Get help with Bluetooth & Near Field Communication (NFC), features that let devices talk to each other just by being next to each other.
Steps for all issues
- Uninstall any apps you downloaded around the time the problem started.
- Check that your device has the latest software update using our tutorials.
- Check that Airplane mode is off.
- Remove any cases or covers from your device.
- Restart your device and the device you are trying to pair with.
If you're still having issues, choose your scenario:
Can't turn NFC on or off
- Check our Tutorials to make sure you're following the right steps to use NFC.
- Open the app store, and download all available updates.
- If you still can't turn on or turn off NFC in device settings, contact the device manufacturer.
NFC doesn't connect
- Check our Tutorials to make sure you're following the right steps to use NFC.
- Place the NFC device and your phone within 1 inch of each other, with nothing between them.
- Try turning off Bluetooth, Smartphone Mobile Hotspot, and any other connections you have turned on.
- If NFC is turned on but your apps still aren't working, contact the company that created the NFC app you're using.
Can't turn Bluetooth on or off
- Check our Tutorials to make sure you're following the right steps to use Bluetooth.
- Turn off and turn on Bluetooth in your device settings.
- If you have an Android device, wipe the cache partition.
- If you have an Apple device, choose Settings > General > Reset > Reset Network Settings.
Can't pair with another Bluetooth device
- Check our Tutorials to make sure you're following the right steps to use Bluetooth.
- Make sure the devices are within 10 feet of each other, with nothing between them.
- Put the accessory into discoverable mode. Check if the devices show as paired in the Bluetooth menu.
- Open the Bluetooth menu, search for new devices, and find the accessory to pair.
- If it asks for a PIN or passkey, check the accessory user manual or contact the manufacturer (common passkeys you can try are 0000 and 1111),
- If the devices were previously paired, remove the saved connection so you can make a new one.
- If you have an Apple device, choose Settings > General > Reset > Reset Network Settings.
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