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Learn how to activate a new line in the T-Mobile for Business Account Hub.

Add a line to an existing account

If a suspended account is selected, a message appears alerting you that the account is suspended and shop is only available to active accounts.

  1. Log in to Account Hub.
  2. Go to Shop. If you have multiple accounts, select the desired account.
  3. Select the Devices or SIM Only tab.
    • From the Devices tab, select the desired device. The product description page appears. You're presented with EIP (if eligible) or Full Retail Price, device (color, memory storage, and quantity), Plan, Additional services, and Device protection options.
    • From the SIM Only tab, select SIM Card Only or Already have a device and SIM card?
      • For SIM Card only, under plan options, choose the option to purchase a SIM card only or to add a line.
      • For SIM in Hand, the device type, quantity, SIM card number(s), plan, and additional service choices will need to be made.
  4. Review the Summary page, then select Add to Cart.
  5. For device orders, enter shipping address. Doesn't have to be the same as the address on the account.
  6. Enter payment details, using a credit card or banking information.
  7. Assign lines to the order:
    •  This section represents the request to port in numbers from another carrier or request new numbers from T-Mobile.
    • Choose to activate lines with new area code, activate some lines with new area code, and port in some/all lines.
  8. If transferring in lines, the following information is required for each transfered line. Account Hub conducts a real-time eligibility check.
    • Number to transfer
    • Transfer date
    • Other Service Provider (OSP) account number
    • Other Service Provider (OSP) PIN/password
    • First and last name
    • Tax ID or last four of SSN
    • Billing address of the business on other service provider account
  9. If required by Global Settings, enter line identifiers.
  10. Accept the terms and conditions, then select Submit


Place a duplicate order

  1. Log in to Account Hub.
  2. Go to Shop. If you have multiple accounts, select the desired account.
  3. From the Order History tab, select Order again on the desired order number.


Check out the Account Hub Order Support page for additional information for order approvals, status updates, and history.  

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