T-Mobile MultiLine Management Portal

Get help with the T-Mobile MultiLine Management Portal. For steps on using the app, check out T-Mobile MultiLine app.

What you need

• The latest version of Chrome, Edge, or Safari
• A T-Mobile MultiLine subscription

Log in for the first time

1. Select the link in the activation email to access the portal.
2. Use the User ID and password provided in the email to log in.
3. Enter a new password for your account.
4. Once you’ve logged in, you can get started setting up your organization.

We recommend reviewing the Complete Guide to Deploying MultiLine for a better understanding on how to deploy MultiLine for your organization.

Profile & organization

Get help managing your administrator profile and organization.

• Add, edit, or delete organizations
• Navigate organizations
• Edit administrator profile

Admin accounts

Learn how to manage Admin roles & invite admins.

• Create Admin roles
• Invite admins
• Resent invitation
• Delete or suspend Admin account

Numbers

Find out about how to manage numbers and their statuses.

• Number management
• Number status & actions
• Manage reserved numbers
• Manage unused numbers
• Number utilization

User accounts & invitations

Setup & manage your user accounts.

• Create user permissions
• Customize email invitations
• Add user & send invitation
• Search users & view invitation status
• Delete user & release, reserve, or forward calls

Security & compliance

Keep everything secure with alerts and 2FA.

• Enable Two-Factor Authentication (2FA) for admins
• Manage alerts
• Manage In-App notifications
• Store & forward with Digital Safe
• Manage Opt-in flow

Reporting & metrics

Stay focused on performance with reporting & metrics.

• Reports for Enterprise-wide MultiLine usage
• MultiLine usage reports by user
• MultiLine usage by activity (Voice, Messaging, Data)
• Reports on MultiLine Admins

Additional help

Can’t find what you’re looking for?

• The MultiLine Admin user guide has additional instructions
• The MultiLine Help Center has additional guides, videos, and the latest updates.
• Contact us if you need assistance with your account.