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Use this page to identify software versions for the moto e5 plus as well as details on recent software updates.

 

Identify the device's current software version

Android version 8.0

  1. From the Home screen swipe up, tap Settings.
  2. Tap About phone > Build version.
  3. Review the information in the Review software version details section below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android version: 8.0.0

Build version: OCPS27.91-150-11-12

June 18, 2020

May 2020 Security Updates

Available June 18, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-11-11

April 30, 2020

Security updates and other improvements

Available April 30, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-11-9

March 16, 2020

Security updates and other improvements

Available March 16, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-11-4

December 26, 2019

Security updates and other improvements

Available December 26, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-11-2

October 30, 2019

Security updates and other improvements

Available October 30, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCP27.91-150-11

September 18, 2019

Security updates and other improvements

Available September 18, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-9-2

July 12, 2019

Security updates and other improvements

Available July 12, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCP27.91-150-9

May 4, 2019

Security updates and other improvements

Available May 4, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-6

March 28, 2019

Security updates and other improvements

Available March 28, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-4

January 17, 2019

Security updates and other improvements

Available January 17, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-150-2

December 12, 2018

Security updates and other improvements

Available December 12, 2018

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCP27.91-150

September 21, 2018

Security updates and other improvements

Available September 21, 2018

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCPS27.91-51-1-1

August 9, 2018

Security updates and other improvements

Available August 9, 2018

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCP27.91-51-1

July 27, 2018

Security updates and other improvements

Available July 27, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android version: 8.0.0

Build version: OCP27.91-51

July 27, 2018

Original software

Available July 27, 2018

This is the launch software version of the device. When a software update becomes available, this information will be updated.

Other versions

N/A

N/A

Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size: 69.36 MB

 

Update software versions

Update automatically over the air (OTA) for Build version OCP27.91-51

  1. Tap Install and restart.
  2. Wait as your device updates.

Update automatically over the air (OTA) for Build version OCP27.91-51

  1. From the Home screen swipe up, tap Settings.
  2. Tap About phone > System updates.
  3. Follow the on-screen prompts to update the device.

Update from a computer

  1. Use the OEM provided USB Cable and install Motorola Device Manager (MDM) to your Mac or PC.
  2. Connect your device to the computer with a USB cable.
  3. Install the device drivers if it's your first time connecting to your computer.
  4. Once connected, a message about updates will automatically display. If the update message does not appear, check for updates manually by clicking the Check for device update.
  5. MDM will tell you if an update is available.
  6. Follow the instructions on the screen to update your device.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
    3. Release the buttons when the 'Android' screen appears.
    4. Press the Volume Down button twice to highlight 'Recovery mode' then press the Power button to select.
    5. The Motorola screen will display with 'Recovery Mode' at the top of the screen.
    6. Press and hold the Power button for up to 10 seconds, then release. The Android recovery screen appears.
    7. Use the volume buttons to scroll to 'wipe cache partition' and press the Power button to select it.
    8. Press the Power button to select reboot system now. If your phone becomes unresponsive at any point during these steps, you can restart it by holding down the Power button for several seconds.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up data on the internal memory.
    2. From the Home screen swipe up, tap Settings > System > Reset.
    3. Tap Factory data reset.
    4. If your phone is password protected, you'll be prompted to enter your Pattern, PIN, or Password.
    5. Tap RESET PHONE.

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