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Get help if you can't access your Gateway's User Interface. 

 

Tip: For additional help with these steps, visit Devices, then select your device and navigate to the specific procedure.

  1. Turn off any VPNs, firewalls, or antivirus software to directly access the gateway.
  2. Make sure your browser is up to date. If possible, try a different browser. 
  3. Try a different computer or device. If it's only on one device, there may be an issue with the device settings.
  4. Move the device to within 15 feet of the gateway to ensure there is no interference.
  5. Make sure Caps Lock isn't on.
  6. Try using the T-Mobile Internet App to access your settings. It can also help you reset your password if you forgot it.
  7. If you still need help, give us a call at 1-844-275-9310

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