DIGITS troubleshooting

Get help if DIGITS isn't working.

DIGITS app issues

1. Make sure you've set up an e911 address.
2. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
   Find steps in Get started with DIGITS.
3. Turn off Bluetooth.
4. Make sure you downloaded the DIGITS app.
5. Open the app store. Check for any app updates and install them.
6. Make sure your device is updated to Apple iOS 13 / Android 8 or newer.
7. Clear the DIGITS app data and restart the device.
8. Log out of the app and log in again using the T-Mobile ID.

Calling & messaging issues

1. Make sure you set up an e911 address.
2. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
   Find steps in Get started with DIGITS.
3. Check that your phone shows at least 2 bars of signal and you can access the internet.
   If not, we need to fix that first. Check out Signal issues or Data issues.
4. Turn off the DIGITS line and turn it back on.

Missing lines and sign-in issues

1. Make sure your T-Mobile ID is assigned to the line in the DIGITS portal or DIGITS app.
2. Make sure you set up an e911 address.
3. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
   Find steps in Get started with DIGITS.
4. Open the app store and install any updates for the DIGITS app.
5. Log out of the app and log in again using the T-Mobile ID.

Web client (DIGITS.T-Mobile.com) issues

1. Make sure your T-Mobile ID is assigned to the line in the DIGITS portal or DIGITS app.
2. Make sure you set up an e911 address.
3. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
   Find steps in Get started with DIGITS.
4. Use a Chromium browser to access the site and check for updates to the browser. Older versions and other browsers aren't supported.
5. Disable any ad blockers you have installed in the web browser. They can interfere with the website.
6. Make sure the date and time on the computer are correct.
7. Restart the computer.
8. Log out and back into the DIGITS web client.