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# Nokia 5G21 Gateway
Find technical details, tutorial links, and other information about your Nokia 5G21 gateway.
- [About the Gateway](https://www.t-mobile.com#about)
- [LCD Screen](https://www.t-mobile.com#lcd)
- [Tech Specs](https://www.t-mobile.com#tech)
- [Firmware Updates](https://www.t-mobile.com#firmware)
- [Web Gateway User Interface (GUI)](https://www.t-mobile.com#gui)
## About the Gateway
For more gateway steps, such as instructions on how to install your SIM or reset your gateway, check out our Tutorials.
[Nokia 5G21 Gateway Tutorials](https://www.t-mobile.com/support/tutorials/device/t-mobile/nokia-5g21-gateway)
Front
Back
### Reading the gateway label
The label on the back of your gateway includes information about the device and network including the __default Wi-Fi network name and Wi-Fi password.__
[Learn more about setting up your gateway , opens in a new window](https://www.t-mobile.com/support/home-internet/t-mobile-gateway)
## LCD Screen
Press the left or right arrow ( < or > ) on the LCD panel with your finger to move between screens. The illuminated dot on the bottom of the screen indicates where you are in the screen sequence.
- ### Connection
- The gateway displays up to five bars, indicating signal strength.
- The number of bars shown represents the strength of the gateway's current connection to the cellular network.
- An 'X' indicates the gateway is not connected to the cellular network.
- ### Devices
- The number displayed indicates the number of devices currently connected to the gateway (including wireless and wired devices).
- Use the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Mobile Internet app") to see and manage each connected device.
- ### Settings
The Nokia 5G Gateway supports both English and Spanish on the LCD screen. To adjust this setting:
1. From the Settings screen, select __Languages__.
2. Choose __English__ or __Español__.
3. Select the checkmark to set the language.
- ### Alerts
The gateway alerts provide device-specific information to which you may need to respond. Choose the alert severity to view specific alerts.
- ### Messages
The Messages screen allows you to view the message contents by pressing < and > to scroll between messages.
To delete a message:
1. Press __O__ (OK) on the panel to select __VIEW MESSAGES__ and view unread messages.
2. Select __NEXT__ and read next message.
3. Select __DONE__ when you have read all messages.
4. Select __DELETE__ to delete a message.
5. When prompted with a message asking you to confirm deletion, select __YES__ to confirm.
You can block messages to your gateway through your T-Mobile account. See [Message Blocking](https://www.t-mobile.com/support/plans-features/message-blocking) for details.
- ### Notifications
Notifications can appear at any time during gateway operation. Some are in response to an action you have taken, and others are related to network connection.
## Tech Specs
__Battery__
- Battery size: 5000 mAh
- Disabled
__Battery type__: Lithium Ion
__AC Adapter__
- 100V - 240V
- 12V / 2A
__Dimensions (W x H):__ 4.72 x 8.50 in (120mm x 216mm)
__Operating temperature range:__ -5° – 45° C (23° F – 113° F)
__Connections__
- Dual Band Wi-Fi 6 (802.11 ax)
- WPA2/WPA3 Wi-Fi Security
- Ethernet plugs 2xRJ-45
- Tel (RJ-11) and USB-C ports (not currently in use)
__Maximum recommended devices:__ 64
__Network__
- 5G bands: N41, N71
- 4G LTE bands: B2, B4, B5, B12, B71, B66
## Firmware Updates
- Firmware updates are pushed out automatically when available. They can't be manually requested.
- They're sent out in phases over a few weeks, so not all users get the update at the same time.
- Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update.
- Do not restart the gateway when it’s updating. The gateway will automatically restart once the update is complete.
### __Firmware versions, fixes, and features__
- 1.2303.00.0033
- Display service notifications from T-Mobile on the gateway LCD
- Stability improvements
- 1.2302.00.0082
- Internet Line Number availability on the Gateway LCD
- 1.2204.01.0101
- Security and stability improvements
- Battery disabled
- 1.2201.00.0328
- Stability improvements
- 1.2201.00.324
- WPA2/WPA3 default Wi-Fi security setting
- Security and stability improvements
- 1.2201.00.0313
- New LCD notification for RF failure alert on Main Display
- Ability to configure hidden or visible SSID broadcasting using the Internet App.
- Stability improvements
- 1.2104.00.0286
- Stability improvements
- 1.2103.00.0338
- Security and stability improvements
- Deep factory reset can be triggered by pressing the reset button for more than 30 seconds
- 1.2101.00.1609
- Improves known issues: Cisco AnyConnect VPN; GlobalProtect VPN connection issues; Degraded experience
- Includes all fixes from previous versions
- 1.2003.03.0178
- Resolves VPN tunnel protocols IKEv2/L2TP/IPSec
- Xbox Party Chat
- Linelink connection issues
- Wi-Fi Calling and UPNP
- 1.2003.03.0143 / 1.2003.03.0168
- Release version
## Web Gateway User Interface (GUI)
You can use the Web GUI to view and update gateway settings from a desktop computer. For mobile devices and tablets, use the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Mobile Internet app") to view and change gateway settings.
