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Get help with streaming issues. They may stem from improper setup or multiple devices competing for resources simultaneously.


Tip: For additional help with these steps, visit Devices, then select your device and navigate to the specific procedure.

  1. Perform a speed test using the app or website. Get help if your internet is slow.
  2. Try connecting streaming platforms via Ethernet if possible. 
  3. Move the device to within 15 feet of the gateway to ensure there is no interference.
  4. Disconnect non-essential devices from the Gateway during critical usage times if needed.

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