Add a new line: Account Hub

Learn how to activate a new line in the T-Mobile for Business Account Hub.

Add a line to an existing account

A warning message will appear if you try to access the shop feature with a suspended account.

1. Log in to Account Hub and go to Shop. Select the desired account.
2. Select either the Devices or SIM Only tab.
3. From the Devices tab, select the desired device and choose from the available options such as EIP, device color, memory storage, quantity, plan, additional services, and device protection.
4. From the SIM only tab, select either SIM Card Only or Already have a device and SIM card. Choose the appropriate plan options and make the necessary choices for device type, quantity, SIM card number, plan and additional services.
5. Review the Summary page and select Add to Cart. Enter shipping and payment details.
6. Assign lines to the order by choosing to activate lines with a new area code, port in some or all lines, or a combination of both. If transferring lines, provide the required information for each transferred line if required by Global Settings.
   • Number to transfer
   • Transfer date
   • Other Service Provider (OSP) account number
   • Other Service Provider (OSP) PIN/password
   • First and last name
   • Tax ID or SSN last four
   • Billing address of the business on the other service provider
7. Accept the terms and conditions and select Submit to complete the process.

Place a duplicate order

1. Log in to Account Hub and go to Shop. Select the desired account if you have multiple accounts.
2. From the Order History tab, select Order again on the desired order number to repeat a previous order.

Check out the Account Hub Order Support page for additional information for order approvals, status updates, and history.