- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - 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[Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Recovery mode 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) If your device is having issues, you can use recovery mode to wipe the cache partition or delete all the information. ## On this page: - [Delete all information / reset](https://www.t-mobile.com#steps1) - [Wipe cache partition](https://www.t-mobile.com#steps2) ## [](https://www.t-mobile.com)Delete all information / reset   ### Alcatel / Coolpad   1. Back up data on the internal memory. 2. Turn off the device. 3. Press and hold the __Power__ button and the __Volume up__ button. 4. When the phone turns on, release the __Power__ button but continue to hold the __Volume up__ button until you see the Recovery screen. 5. Use the __Volume__ buttons to scroll to __Wipe data/factory reset__, then press the __Power__ button. 6. Use the __Volume__ buttons to scroll to __Factory data reset__, then press the __Power__ button. 7. Wait until the device finishes formatting and brings you back to the menu. 8. Use the __Volume__ buttons to scroll to __Reboot system now__, then press the __Power__ button.   ### CAT   1. Back up data on the internal memory. 2. Turn off the device. 3. Press and hold the __Power__ button. 4. When the __Android__ logo displays, immediately release the __Power__ button, and simultaneously press and hold the __Volume down__ button. 5. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. 6. Press the __Volume down__ button several times to highlight __Wipe data / factory reset__, then press the __Power__ button. 7. Press the __Volume down__ button several times to highlight __YES__, then press the __Power__ button. 8. When the process is complete, __Reboot system now__ is highlighted. 9. Press the __Power__ button to restart the device.   ### Google   1. Back up data on the internal memory. 2. Turn off the device. 3. Press and hold the __Volume down__ button and __Power__ button at the same time. 4. When you get the triangle with an exclamation point and __Fastboot__, release both buttons. 5. Use the __Volume__ buttons to choose *Recovery Mode*, then press the __Power__ button. 6. Use the __Volume__ buttons to highlight *Wipe data/factory reset*, then press the __Power__ button. 7. Use the __Volume__ buttons to highlight *Yes*, then press the __Power__ button. Wait while your information is deleted. 8. Use the __Volume__ buttons to highlight *Reboot system now*, then press the __Power__ button.   ### LG   1. Back up data on the internal memory. 2. Turn off the device. 3. Press and hold the __Power/Lock__ button and the __Volume Down__ button at the same time. 4. When the LG logo appears, quickly release and then re-hold the __Power/Lock__ button while continuing to hold the __Volume Down__ button. 5. When 'Factory data reset' appears, use the __Volume Down__ button to highlight *Yes*. 6. Press the __Power/Lock__ button to select. 7. When prompted to "Erase all user data and restore default settings," use the __Volume Down__ button to highlight __Yes__. 8. Press the __Power/Lock__ button to select and reset the device.   ### Motorola / moto   1. Back up data on the internal memory. 2. Turn off the device. 3. Press and hold the __Volume down__ button and the __Power__ button at the same time until the phone turns on. 4. Release the __Power__ button but continue to hold the __Volume down__ button until the Recovery screen appears. 5. Use the __Volume__ buttons to highlight *Recovery Mode.* 6. Press and hold the __Power__ button. While holding it down, press the __Volume Up__ button, then release both buttons. 7. Use the __Volume__ buttons to highlight *Wipe data/factory reset*, then press the __Power__ button. 8. Use the __Volume__ buttons to highlight *Factory data reset*, then press the __Power__ button. 9. Use the __Volume__ buttons to highlight *Reboot system now*, then press the __Power__ button.   ### Nokia   1. Back up data on the internal memory. 2. Turn off the device. 3. Press and hold the __Volume up__ button and the __Power button__ at the same time until the phone turns on. 4. Use the __Volume__ buttons to highlight *Wipe data/factory reset*, then press the __Power__ button. 5. Use the __Volume__ buttons to highlight *Factory data reset*, then press the __Power__ button.   ### OnePlus   1. Press and hold the __Volume down__ button and __Power__ button at the same time. 2. When the OnePlus logo appears, release the __Power__ button, but continue holding the __Volume down__ button. 