Get help if your Gateway won't turn on.

Tip: For additional help with these steps, visit Devices, then select your device and navigate to the specific procedure.

1. Check that the power cable is securely plugged into the device and outlet.
   
2. Remove any extension cords or surge protectors.
3. Test the device on a power outlet that you know works with other electronics.
4. Make sure you've used the power button or switch to turn the device on.
5. If you still need help, give us a call at 1-844-275-9310.