__Access the Web GUI__
You must disconnect active VPN sessions to connect and log in.
1. Power on your gateway and connect to it over Ethernet or Wi-Fi.
2. Open a web browser and visit [http://192.168.12.1](http://192.168.12.1/)
3. Log in with your username and password. To find the default username and password, check the label on the underside of the gateway.
4. Once you have logged in, you will see an Overview screen that contains __Network Overview__ and __Gateway Information__.
- ### Set up Wi-Fi name, password, & settings
1. Access the Web GUI and choose __Network__ > __Wi-Fi Networks__.
2. Choose the __2.4 GHz__ or __5 GHz__ network to adjust the following options:
- SSID Name (Wi-Fi Network Name)
- Encryption Mode
- WPA Version
- WPA Key
### Guest network
The device doesn't have a dedicated guest network, but you can manually configure one of the available SSIDs to be a guest network.
1. Access the Web GUI and choose __Network__ > __Wi-Fi Networks__ on the left-hand side.
2. Select the __2.4 GHz__ or __5 GHz__ network. Each frequency must be set up separately.
3. Choose __Select SSID to configure__ and choose an unused SSID, like SSID2.
4. Enter a new SSID / Wi-Fi Network Name that's different from other SSIDs you have configured.
5. Make sure to enable __SSID__ and __Broadcast__.
6. Adjust the following settings as desired, then select __Save Changes__.
- Total clients (128 recommended)
- Encryption Mode
- WPA Version
- WPA Key (Wi-Fi Password)
- ### Text messages (SMS)
Text messages sent to the device will display on the LCD screen, not in the user interface. You can't send messages from this device.
- Select < and __>__ to scroll between messages.
- Select the trash icon to delete a message, then choose __Yes__ to confirm.
- ### Reboot or Factory Reset
### Reboot
Rebooting the Gateway cycles power and keeps any changes you've made to settings. You can reboot in the Web GUI settings, or by pressing the Power button to turn the device off and back on again. To reboot using the Web GUI:
1. From the __System__ tab, select __Reboot__.
2. You will receive a warning that the network will be offline while rebooting. Select __Yes__ to continue.
### Factory Reset
A factory reset restores all settings and configuration changes to factory default. You can reset the gateway by inserting a paperclip in the Reset port on the back of the device for 5-10 seconds or using the Reset button in the Web GUI. To perform a factory reset in the Web GUI:
__To Reset with the gateway button__
1. Insert a paperclip in the __Reset__ port on the back of the device.
2. Press the button inside until the LCD screen shows __Release button to restart__.
3. Remove the paperclip and wait for the device to restart.
__To Reset through settings__
1. From the __System__ tab, choose __Factory Reset__.
2. You will receive a warning that network-related data will be deleted. Select __Yes__ to continue.
3. The LCD screen on the gateway will display "Factory reset is ongoing". Once complete, you will be prompted to download the T-Life app.
4. On the LCD screen, swipe left to the __Connection__ screen.
5. Select __Refresh__ on the Web GUI screen.
- ### Language, password, & other information
### Change language
Select the arrow beside the language in the bottom-left corner and choose either __English__ or __Español__.
### Change User Interface Password
1. From the __System__ tab, select __Change Password__.
2. Enter the current password (the default password is located on the bottom of the gateway).
3. Enter and confirm the new password.
4. Select __Update Password__.
### Gateway information
1. On the left side, choose __Network__. Then select the Gateway icon.
2. View the following information:
- Gateway name
- Serial number
- Hardware version
- Software version
- Running time
### Network Status
1. On the left side, select __Status__.
2. View the following information:
- Data Usage
- SIM
- IMSI
- ICCID
- Cellular Network
- Primary Signal
- Secondary Signal
- Access Point
- Total Download
- Total Upload
- Ethernet
- IP Address
- Subnet Mask
- Received Data
- Sent Data
- Wi-Fi
- 2.4GHz
- 5GHz Low Frequency
- 5GHz High Frequency
- Received Data
- Sent Data
### Statistics
Choose __Statistics__ on the left side to view information on data sent over your LAN, Cellular, and WLAN connections.
## Need help?
Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!
[T-Mobile Internet Troubleshooting guides](https://www.t-mobile.com/support/home-internet/customer-support)
## Need help?
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- ### Support
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