- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [BlackBerry](https://www.t-mobile.com/support/support/devices/blackberry) # BlackBerry Z10 ## Popular help ## Troubleshooting Down with downtime! Learn how to troubleshoot problems with your mobile phone, tablet, or Internet device. [Troubleshoot your device](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)  ## How Tos Apps - [Clear & uninstall app: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14410) - [Hide or show apps: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14408) - [How-to guides: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5560) - [Pre-installed apps: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14344) - [Support Options: BlackBerry 10](https://www.t-mobile.com/support/docs/DOC-6598) Communication - [Block calls: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14377) - [Block messages (SMS / MMS): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14376) - [Call forwarding: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14375) - [Call log: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14374) - [Caller groups: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14373) - [Caller ID: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14350) - [Contact management: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14372) - [Email accounts: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14370) - [Email messages: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14368) - [Email notification: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14369) - [How-to guides: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5560) - [Manage messages (SMS / MMS): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14371) - [Send messages (SMS / MMS): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14367) - [Support Options: BlackBerry 10](https://www.t-mobile.com/support/docs/DOC-6598) - [Text to speech: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14365) - [Touch tones (DTMF): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14366) - [Unable to access or use BlackBerry hosted email: BlackBerry Z10 / Q10 / Classic](https://www.t-mobile.com/support/docs/DOC-5614) - [Visual Voicemail: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14364) - [Voice commands & functions: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6091) - [Voice commands: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14363) - [Voicemail: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6093) - [Voicemail: BlackBerry Z10\[1\]](https://www.t-mobile.com/support/docs/DOC-14362) Get Started - [First time use: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14349) - [How-to guides: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5560) - [Icons: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14386) - [Language: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14351) - [Menu tree: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6066) - [Support Options: BlackBerry 10](https://www.t-mobile.com/support/docs/DOC-6598) - [Time & date: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14346) - [User Guide: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-36309) Hardware - [Backlight: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14393) - [Battery life: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5582) - [Battery life: BlackBerry Z10\[1\]](https://www.t-mobile.com/support/docs/DOC-14392) - [Battery: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14390) - [Buttons: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14389) - [Device images: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6110) - [How-to guides: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5560) - [Icons indicators & buttons: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6111) - [IMEI: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14384) - [In the box: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14385) - [Keyboard: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14383) - [Liquid damage indicator (LDI): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14382) - [Mobile Device Unlock: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14401) - [SD card: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14380) - [SIM card: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6113) - [SIM card: BlackBerry Z10\[1\]](https://www.t-mobile.com/support/docs/DOC-14378) - [SIM PIN: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14399) - [SIM storage: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14395) - [Start Guide: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5470) - [Status lights: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14379) - [Support Options: BlackBerry 10](https://www.t-mobile.com/support/docs/DOC-6598) - [Tech specs: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5572) Media & Internet - [Battery life: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5582) - [Browsing history displays when browser opens: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5591) - [Camera settings: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14360) - [Data usage: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14359) - [How-to guides: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5560) - [Internet browser: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14358) - [Mobile hotspot: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14345) - [Multitasking: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14381) - [Pictures & videos: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14357) - [Ringtones & notifications: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6083) - [Screenshot: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14355) - [Share & stream media: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6119) - [Support Options: BlackBerry 10](https://www.t-mobile.com/support/docs/DOC-6598) - [Sync: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14352) - [Tethering & mobile hotspot: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6120) - [Tethering: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14348) Settings - [Backup & restore: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6099) - [Battery life: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5582) - [Bluetooth: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14411) - [Connections & network: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6101) - [Developer options: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14353) - [Device lock: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14406) - [Emergency Alerts: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14342) - [Freezing During Startup After Software Update: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-9135) - [GPS: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14405) - [Home screen: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14387) - [How-to guides: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5560) - [Internal memory (RAM): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14414) - [Internal storage (ROM): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14404) - [Master reset: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14403) - [Network & APN: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14400) - [NFC: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14343) - [PUK code unlock: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14398) - [Safe mode: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14396) - [Software version: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-6108) - [Start Guide: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-5470) - [Support Options: BlackBerry 10](https://www.t-mobile.com/support/docs/DOC-6598) - [System Manager (Carrier IQ): BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14394) - [Wi-Fi calling: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-7553) - [Wi-Fi: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14397) - [Wipe cache partition: BlackBerry Z10](https://www.t-mobile.com/support/docs/DOC-14409) ## Search for help and more ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)