Wireless Advocates is no longer operating in select Costco Warehouses and U.S. Military bases. We want to ensure that you have the support information needed for your recent purchases.
On this page:
Return policy for Costco is 90 days.
Warehouse returns: Devices can be returned at the Costco Return Counter inside the warehouse. Please bring your device and visit Costco via the return counter inside the warehouse.
Direct Delivery returns: If you've received a shipped order with an equipment installment plan (EIP), return the device to a T-Mobile Retail store, or call T-Mobile Customer Care to request a return shipping label.
The return policy for customers who purchased at a military base kiosk is 14 days.
For T-Mobile’s Customer Service support, please vist the contact us page for more ways to reach us.
Looking to cancel your service? Please visit the Cancel Service page.
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