If your DIGITS service isn't working or the right phone isn't ringing, we can check a few things to get you up and running.

 

This page is just for when things have gone wrong. If you need some help setting up or using DIGITS, check out Plans & features for help.

 

 

DIGITS app issues

  1. Make sure you set up an e911 address.
  2. Enable Multiple Device Service (MDS) and ensure your T-Mobile ID is added to the line you're attempting to use, as explained on .
  3. Turn off Bluetooth.
  4. If your device came with DIGITS pre-installed (check here), make sure you don't have the downloaded app. If you do, uninstall it.
  5. If your device didn't come with DIGITS built-in (check here):
    • Make sure you downloaded the DIGITS app.
    • Open the app store. Check for any app updates and install them.
    • For Apple, uninstall and re-download the DIGITS app.
    • Make sure Apple devices is updated to iOS 10 or later and Android devices are updated to 6.0 or later.
  6. Clear the DIGITS app data. For steps to do this, see Devices, select your device, and use the Apps & Accessories > Manage apps page.
  7. Restart the device.
  8. Log out of the app and log in again using the T-Mobile ID.
  9. If you're still having problems, please contact us. You probably need us to look at your account setup and a few other details which we'll need to help you with.

 

Calling & messaging issues with DIGITS

  1. Make sure you set up an e911 address.
  2. Enable Multiple Device Service (MDS) as explained on .
  3. Check your phone shows at least 2 bars signal. If you have less, your signal is too low for reliable service. Check out Signal issues.
  4. Turn off the DIGITS line and turn it back on.
    1. If using the DIGITS Application, follow the steps outlined under Customize or turn phone numbers on and off located on the page.
    2. If your device has built-in DIGITS settings head over to our Device support​ and select your device, then follow the DIGITS steps outlined under Apps & Data.
  5. Customize or turn phone numbers on and off
  6. If you're still having problems, please contact us. You probably need us to look into your account setup and a few other details which we'll need to help you with.

 

Missing lines and sign-in issues

  1. Re-add the T-Mobile ID to the line in the MyDIGITS portal at https://mydigits.t-mobile.com/.
  2. Make sure you set up an e911 address.
  3. Enable Multiple Device Service (MDS) as explained on .
  4. Open the app store.
    • Check for any app updates and install them.
    • For Apple, uninstall and re-download the DIGITS app.
  5. Log out of the app and log in again using the T-Mobile ID.
  6. If you're still having problems, please contact us. You probably need us to look into your account setup and a few other details which we'll need to help you with.

 

Website (WebDIGITS.T-Mobile.com) issues

  1. Re-add the T-Mobile ID to the line in the MyDIGITS portal at https://mydigits.t-mobile.com/ .
  2. Make sure you set up an e911 address.
  3. Use Chrome or Firefox to access the site and check for updates to the browser. Older versions and other browsers aren't supported.
  4. Disable any ad blockers you have installed in the web browser. They can interfere with the website.
  5. Make sure the date and time on the computer are correct.
  6. Restart the computer.
  7. Log out and back in to the DIGITS website.
  8. If you're still having problems, please contact us. You probably need us to look into your account setup and a few other details which we'll need to help you with.
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