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Make sure you have the right data settings so services like the internet and picture messaging work.

On this page:

 

Automatic data settings & network reset

All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. To reset your settings to default, choose your device manufacturer. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions.

 

Alcatel

 
  1. From any home screen, swipe up.
  2. Choose Settings > System > Reset options. If you don't have Reset options, choose Advanced first.
  3. Select Reset Wi-Fi, Cellular & Bluetooth > Reset settings.
  4. If prompted, enter your PIN or Password.
  5. Choose Reset settings.
 

Apple

 
  1. From the Home screen, select Settings > General > Transfer or Reset iPhone or iPad > Reset.
  2. Choose Reset Network Settings.
  3. If prompted, enter your PIN or Password.
  4. Confirm selection.
 

CAT

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset settings.
 

Coolpad

 
  1. From the Home screen, select App > Settings > General settings > Mobile network > Advanced.
  2. Select Access Point Names to check the existing APNs.
  3. Press the left soft key, then select Reset to default.
 

Google

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset settings again to confirm.
 

LG

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Restart & reset > Network settings reset > Reset Settings > Reset Settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset settings. A 'Network settings have been reset' message briefly flashes to indicate the reset is complete.
 

Motorola

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset settings.
 

Nokia

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset Settings. Once complete, a confirmation window will appear.
 

OnePlus

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System settings or Additional settings.
  3. Select Back up and reset > Reset phone > Reset network settings.
  4. If prompted, enter your PIN or Password.
  5. Choose Reset settings again to confirm.
 

REVVL

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset Settings again to confirm.
 

Samsung

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > General Management > Reset.
  3. Select Reset network settings or Reset mobile network settings, then choose Reset settings.
  4. If prompted, enter your PIN or Password.
  5. Choose Reset. Once complete, a confirmation window will appear.
 

SCHOK

 
  1. From the Home screen, select Menu (OK key) > Tools & Settings > Settings > Wireless & networks > Cellular networks.
  2. Select Access Point Names > Options (right Soft key).
  3. Select Reset to default > Yes (right Soft key).
 

TCL

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Reset Network settings reset > Reset settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset settings.
 

Wiko Voix

 
  1. From the Home screen, swipe up to display your apps.
  2. Choose Settings > System > Reset options > Reset Wi-Fi, mobile, & Bluetooth > Reset settings > Reset settings.
  3. If prompted, enter your PIN or Password.
  4. Choose Reset. Wait for the device to reset.

Manually input data settings

This section will walk you through setting up internet and pictures messaging (MMS) on a non-T-Mobile phone if automatic configuration is not supported, but there are a few things to keep in mind before you get started:

  • We can't guarantee these settings will make an unsupported device fully functional on the T-Mobile network.
  • Customer Care may not be able to help with unsupported device configuration, but you can always ask questions in the Community.
  • Check out the Non-T-Mobile phone & software disclaimer for more info.

Internet and Picture Messaging

  • Access Point Name (APN): fast.t-mobile.com
  • MMSC Server: http://mms.msg.eng.t-mobile.com/mms/wapenc

Short Message Service (SMS)

  • SMS Email: 10digitmobile@tmomail.net
  • SMS center: 1-206-313-0004
  • Email center: 500
  • Voicemail: 1-805-637-7243 (1-805-MESSAGE)
 

Android guide

 
  1. Open the Access Point Names or APNs menu.
    1. In Settings, check under Wireless & Networks or choose the Connections tab.
    2. Select Mobile network. You may need to choose More settings, More..., or More networks first.
    3. Select Access Point Names.
  2. Choose the T-Mobile APN if one is available. If not, select Menu and select new APN.
  3. Verify and update the following settings for the Data APN.
    • Name: T-Mobile
    • APN: fast.t-mobile.com (for LTE devices) or epc.tmobile.com (for non-LTE devices)
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type: <Not set>
    • APN Type: default,supl,mms OR Internet+MMS
      • Default Android provides a text field to enter default,supl,mms.
      • Samsung provides an Internet+MMS radio button to select.
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified
  4. Select Menu > Save.
  5. Delete any other APNs that appear in the list. The FOTA APN can remain if available.
    Select the APN that needs to be removed, then select Menu > Delete APN.
  6. Verify there is a circle next to the remaining APN.
  7. Perform a soft reset. Hold down the power button until the device turns off and restarts.
  8. Test the data connection and/or MMS by accessing the Web or sending a picture message.
  9. Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.
 

Apple guide

 

Have an old iPhone that doesn't support automatic configuration? Follow these steps based on your iOS version.

iOS 7 & 8

  1. Select Settings > Cellular > Cellular Data Network. If this setting does not appear on the device, it is not unlocked. You must speak with your previous carrier.
  2. Enter the following information under the Cellular Data section:
    • APN: fast.t-mobile.com
    • Username: <Not set>
    • Password: <Not set>
  3. Enter the following under the LTE Setup (Optional) section:
    • APN: <Not set>
    • Username: <Not set>
    • Password: <Not set>
  4. Enter the following under the MMS section:
    • APN: fast.t-mobile.com (for iOS 7) or tmus (for iOS 8)
    • Username: <Not set>
    • Password: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS Proxy: <Not set>
    • MMS Max Message Size: 1048576
    • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
  5. Enter the following under the Personal Hotspot section:
    • APN: pcweb.tmobile.com
    • Username: <Not set>
    • Password: <Not set>
  6. Press the Home key to save the APN and exit to the main screen.
  7. Turn the device off and back on.

iOS 6

  1. Choose Settings > General > Cellular.
  2. Verify the following settings:
    • DataRoaming: On
    • Wi-Fi: Off
    • 3GEnable: On
  3. Choose Cellular Data Network. If this setting does not appear on the device, it is not unlocked. You must speak with your previous carrier.
  4. Configure as follows:
    • APN: fast.t-mobile.com
    • Username: <Not set>
    • Password: <Not set>
  5. Enter the following under the MMS section:
    • APN: fast.t-mobile.com
    • Username: <Not set>
    • Password: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS Proxy: <Not set>
    • MMS Max Message Size: 1048576
    • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
  6. Enter the following under the Internet Tethering section:
    • APN: pcweb.tmobile.com
    • Username: <Not set>
    • Password: <Not set>
  7. Press the Home key to save the APN and exit to the main screen.
  8. Turn the device off and back on.
 

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