed (follow device-specific steps as each device has different steps, such as Apple iPhone or Samsung Galaxy).

Virtual Boundaries 

Roadside Assistance with AAA

T-Mobile and AAA provide on-demand access to a 24/7 toll-free hotline and roadside assistance.

• Make sure you've added a vehicle or SyncUP DRIVE device in the app. You can't request assistance without it.
• Check terms and limitations. 
• You can use the app to request help. Check out our App ttorials to learn how. 

Request Roadside Assistance in the SyncUP DRIVE Legacy app

1. From the app, select Services > Roadside Assistance.
2. Accept the AAA terms and conditions. The first time you attempt to create a service, you will be prompted to accept the terms and conditions. It may take up to 5 minutes for the acceptance to be found on AAA's side (which is required for service).
3. Select call AAA to complete the request. The AAA phone number is 1-888-291-1006.

Reset (SyncUP DRIVE 6200 and 6500 only)

Reset the SyncUP DRIVE (OBD2) device when you're transferring it to a new owner to delete any information and reset the settings to default.

On the device

1. Insert a pin into the Reset hole.
2. Hold for three seconds or until the LED1 indicator turns red.

On the Hotspot Administrator page

1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
2. Open your browser and enter the URL: http://192.168.0.1.
3. Log in as Administrator (the default Admin login is admin.)
4. Select Settings > Device Settings.
5. Select Reset.

Troubleshoot issues with SyncUP DRIVE

For your SyncUP DRIVE device to work, make sure:

  The vehicle is compatible​ with SyncUP.

  The SyncUP DRIVE device has a SIM card and is set up.

  You've waited at least 15 minutes after setup, and taken your car on a drive.

If all of that checks out, then:

1. Turn off the vehicle, and unplug the device from the OBD port.
2. Plug the device back into the OBD port, and restart the vehicle.
3. Check the LED light shows a connection. Make sure the care is outside in an area it can get a signal.
   • Solid red: The device has power, but no cellular connection.
   • Solid green: The device is connected to cellular data and GPS.
   • Blinking green: The device is not yet connected to the cellular network or GPS network.
4. Delete the SyncUP app from your phone.
5. Re-install the SyncUP DRIVE app from the app store.
6. If you still have a problem, contact us to look into things on your account.