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Learn more about calling services included in your T-Mobile calling plan.

Caller ID

  • Caller ID is a free service at T-Mobile that displays a caller’s contact information, even if they are not in your contact list.
  • Caller ID name displays the name, city, and state of incoming calls if they are not already stored in your phone
  • Some numbers may not display on Caller ID.
  • To change outgoing Caller Id name, the Primary Account Holder can change the preferred line name.
  • To get more help, refer to Caller ID troubleshooting.

Scam Sheild

  • The free Scam Shield™ app is your ultimate call control center to activate and access scam protections.
  • You can activate Scam Block and Caller ID, see the calls T-Mobile has blocked on your behalf, mark favorites, and report likely scam calls.
  •  Learn more about T-Mobile's Scam Shield app.

411 directory assistance

411 directory assistance allows you to reach a live operator for directory assistance from your T-Mobile phone. To connect, dial 411, and send the call. Each 411 call costs up to $2.99, plus talk time for prepaid plans. Things to keep in mind when using 411 directory assistance:

  • Three directory listings are included per call.
  • Using toll-free area codes to call 411 won't avoid the directory assistance charge.
  • International directory assistance isn't available.

Call Forwarding

Call forwarding allows you to forward your incoming calls to another number. You can set it up to forward all your calls immediately. Or, you can set it up to forward if you don't answer the call, if your phone is turned off, or if you're out of signal range.

Be aware of the following when using call forwarding:

  • You can't forward calls to international numbers.
  • You can only forward calls to 10- or 11-digit numbers.
  • Forwarding while roaming depends on the host country's network capabilities.

For steps on call forwarding:

  1. Go to the Devices page.
  2. Search, filter, or select your device.
  3. Select Calling & Contacts in the How Tos section.
  4. Select Block and/or manage calls.
  5. Follow the instructions for setting up call forwarding for your device.

Have more questions about call forwarding when you don't have your phone with you? Check out Get started with DIGITS.

Call waiting

  • Call waiting and call hold are used together.
  • If you receive an incoming call while you're on the phone, you hear a tone letting you know another call is coming in.
  • If you answer the incoming call, the first call is automatically placed on hold. You can then switch between the calls, or join the calls using conference calling.
  • For prepaid plans, minutes are deducted for each incoming call when using call waiting.

Out-of-plan phone numbers

  • Calls to chat lines, radio broadcast lines, and similar services aren't included in your plan. T-Mobile charges $.01 per minute for calls to these numbers. 
  • To ensure you always know when you'll be charged, we'll tell you about the charge when you dial an out-of-plan number.
    • You can avoid the charge simply by hanging up.
    • While you can block incoming calls from specific numbers, there is no way to block outgoing calls.
  • Most conference lines provided by employers aren't subject to this charge
  • If you have any questions or think there's an error on your T-Mobile bill, you can also visit your local T-Mobile store or contact us.
Calling Cards
  • You can get calling cards from third-party sellers, but not from T-Mobile.
  • Contact the card provider for all questions and support. T-Mobile cannot guarantee how calling cards function or are charged.
  • You can use calling cards when making domestic and international calls.
  • When roaming, but you are also charged the roaming rate from T-Mobile.
  • To make calls on a T-Mobile phone using a calling card:
    1. Call the access number printed on the calling card.
    2. When prompted, enter the number you want to call
    3. Wait for the call to complete. Do not use the Send key. Using the Send key starts a new call, which bypasses the calling card and results in charges from T-Mobile
Collect Calls
  • Collect call charges are the responsibility of the party receiving the call. The person calling is not charged.
  • Most T-Mobile customers can place collect calls but cannot receive collect calls (such as from 1-800-COLLECT).
  • Customers cannot receive Text Collect calls as the company that manages Text Collect services doesn't offer T-Mobile billing as a payment option. Callers will need to use alternative services offered by their correctional institution or facility.

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