Get help with the T-Mobile MultiLine Management Portal. For steps on using the app, check out T-Mobile MultiLine app.
On this page:
What you need
- The latest version of Chrome, Edge, or Safari
- A T-Mobile MultiLine subscription
Log in for the first time
- Select the link in the activation email to access the portal.
- Use the User ID and password provided in the email to log in.
- Enter a new password for your account.
- Once you’ve logged in, you can get started setting up your organization.
We recommend reviewing the Complete Guide to Deploying MultiLine for a better understanding on how to deploy MultiLine for your organization.
Profile & organization
Get help managing your administrator profile and organization.
Admin accounts
Learn how to manage Admin roles & invite admins.
Numbers
Find out about how to manage numbers and their statuses.
- Number management
- Number status & actions
- Manage reserved numbers
- Manage unused numbers
- Number utilization
User accounts & invitations
Setup & manage your user accounts.
- Create user permissions
- Customize email invitations
- Add user & send invitation
- Search users & view invitation status
- Delete user & release, reserve, or forward calls
Security & compliance
Keep everything secure with alerts and 2FA.
- Enable Two-Factor Authentication (2FA) for admins
- Manage alerts
- Manage In-App notifications
- Store & forward with Digital Safe
- Manage Opt-in flow
Reporting & metrics
Stay focused on performance with reporting & metrics.
- Reports for Enterprise-wide MultiLine usage
- MultiLine usage reports by user
- MultiLine usage by activity (Voice, Messaging, Data)
- Reports on MultiLine Admins
Additional help
Can’t find what you’re looking for?
- The MultiLine Admin user guide has additional instructions
- The MultiLine Help Center has additional guides, videos, and the latest updates.
- Contact us if you need assistance with your account.
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