Get a message about Wi-Fi Calling not working on your device? Find out more below.
Only customers with one of the older devices listed below that use Wi-Fi Calling 1.0 won't be able to use Wi-Fi Calling after May 31, 2021. This applies to T-Mobile, T-Mobile Prepaid, and Metro by T-Mobile customers with one of these devices. Devices that support Wi-Fi Calling 2.0 or later and won't see any impacts.
- Alcatel One Touch Pop Astro
- Alcatel Fierce 2
- LG Optimus L70
- LG Optimus L90
- Microsoft Lumia 640
- Google Nexus 6
- Samsung Galaxy Note 4
- Samsung Galaxy S5
- Samsung Galaxy S4
- Samsung Galaxy S III LTE
- Samsung Galaxy Exhibit
- Samsung Galaxy Avant
- ZTE Obsidian
Why am I losing this call functionality?
There have been updates to the technology used to make voice calls over Wi-Fi that have made the original 1.0 version obsolete. To continue to improve the network experience for customers and stay on the cutting edge of voice technology we need to decommission the 1.0 technology.
Can I get it back somehow?
No, but you are able to upgrade to a new device that includes the newer technologies needed to make calls over Wi-Fi.
Will I still be able to make calls?
Yes, however it will default to the T-Mobile Network instead of over Wi-Fi.
Does this mean my phone doesn’t have Wi-Fi at all?
No, your device can still use Wi-Fi for data access.
When will I lose this functionality?
May 31, 2021.
Do I get a discount on a new phone?
You can check out all of our existing offers for new handsets at our Offers page.
I don’t get service in my basement without Wi-Fi. What options do I have?
The best option would be to upgrade your device, so you can call Care or head into your local T-Mobile for assistance.
I am traveling internationally and have to be on Wi-Fi to call to US for free. What options to I have?
Check out Simple Global for international travel made easy.
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