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New to T-Mobile? Switching is easy Set up your device Using the app All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

If your device is having issues, you can use recovery mode to wipe the cache partition or delete all the information.

On this page:

Delete all information / reset

 

Alcatel / Coolpad

 
  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power button and the Volume up button.
  4. When the phone turns on, release the Power button but continue to hold the Volume up button until you see the Recovery screen.
  5. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button.
  6. Use the Volume buttons to scroll to Factory data reset, then press the Power button.
  7. Wait until the device finishes formatting and brings you back to the menu.
  8. Use the Volume buttons to scroll to Reboot system now, then press the Power button.
 

CAT

 
  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power button. 
  4. When the Android logo displays, immediately release the Power button, and simultaneously press and hold the Volume down button. 
  5. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  6. Press the Volume down button several times to highlight Wipe data / factory reset, then press the Power button.
  7. Press the Volume down button several times to highlight YES, then press the Power button.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Power button to restart the device.
 

Google

 
  1. Back up data on the internal memory. 
  2. Turn off the device.
  3. Press and hold the Volume down button and Power button at the same time.
  4. When you get the triangle with an exclamation point and Fastboot, release both buttons.
  5. Use the Volume buttons to choose Recovery Mode, then press the Power button.
  6. Use the Volume buttons to highlight Wipe data/factory reset, then press the Power button.
  7. Use the Volume buttons to highlight Yes, then press the Power button. Wait while your information is deleted.
  8. Use the Volume buttons to highlight Reboot system now, then press the Power button.
 

LG

 
  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power/Lock button and the Volume Down button at the same time.
  4. When the LG logo appears, quickly release and then re-hold the Power/Lock button while continuing to hold the Volume Down button.
  5. When 'Factory data reset' appears, use the Volume Down button to highlight Yes.
  6. Press the Power/Lock button to select.
  7. When prompted to "Erase all user data and restore default settings," use the Volume Down button to highlight Yes.
  8. Press the Power/Lock button to select and reset the device.
 

Motorola / moto

 
  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button and the Power button at the same time until the phone turns on.
  4. Release the Power button but continue to hold the Volume down button until the Recovery screen appears.
  5. Use the Volume buttons to highlight Recovery Mode.
  6. Press and hold the Power button. While holding it down, press the Volume Up button, then release both buttons.
  7. Use the Volume buttons to highlight Wipe data/factory reset, then press the Power button.
  8. Use the Volume buttons to highlight Factory data reset, then press the Power button.
  9. Use the Volume buttons to highlight Reboot system now, then press the Power button.
 

Nokia

 
  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume up button and the Power button at the same time until the phone turns on.
  4. Use the Volume buttons to highlight Wipe data/factory reset, then press the Power button.
  5. Use the Volume buttons to highlight Factory data reset, then press the Power button.
 

OnePlus

 
  1. Press and hold the Volume down button and Power button at the same time.
  2. When the OnePlus logo appears, release the Power button, but continue holding the Volume down button.
  3. At the Password screen, enter the Password or PIN number that you use to unlock your device. When done, select Ok.
  4. Choose English, Wipe data and cache, Reset everything (Music, pics, etc).
  5. Select This cannot be undone, continue?, then choose Reboot to restart your phone.
 

Samsung

 
  1. Back up data on the internal memory. 
  2. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the factory reset.
  3. Turn off the device.
  4. Press and hold the Volume Up button first, then the Side button. Continue holding while the device powers on.
  5. Press Volume down to highlight Wipe data / factory reset, then press Side button to select it.
  6. Use the Volume buttons to highlight Factory data reset, then press the Side button.
  7. Use the Volume buttons to highlight Reboot system now, then press the Side button.
  8. When complete, highlight Reboot system now with the Volume down button and select it with the Side button.
 

T-Mobile

 
  1. Back up data on the internal memory.
  2. Turn the device off.
  3. Press and hold the Volume up button, then press and hold the Power button at the same time until the phone turns on.
  4. When the device powers on, release the Power button but continue holding Volume up until the recovery screen appears.
  5. Use the Volume buttons to highlight Wipe data/factory reset, then press the Power button.
  6. Use the Volume buttons to highlight Factory data reset, then press the Power button.
  7. Use the Volume buttons to highlight Reboot system now, then press the Power button.
 

TCL

 
  1. Back up data on the internal memory.
  2. Turn the device off.
  3. Press and hold the Power button and the Volume up button.
  4. When the phone turns on, release the Power button but continue to hold the Volume up button until you get the Recovery screen.
  5. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button.
  6. Use the Volume buttons to scroll to Factory data reset, then press the Power button.
  7. Wait until the device finishes formatting and brings you back to the menu.
  8. Use the Volume buttons to scroll to Reboot system now, then press the Power button.

Wipe cache partition

Wiping the cache partition may resolve device issues without deleting personal data. Not available on all devices.

 

Alcatel / Coolpad

 
  1. Turn off the device.
  2. Press and hold the Volume Up and Power buttons.
  3. When the device turns on and logo displays, release both buttons.
  4. Use the Volume buttons to highlight wipe cache partition, then press the Power button.
  5. Continue using the Volume and Power buttons to confirm your choice if prompted.
  6. Wait while the cache partition is wiped.
  7. Use the Volume buttons to highlight Reboot system now and select it with the Power button.
  8. Wait for the device to reset.
 

CAT

 
  1. Turn off the device.
  2. Press and hold the Power button. 
  3. When the Android logo displays, immediately release the Power button, and simultaneously press and hold the Volume down button. 
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down button several times to highlight Wipe cache partition, then press the Power button.
  6. When the process is complete, Reboot system now is highlighted.
  7. Press the Power button to restart the device.
 

Samsung

 
  1. Turn off the device.
  2. Press and hold the Volume Up button first, then the Side button. Continue holding while the device powers on.
  3. Press Volume down to highlight Wipe cache partition, then press Side button to select it.
  4. Continue using the Volume down and Side buttons to confirm your choice if prompted.
  5. When complete, highlight Reboot system now with the Volume down button and select it with the Side button.
 

T-Mobile

 
  1. Turn the device off..
  2. Press and hold the Volume up button, then press and hold the Power button at the same time until the phone turns on.
  3. When the device powers on, release the Power button but continue holding Volume up until the recovery screen appears.
  4. Use the Volume buttons to highlight Wipe cache partition, then press the Power button.
  5. Use the Volume and Power buttons to confirm your choices if prompted. Wait while the cache partition is wiped.
  6. Use the Volume buttons to highlight Reboot system now, then press the Power button.

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