- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Android](https://www.t-mobile.com/support/support/devices/android) # T-Mobile Prism II ## Popular help ## Troubleshooting Down with downtime! Learn how to troubleshoot problems with your mobile phone, tablet, or Internet device. [Troubleshoot your device](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)  ## How Tos Apps - [Clear & uninstall app: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12447) - [Hide or show apps: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12443) - [How-to guides: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5523) - [Manage apps: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5808) - [Pre-installed apps: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12380) Communication - [Block calls: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12413) - [Call forwarding: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12411) - [Call log: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12410) - [Caller groups: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12409) - [Caller ID: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-13679) - [Contact management: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12408) - [Contacts: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5802) - [Email accounts: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12406) - [Email messages: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12405) - [Email notification: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12404) - [How-to guides: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5523) - [Manage messages (SMS / MMS): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12407) - [Send messages (SMS / MMS): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12403) - [Text to speech: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12402) - [Touch tones (DTMF): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12401) - [Visual Voicemail: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12400) - [Voice commands: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12399) - [Voicemail: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5823) - [Wi-Fi calling: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5824) Get Started - [First time use: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12387) - [How-to guides: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5523) - [Icons indicators & buttons: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5805) - [Icons: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12422) - [Language: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12386) - [Menu tree: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5717) - [Time & date: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12384) - [User guide & Getting started: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-36347) Hardware - [Backlight: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12428) - [Battery & power: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5728) - [Battery life: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12426) - [Battery: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12427) - [Buttons: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12425) - [Device images: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5803) - [How-to guides: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5523) - [Icons: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12422) - [IMEI: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12420) - [Internal memory (RAM): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12442) - [Internal storage (ROM): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12441) - [Keyboard: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12419) - [Liquid damage indicator (LDI): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12418) - [Mobile Device Unlock: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12439) - [SD card: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12416) - [SIM card: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5817) - [SIM PIN: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12434) - [SIM storage: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12432) - [Status lights: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12415) - [Tech specs: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5820) Media & Internet - [Camera settings: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12397) - [Connections & network: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5801) - [Data usage: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12396) - [How-to guides: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5523) - [Internet & data: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5807) - [Internet browser: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12395) - [Mobile hotspot: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12382) - [Multitasking: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12417) - [Music player: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12394) - [Pictures & videos: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12393) - [Ringtones & notifications: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5814) - [Screenshot: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12391) - [Share & stream media: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5816) - [Sync: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12389) - [Tethering & mobile hotspot: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5821) - [Tethering: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12383) Settings - [Back up & restore: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5727) - [Battery & power: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5728) - [Bluetooth: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12449) - [Developer options: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12388) - [Device lock: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12446) - [Emergency Alerts: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12445) - [GPS: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12444) - [Home screen: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12423) - [How-to guides: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5523) - [Internal memory (RAM): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12442) - [Internal storage (ROM): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12441) - [Master reset: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12440) - [Memory & SD card: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5809) - [Network & APN: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12438) - [PIN & password: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5812) - [PUK code unlock: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12436) - [Reset: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5813) - [Safe mode: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12435) - [Screen & keyboard: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5815) - [Set up the device: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5818) - [SIM card: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5817) - [Software version: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5819) - [System Manager (Carrier IQ): T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12431) - [Voice commands & functions: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-5822) - [Wi-Fi: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12430) - [Wipe cache partition: T-Mobile Prism II](https://www.t-mobile.com/support/docs/DOC-12448) ## Search for help and more ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)