Learn how to PUK unlock the LG Aristo. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.
Confirm you are receiving one of the following or similar error messages on your device.
- "PIN code blocked. Enter PUK code."
- "Enter PUK code"
- "SIM card locked. Emergency calls only. Please contact Customer Care."
If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:
You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.
- Contact Customer Care to request your PUK code.
- When the device displays "SIM card is PUK-Locked. Please contact Customer Care," tap Emergency Call.
- At the Enter PUK screen, enter the code provided by the Customer Care representative.
- Tap OK.
- Enter a new PIN, then tap OK.
- Confirm the new PIN, then tap OK.
- If the device remains PUK-locked, enter **05*PUK*NEWPIN*NEWPIN# at the PUK screen to unlock the device.