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Get help if you can connect to Wi-Fi/ethernet, but the internet is slow or doesn't work.

 

Tip: For additional help with these steps, visit Devices, then select your device and navigate to the specific procedure.

  1. Test multiple websites and apps. Get help if just one page or app is having issues.
  2. Use the T-Mobile Internet app to check signal. You'll want to place the gateway in a location with the best possible signal.
    • You can use the Gateway Placement assistant to help you find the ideal location for your gateway by displaying the direction of the closest tower. Check out the T-Mobile Home Internet app for details. 
  3. If you're only having problems with the browser, delete the cache, cookies, and history.
  4. Turn off any VPN settings or apps, as well as any firewalls.
  5. Test on a different computer or device connected to the Gateway. If it's only on one device, there may be an issue with the device settings.
  6. Move the device to within 15 feet of the gateway to ensure there is no interference.
  7. Turn off your gateway for a few seconds, then turn it back on.
  8. Restart any devices connected to the Gateway.
  9. Perform a speed test using the Speedtest.net app or website to make sure you're getting expected speeds
  10. If you still need help, give us a call at 1-844-275-9310

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