It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

Learn how to wipe the OnePlus 8 using the hardware keys. If the device is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the device storage. Unlike a master reset, wiping the cache partition does not delete your personal data.


Wipe cache partition

  1. Turn off your device.
  2. Press and hold the Volume down and Power button at the same time.
  3. When the OnePlus logo appears, release the Power button, but continue holding the Volume down button.
  4. At the Password screen, enter the Password or PIN number that you use to unlock your device. When done, tap Ok.
  5. Tap English.
  6. Tap Wipe data and cache.
  7. Tap Wipe cache.
  8. Tap Yes to continue.
  9. Tap Reboot to restart the phone.

Was this helpful?