3. At the Password screen, enter the __Password__ or __PIN__ number that you use to unlock your device. When done, select __Ok__. 4. Choose __English,__ __Wipe data and cache,__ __Reset everything (Music, pics, etc)__. 5. Select __This cannot be undone, continue?__, then choose __Reboot__ to restart your phone.   ### Samsung   1. Back up data on the internal memory. 2. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the factory reset. 3. Turn off the device. 4. Press and hold the __Volume Up__ button first, then the __Side button__. Continue holding while the device powers on. 5. Press __Volume down__ to highlight *Wipe data / factory reset*, then press __Side__ button to select it. 6. Use the __Volume__ buttons to highlight *Factory data reset*, then press the __Side__ button. 7. Use the __Volume__ buttons to highlight *Reboot system now*, then press the __Side__ button. 8. When complete, highlight *Reboot system now* with the __Volume down__ button and select it with the __Side__ button.   ### T-Mobile   1. Back up data on the internal memory. 2. Turn the device off. 3. Press and hold the __Volume up__ button, then press and hold the __Power__ button at the same time until the phone turns on. 4. When the device powers on, release the __Power__ button but continue holding __Volume up__ until the recovery screen appears. 5. Use the __Volume__ buttons to highlight *Wipe data/factory reset*, then press the __Power__ button. 6. Use the __Volume__ buttons to highlight *Factory data reset*, then press the __Power__ button. 7. Use the __Volume__ buttons to highlight *Reboot system now*, then press the __Power__ button.   ### TCL   1. Back up data on the internal memory. 2. Turn the device off. 3. Press and hold the __Power__ button and the __Volume up__ button. 4. When the phone turns on, release the __Power__ button but continue to hold the __Volume up button__ until you get the Recovery screen. 5. Use the __Volume__ buttons to scroll to *Wipe data/factory reset*, then press the __Power__ button. 6. Use the __Volume button__s to scroll to *Factory data reset*, then press the __Power__ button. 7. Wait until the device finishes formatting and brings you back to the menu. 8. Use the __Volume__ buttons to scroll to *Reboot system now*, then press the __Power__ button. ## [](https://www.t-mobile.com)Wipe cache partition Wiping the cache partition may resolve device issues without deleting personal data. Not available on all devices.   ### Alcatel / Coolpad   1. Turn off the device. 2. Press and hold the __Volume Up__ and __Power__ buttons. 3. When the device turns on and logo displays, release both buttons. 4. Use the __Volume__ buttons to highlight *wipe cache partition*, then press the __Power__ button. 5. Continue using the Volume and Power buttons to confirm your choice if prompted. 6. Wait while the cache partition is wiped. 7. Use the __Volume__ buttons to highlight *Reboot system now* and select it with the __Power__ button. 8. Wait for the device to reset.   ### CAT   1. Turn off the device. 2. Press and hold the __Power__ button. 3. When the __Android__ logo displays, immediately release the __Power__ button, and simultaneously press and hold the __Volume down__ button. 4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. 5. Press the __Volume down__ button several times to highlight *Wipe cache partition*, then press the __Power__ button. 6. When the process is complete, __Reboot system now__ is highlighted. 7. Press the __Power__ button to restart the device.   ### Samsung   1. Turn off the device. 2. Press and hold the __Volume Up__ button first, then the __Side button__. Continue holding while the device powers on. 3. Press __Volume down__ to highlight *Wipe cache partition*, then press __Side__ button to select it. 4. Continue using the __Volume down__ and __Side__ buttons to confirm your choice if prompted. 5. When complete, highlight *Reboot system now* with the __Volume down__ button and select it with the __Side__ button.   ### T-Mobile   1. Turn the device off.. 2. Press and hold the __Volume up__ button, then press and hold the __Power__ button at the same time until the phone turns on. 3. When the device powers on, release the __Power__ button but continue holding __Volume up__ until the recovery screen appears. 4. Use the __Volume__ buttons to highlight *Wipe cache partition*, then press the __Power__ button. 5. Use the __Volume__ and __Power__ buttons to confirm your choices if prompted. Wait while the cache partition is wiped. 6. Use the __Volume__ buttons to highlight *Reboot system now*, then press the __Power__ button. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)