Get help if your battery drains too fast, phone doesn't charge, or takes too long to charge. For help with any step on your device, visit the Devices page, select your device, and find the steps there.
Steps for all issues
Before choosing your situation, check the following:
- Open the T-Life app and use the T-Life Troubleshooter first.
- Restart the phone.
- Update the device software to the latest version.
- If the problem started after installing an app, uninstall it.
Battery drains too fast
- Lower the screen brightness or turn on Auto-Brightness or Adaptive Brightness.
- Set Screen timeout or Auto-Lock to a shorter time.
- Review battery usage and limit apps that are using more power than expected.
- Turn off features you are not using, such as Bluetooth, Mobile Hotspot, Location, or Always On Display.
- Turn on Battery Saver or Power Saving Mode when you need the battery to last longer.
The battery may drain faster during video streaming, gaming, navigation, Mobile Hotspot use, long periods of screen use, or weak signal conditions.
Phone won't charge
- Make sure the charger and cable are connected securely.
- Try a different outlet.
- Try another charger and cable that are recommended for your phone.
- Make sure the charging port is dry and clear of visible lint or debris. Do not put anything into the port.
If the phone won't turn on, follow troubleshooting for Device won't turn on.
Phone charges slowly
- Use a charger and cable recommended for your phone.
- Avoid streaming, gaming, or navigation while the phone is charging.
- If the phone feels warm, remove the case and let the phone cool down.
If your device gets unusually hot, follow troubleshooting for Hot or overheating phone.
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