- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Device troubleshooting](https://www.t-mobile.com/support/support/devices/device-troubleshooting) # Android eSIM Troubleshooting 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Having trouble activating the eSIM on your Android device? Let's get it working. ## On this page: - [Phone with eSIM](https://www.t-mobile.com#Phone) - [Watch with cellular](https://www.t-mobile.com#Watch) ## [](https://www.t-mobile.com)Phone with eSIM Get help if you can't activate your eSIM. For help with these steps, pick your device on the [Device tutorials](https://www.t-mobile.com/support/tutorials/) page and use the search bar. 1. If the device wasn't purchased from T-Mobile, make sure that it's unlocked. 2. Make sure you're connected to a Wi-Fi network and the internet works. 3. Update the device software to the latest version. 4. Restart your device and try again. 5. Select the specific errors that you're getting and follow any steps. Your account has a security restriction. [Contact us](https://www.t-mobile.com/contact-us) so we can update it.   ### Error 506: No internet connection   - The device is unable to connect to the internet over Wi-Fi. - Make sure you're connected to Wi-Fi and can access the internet, then try again.   ### Error 507: Permission needed   - This means you're not authorized to make changes on the account. - Have the primary account holder log in using their T-Mobile ID when activating.   ### Error 511: Assistance required to transfer eSIM   Self-serve path to transfer eSIM is unavailable. [Contact us](https://www.t-mobile.com/contact-us) to set up the eSIM on your device.   ### Error 518: Your account has a security restriction   Your account has a security restriction. [Contact us](https://www.t-mobile.com/contact-us) so we can update it.   ### Error 519: This number has SIM Protection on   [SIM Protection](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#SIM) is preventing eSIM activation. Log into your T-Mobile account to remove the feature and try again.   ### The number you entered isn’t on your account   - The number you entered isn't associated to the T-Mobile ID you used to log in. - Log in with the T-Mobile ID associated with the number you want to activate. ## [](https://www.t-mobile.com)Watch with cellular Get help if you can't activate your eSIM on your watch. For help with these steps, pick your device on the [Device tutorials](https://www.t-mobile.com/support/tutorials/devices/smartwatch) page. 1. Make sure the phone you're setting up the watch with is on the same account. 2. If you're switching from one Watch to another, make sure you've [changed your SIM](https://www.t-mobile.com/support/devices/sim-cards#activate) to the EID of your new device. 3. Make sure the Line Settings in your [account profile](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id#heading5) have the correct E911 and usage addresses. 4. Pair the Watch via Bluetooth only and make sure it's updated to the latest software. 5. Restart your phone and watch, then try again. 6. Select the specific errors that you're getting and follow any steps.   ### Error 901: Let’s get your watch paired!   - Your account has a security restriction. [Contact us](https://www.t-mobile.com/contact-us) so we can update it.   ### Error 903/904: Contact your admin to set up your watch line   - You need the account administrator to  [Contact us](https://www.t-mobile.com/contact-us)  and authorize your new watch line.   ### Error 905: Looks like this is a Prepaid account   - You're attempting to pair the watch with a prepaid line of service, which does not work. - [Contact us](https://www.t-mobile.com/contact-us) to find out what options we have available.   ### Error 906: Give us a call to finish setting up your watch   - You have used all your mobile internet lines for this account. - [Contact us](https://www.t-mobile.com/contact-us) to find out what options we have available.   ### Error 907: Give us a call to finish setting up your watch   - [Contact us](https://www.t-mobile.com/contact-us)  to activate the phone line, you're pairing your new watch with.   ### Error 908: Let’s get your watch paired!   - [Contact us](https://www.t-mobile.com/contact-us) with your watch EID to help you get set up with your new watch.   ### Error 909: Give us a call to finish setting up your watch   - The line doesn't have the right plan for the Watch. [Change it online](https://www.t-mobile.com/support/account/manage-your-plan) or [contact us](https://www.t-mobile.com/contact-us) so we can update it.   ### Error 910: Looks like your account isn’t eligible   - You're attempting to pair the watch with a phone line of service; that is not compatible. - [Contact us](https://www.t-mobile.com/contact-us) to find out what options we have available.   ### Error 911: Give us a call to finish setting up your watch   - [Contact us](https://www.t-mobile.com/contact-us) to find out what options we have available.   ### Error 912: Invalid code   - Your account has a security restriction. [Contact us](https://www.t-mobile.com/contact-us) so we can update it.   ### Error 913: Give us a call to finish setting up your watch   - You're attempting to pair the watch with a line of service; that is not compatible. - [Contact us](https://www.t-mobile.com/contact-us) to find out what options we have available.   ### Error 915: Account has reached Mobile Internet line limit   - You have used all your mobile internet lines for this account. - [Contact us](https://www.t-mobile.com/contact-us) to find out what options we have available.   ### Error 919: This watch has SIM Protection on   - [SIM Protection](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#SIM) is preventing eSIM activation. - Log into your T-Mobile account to remove the feature and try again.   ### Error 927: Account is Delinquent or in Fraud/Bankruptcy status   - [Contact us](https://www.t-mobile.com/contact-us) to see what options we have available.   ### Errors 950 - 957 and 959 - 971   - This may be a temporary error. - Try again and if the issue persists, [contact us](https://www.t-mobile.com/contact-us).   ### Error 958: We need to try that again.   - Remove any existing cellular plans using your Watch App. - Attempt to set up cellular again. - Try again and if the issue persists, [contact us](https://www.t-mobile.com/contact-us).   ### Samsung Error Codes 1000, 3001, 3010, 5000, 5001, 5010   - Unpair watch and phone and retry, if issue persists contact Samsung for help.   ### Samsung Error Code 4001   - On your paired phone go to Galaxy Wearable app and allow permissions to your Phone. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)